PYMNTS

FEBRUARY 27, 2020

Small businesses continue to embrace digital banking. At the same time, digital banks are looking to capitalize on their growing small and medium-sized business (SMB) customer base, with open banking and bank-FinTech collaborations an important part of that strategy.

Fintech 192

Fintech Fraud Data Lending 192

PYMNTS

NOVEMBER 17, 2020

Consumers’ banking habits have changed radically since the pandemic was first declared in March. Not only are many account holders visiting brick-and-mortar branches less often than they did before the pandemic, but many are also more reliant on digital banking channels — particularly mobile banking apps — than they have ever been.

UX 234

UX Mobile Data United States 234

PYMNTS

NOVEMBER 13, 2020

In many ways, mobile banking’s rapid rise parallels that of banking-as-a-service (BaaS), which is enabling more financial institutions (FIs) to offer digital services with low implementation barriers to be competitive in what is a firmly digital-first environment at this point. The One-Stop Digital Banking Experience.

Payments 259

Payments User Experience Meeting System 259

PYMNTS

APRIL 4, 2019

Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services. According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations.

Mobile 169

Mobile Study Security social media 169

PYMNTS

JULY 24, 2019

Big Tech is good at promoting, designing and improving the user experience, he said. That’s especially a challenge for legacy FIs as digital transactions and the online economy continue to take root. Time may be of the essence in bringing those entrenched services to the digital realm. Trust in Digital Banking. “It’s

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

JANUARY 31, 2018

Lagging behind digital-only banks, traditional banks must look to streamline and offer a frictionless mobile experience to their user base. According to Hochrieser, “Digital banks are focused on mobile only, and so their only purpose is to provide the best possible user experience.”

Online 153

Online Security Course Mobile 153

NCR

JULY 6, 2017

A new study has revealed the extent to which consumers around the world are embracing emerging financial services providers, with one in three digitally-active citizens now using fintech solutions on a regular basis.

Fintech 56

Fintech Study User Experience Survey 56

PYMNTS

JULY 18, 2019

As noted in the study, larger financial institutions outpace smaller brethren when it comes to grabbing market share, largely through the competitive advantage of hefty IT budgets that get new products to market with haste. The study found that only 13.3 percent in the last study.

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

JULY 27, 2016

One is that community banks, at least with consumers, are no longer on top when it comes to customer satisfaction. Power report on retail banking in the U.S., which revealed that, for the first time in the study’s six-year history, satisfaction with midsize banks dropped, while regional banks’ satisfaction levels plateaued.

Regional 100

Regional Community Bank Community Study 100

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. An executive from Ally Bank made an interesting observation at a recent industry conference. This is an opportunity for banks.”.

Fintech 60

Fintech Customer Experience Mobile Security 60

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t?

Customer Experience 71

Customer Experience Retail San Diego Study 71

BankNXT

JANUARY 17, 2018

Jim Bruene provides a case study of Star One Credit Union's online banking, before and after, highlighting the key changes in its digital transformation. How Star One became the first BUX-certified FI in the world on BankNXT.

Case Study 40

Case Study Study Online User Experience 40

Gonzobanker

JANUARY 17, 2020

Banks are most afraid of big tech, just when these players face regulation. These gaps exist today because banks have a hell of a time trying to build and integrate these capabilities with a crazy quilt of industry vendors. Banking organizations remain over-managed and under-led.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

South State Correspondent

APRIL 24, 2023

It AUTONOMOUSLY decided that it was not going to reach the $2mm goal and then came up with the following action set that it executed: Alone, it figured out that it needed a clearer call to action, personalization of the email to improve performance, highlight case studies/testimonials and create a limited-time offer to drive a sense of urgency.

social media 195

social media Data Marketing Technology 195

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

NCR

JANUARY 11, 2017

This means delivering a comprehensive omnichannel experience that ensures customers are able to conduct the activities they what on the platform they want, without having to compromise on features or user experience. The post Branch still matters – but are you giving users the channels they want?

Millennials 40

Millennials User Experience Examples Mobile 40

PYMNTS

JANUARY 2, 2017

The most recent Tracker featured several virtual reality (VR) headlines, as a study from Augment found that VR and augmented reality (AR) have the potential to transform the online retail industry, and the online retail player seemed to embrace the news, debuting a home design VR app. DIGITAL BANKING TRACKER.

Retail 123

Retail Millennials blockchain Mobile 123

PYMNTS

APRIL 23, 2018

That was until Amazon branched out of books and niche players like Etsy provided a different and better product selection with a cleaner user experience less than a decade later. Playing the Digital and Physical Fields. We’ve been studying consumers walking in and out of physical stores every quarter for more than a year.

Retail 117

Retail Maine Lending Software 117

CB Insights

MAY 15, 2019

Notable projects: Eye-tracking solution Eyevido was discovered by the Deutsche Bank Berlin Lab as a very early-stage startup. Working with the lab, the Eyevido team was able to conduct eye-tracking studies of Deutsche Bank’s retail banking websites to help improve the user experience for customers.

Innovation 78

Innovation blockchain Technology Groups 78