US Bank deploys smart assistant to boost digital banking
Payments Dive
JULY 24, 2020
US Bank is deploying natural language processing and AI-based technology to move more of its retail banking business onto the mobile banking app.
Digital dragon: Navigating Asia’s digital banking market
Accenture
APRIL 7, 2020
Underpinned by mobile, digital and open data, established brands and new entrants alike are redefining banking for customers who will seldom set foot in a physical branch. Instead, retail customers and small- and medium-sized enterprise (SME) clients will use digital ecosystems to help….
Digital Banking 
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Digital Banking, With Millennial, Mobile – And Governmental – Tailwinds
PYMNTS
SEPTEMBER 11, 2019
Make that leather wallet a mobile one, wielded on smartphones. As we noted in this space earlier in the summer, using apps to bank is markedly being embraced by the younger generation. As spotlighted in the Digital Banking Tracker , the global digital banking market is slated to grow by 16 percent, compounded annually.
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Transactions: Greylock FCU selects Alkami for digital banking
BankInovation
MARCH 13, 2024
Greylock Federal Credit Union has selected Alkami to improve its digital banking offerings. billion credit union will implement the Alkami Digital Banking Platform to provide online and mobile banking to its retail and business clients, according to Alkami’s March 5 release.
Digital banks, payments startups face first major test in virus
Bank Innovation
MARCH 12, 2020
Fintech startups looking to upend how Americans do their banking are facing their first major test as interest rates fall and fearful consumers seek safety at traditional banks. mobile payments companies founded after the 2008 financial crisis, and digital banks including Chime Inc. Square Inc. and Stripe Inc.,
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In Brazil, Banking Customers Turn To Debit, Digital Banking
PYMNTS
APRIL 28, 2020
These shifts have made digital banking and debit transactions more important than ever. Indian FI Paytm launched virtual and contactless plastic debit cards to help customers circumvent using cash or having to hand over physical cards to retailers. Pandemic Puts Digital Banking in the Spotlight.
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How ‘Pandenomics’ Will Drive Mobile Check Deposits
PYMNTS
SEPTEMBER 17, 2020
“Pandenomics” may usher in a new age for mobile check capture and deposits. In an interview with Karen Webster, Mike Diamond , general manager of digital banking at Mitek , said it’s unlikely that customers will revert back to their branch-intensive, pre-pandemic banking behaviors.
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US Bank’s White: Digital banking is now more than DIY
Bank Innovation
SEPTEMBER 12, 2019
As digital banking goes mainstream, banks are recognizing that a mobile app that lets customers carry out day-to-day tasks isn’t enough. Bank has been preparing, especially as it reports that 72% of its customers are considered “digital-active” and 50% are using mobile channels.
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Chime CEO Predicts Mobile Banking Surge Is Here To Stay
PYMNTS
NOVEMBER 18, 2020
Chime , a mobile-based startup delivering banking services that has gained strength during the pandemic, is here to stay, according to CEO Chris Britt , CNBC reports. There’s an increasing willingness to provide and manage your finances through a mobile app. Chime’s transaction volume has more than tripled this year.
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Connected Vehicles And The Future Of Retail
PYMNTS
SEPTEMBER 18, 2019
The future of retail is playing out in multiple places, including the open road, while voice will help capture the connected commerce frontier. And, in digital banking, financial institutions (FIs) are working to keep fraudsters from accessing customer information and funds on their mobile and digital channels.
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Mobile users drive deposit growth at Bank of America
Bank Innovation
OCTOBER 15, 2019
For Bank of America, mobile and digital channels are sustaining its retail business. In a third-quarter earnings call Wednesday, CEO Brian Moynihan stressed the importance of digital banking offerings that are complemented by human support.
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JPMorgan Chase To Open UK Digital Bank By Year’s End
PYMNTS
FEBRUARY 23, 2020
JPMorgan Chase is taking steps to open a digital bank in the U.K. The banking firm has been talking with London regulators about the idea, according to The Financial Times on Saturday (Feb. bank Goldman Sachs launched a digital bank called Marcus in the U.K. has a lot of players in the banking realm.
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The Race For Singapore’s Digital Banking Licenses
PYMNTS
JANUARY 3, 2020
In late June, the Monetary Authority of Singapore (MAS) sent a ripple through the global financial services ecosystem with the announcement of its intention to issue five digital bank licenses to eligible applicants. Only two of the licenses will full digital banking licenses, while the other three will be wholesale banking licenses.
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Conversational AI Firm Kasisto Partners with U.A.E. Digital Bank Liv
Bank Innovation
MARCH 28, 2019
United Arab Emirates-based digital bank Liv on Wednesday launched its virtual assistant Olivia, which was built by conversational AI company Kasisto. Olivia, a play on the bank’s name Liv, can check balances and give spending insights through text and the bank’s mobile app. has 210,000 […].
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Market Trend Report: Digital banking transformation for banking leaders
CB Insights
MARCH 20, 2023
What is digital banking transformation? Digital banking transformation companies include omnichannel retail banking suites and multiproduct offerings that assist banks with digital transformations, from online opening and onboarding to customers’ mobile app experiences.
Serving Mobile P2P Payments To The Gen X Crowd
PYMNTS
SEPTEMBER 24, 2019
Digital banks , for one, are teaming up with technology providers to accelerate settlement times for payments collected at the point-of-sale (POS). Legacy banks are similarly at work, with one major FI seeking to beat out FinTech competition by offering same-day access to credit card deposits. Find the full story in the Tracker.
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OneWest Bank Unveils Mobile App For Small Businesses
PYMNTS
FEBRUARY 2, 2020
CIT’s Southern California branch network, OneWest Bank , unveiled a new mobile app to help small businesses meet their financial goals. Our new app is an accessible and convenient solution for local entrepreneurs looking to manage their money digitally, from anywhere at any time.”. In separate news, a J.D. Power 2019 U.S.
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Cuscal On Digital Banking Done Down Under
PYMNTS
NOVEMBER 23, 2018
In banking and payments architecture, especially in the digital realm, a corollary might be “form and function co-exist, and should be flexible enough to change rather quickly.”. Kennedy stated that, in coming to market with a mobile-only model, “just changing the form factor is not enough.
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Making A Sizzling Leap Into Digital Banking
PYMNTS
FEBRUARY 21, 2020
FinTech has bought a bank, and it shows how digital-first firms can broaden their scale and reach with cross-pollination across financial offerings. The LendingClub announcement follows the news that mobile bank Varo received approval from U.S. The cut comes after the retailer announced a $1.5
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Retail's Digital Shift, SPACs, And DoorDash's IPO Plans Top This Week's News
PYMNTS
AUGUST 28, 2020
Here’s how he sees the digital-first restaurant landscape shaking out. New Report: Helping Retail Treasurers Navigate The Digital D2C Shift (“How To” Playbook). Not only have retail sales shifted online, but more consumers are buying more of what they want directly from the brand. Trackers and Reports.
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A Five-Step Action Plan to Mobilize ‘Mobile First’
Gonzobanker
MARCH 26, 2020
Financial institutions that are not ready to fully serve customers digitally face an existential threat. In the aftermath of the housing bubble and during adoption of new Check 21 regulations following 9/11, banks and credit unions proved nimble under pressure to serve the needs of their customers. Help Customers Self-Educate.
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Digital Is Letting Goldman Bring Its Wholesale Pricing Prowess to Retail Banking [VIDEO]
Bank Innovation
JANUARY 26, 2018
launched its Marcus digital bank in late 2016, the conventional wisdom was the investment bank wanted to expand into retail banking. EXCLUSIVE— When Goldman Sachs & Co. But, apparently, that’s not the whole story. Marcus, it seems, is an asset pricing play, Goldman’s CEO implied yesterday.
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The growing interest in digital banks
Insights on Business
APRIL 28, 2017
Traditionally, banking was a conservative industry with relatively high barriers to entry. Banking products and services were defined and controlled by the bank. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.
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171 Look Beyond Technology for Better Digital Banking, Fiserv Says
Bank Innovation
JANUARY 10, 2018
EXCLUSIVE—With mobile banking services offered at the majority of financial institutions, innovating the digital space is becoming more important in the fintech ecosystem, especially for smaller players like regional banks or credit unions.
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Citizens Debuts Digital Bank
PYMNTS
JULY 11, 2018
Citizens Financial Group announced the launch of its nationwide, direct-to-consumer digital bank. Over the last several years, direct bank deposits have grown six times faster than deposits at traditional banks as consumers have sought innovative new ways to save money,” said John Rosenfeld, president of Citizens Access. “To
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Consortium Of Singapore Businesses Apply For Digital Banking License
PYMNTS
JANUARY 6, 2020
Another group of Singaporean businesses, Beyond Consortium, has thrown its hat in the ring to apply for the country’s digital bank licenses. The businesses in Beyond Consortium represent a variety of business types including real estate, construction, mass transport, insurance and retail.
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ING launches 3 digital banking features in Q1
BankInovation
MAY 2, 2024
ING Bank is improving its digital capabilities and offerings as it posted growing mobile banking adoption in the first quarter.
Teenager-Focused Digital Bank Wins Fresh Funding
PYMNTS
MAY 28, 2019
But let’s not forget the role of the teenager in digital retail, financial services and transactions. There will always be teenagers, after all, and they have significant power and influence, along with a native mastery of mobile and other associated technologies. This is not the first banking account designed for teenagers.
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Super Apps Rising: Mobile Drives Digital Payments Uptick In Pakistan
PYMNTS
FEBRUARY 2, 2021
In Pakistan, and elsewhere, the stars are aligning for greater use of digital banking and payments to improve financial inclusion. told PYMNTS CEO Karen Webster in an interview that the pandemic and the rise of mobile infrastructure have set the stage to bring people living in developing and emerging economies into the digital realm.
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Why Retail Banking Needs a Reputation Rehab
PYMNTS
JUNE 14, 2019
Most consumers probably don’t have strong opinions about their banks, since the relationship tends to be more transactional than emotional. However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S.
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Listen: Banks expect digital banking product delivery to see most innovation
BankInovation
JANUARY 18, 2022
In this episode of "The Buzz" podcast, hear how executives in retail digital banking are least confident in their organizations' ability to create a well-defined innovation strategy and measure the results. Over the next five years, banks expect most innovation to happen in product delivery.
The Evolution Of Digital Banking Security
PYMNTS
MARCH 13, 2019
Digital banking customers are looking for an institution that can keep their data safe, with security mishaps creating the possibility that they can move to other apps. 90 percent: The portion of consumers whose top online activity is personal banking. In addition, Stitch Fix Inc. All this, Today In Data. Data: $370.3
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S&P: US banks relying less on big-box stores to house branch locations
Bank Innovation
FEBRUARY 12, 2020
The growth of mobile and digital banking is driving in-store branch numbers down. In-store branches are satellite bank branches located inside large retail spaces, such as supermarkets or chains like Walmart and Safeway. since June 30, 2019, and 6.5%
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Podcast: How Digital Banking Transformation Paid Off in the Pandemic
ABA Community Banking
JULY 15, 2020
When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.
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Retail Brands And FIs Move Toward Digital Offerings
PYMNTS
JUNE 29, 2020
The news about Nike ’s fourth-quarter earnings announcement focused on what would be a large loss at any other time, but the real story is a full and dramatic reposition of a top global brand toward “ digital 3.0.” 200%: Increase in new mobile banking registrations in April. All this, Today in Data. Data: .
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Fidor to Launch Third Digital Bank in Less Than a Year
Bank Innovation
SEPTEMBER 19, 2018
It’s been quite a busy year for Germany’s first digital-only challenger bank Fidor. The bank launched two more digital banks this year, and Fidor Chief Commercial Officer Ge Drossaert told Bank Innovation there is yet another bank in the works. We […].
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US Bank deploys smart assistant to boost digital banking
ATM Marketplace
JULY 28, 2020
US Bank is deploying natural language processing and AI-based technology to move more of its retail banking business onto the mobile banking app.
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Today In Payments: Visa Q1 Earnings Show 60 Pct Growth For Visa Direct; Plaid’s Deposit Switch Streamlines Digital Bank Account Funding
PYMNTS
JANUARY 29, 2021
Plaid’s Deposit Switch Streamlines Digital Bank Account Funding. NEW DATA: Five Key Features for Improving Mobile Banking App Satisfaction. A third of consumers say they're not satisfied with using their mobile banking apps to perform basic tasks like adding or removing users from their accounts or opening new ones.
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Digital Banking Startup Alkami Secures Series D Funding
PYMNTS
JANUARY 10, 2018
Alkami Technology , a startup providing banks and credit unions with digital banking technologies, has announced new funding. Alkami offers financial institutions (FIs) a digital banking platform based in the cloud. The firm said Tuesday (Jan. Separate reports in TechCrunch said the firm secured $70 million.
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InstaReM CEO On Why They Want A Digital Banking License
PYMNTS
JULY 8, 2019
InstaReM is currently preparing to apply for one of five (two retail, three wholesale) digital banking licenses that the city-state of Singapore announced it would be issuing earlier this month. The appeal of the banking license is it ensures the fact that they can provide the full spectrum of services,” he said. “But
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Wells Fargo adds 500K mobile customers in Q1
BankInovation
APRIL 15, 2022
A rebuilt banking platform and focus on digital experience led to 500,000 new mobile customers in the first quarter for Wells Fargo, the bank announced Thursday.
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98 What do retail customers want?
Chris Skinner
NOVEMBER 28, 2016
I blogged the other day about too many banks and that there’s not a big enough market for forty of them here in Britain. We talk about digital, apps, mobile and more, and yet the average customer … are they bothered? I suspect that many … The post What do retail customers want?
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U.S. Bank Looks to Expand, But Not with a Digital Bank
Bank Innovation
JULY 18, 2018
Digital banks may be sprouting up all over the banking world, but don’t look for one from U.S. On this morning’s earnings call, CEO Andy Cecere noted the bank was looking to expand beyond its current 25-state branch footprint, which covers the Midwest and the western U.S.
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186 New Tracker: Business Banking’s Mobile Momentum Mounts
PYMNTS
NOVEMBER 16, 2016
American consumers have fallen for mobile banking apps, but up to now, most businesses were not seemingly showing apps the same love. With the number of mobile banking customers now outnumbering those who bank at branches for the first time, consumers have warmly embraced banking via mobile apps.
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