Gonzobanker
DECEMBER 14, 2023
Lake Michigan Credit Union CEO Sandy Jelenski – Since becoming CEO in 2000, Sandy has led the growth of LMCU from $400 million Union to $13 billion, all while building a mortgage business and servicing portfolio that nearly matches the size of the credit union’s balance sheet. Paul Murphy, founder of Murphy & Co.
PYMNTS
SEPTEMBER 23, 2019
Advanced technology is increasingly raising the stakes of how CUs should operate, with members coming to expect the instant payments and slick mobile interfaces that large banks and FinTechs have made standard. How Digital-First CUs Can Break The Impersonality Barrier. Developments From Around The Credit Union Space.
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PYMNTS
APRIL 24, 2020
Exploring why banks need to implement these tools is critical as these technologies could them keep their customers satisfied and able to financially weather the pandemic. Shifting In-Branch Operations. HSBC UK has also adjusted its operating hours and is limiting the number of customers that can enter its locations at one time.
Gonzobanker
JUNE 26, 2019
The bank not only found opportunities to eliminate the need for manual data entry, but it also estimated that 25 CRM users are saving about an hour per week just by making data easier to find. Lake Michigan Credit Union tackled the notorious “next best product” challenge by incorporating member data and overlaying organizational priorities.
Gonzobanker
DECEMBER 19, 2022
A relationship bank with a 37% efficiency ratio? April Clobes, President/CEO, Michigan State University Federal Credit Union (East Lansing, Mich.). The team at Encore is thinking about banking differently and hiring top performers around the country who are owners and want to build something unique. They made good loans.
Gonzobanker
DECEMBER 20, 2019
The Ecosystem Award – Goes to Partners Credit Union for its collaborative member experience work with digital banking vendor Kony (now part of Temenos). The digital banking provider helped implement digital competitiveness against big banks that Partners sought. It’s game on.
Gonzobanker
MAY 12, 2020
As bankers re-open, this might be the opportunity to accelerate efforts to create new go-forward delivery operating models. First Commonwealth Bank, $8.3 First Merchants Bank, $12.4 billion, Chubbuck, Idaho Lake Michigan CU, $6.9 The Bank of Tampa, $1.9 What does this do to channel planning? billion, Indiana, Pa.
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