Gonzobanker

OCTOBER 13, 2020

For these institutions, digital strategy should be focused on a disciplined allocation of resources and a management team obsessed with understanding performance, competition and the voice of the digital customer. Best practice institutions are not managing the digital shift in a reactive fashion.

Strategy 156

Strategy Digital Banking Digital Strategies Mobile 156

PYMNTS

AUGUST 27, 2019

A new survey of 34 banks in Switzerland showed that only about 50 percent of the population bank online, according to a report by Reuters. . The survey was conducted by the Swiss National Bank (SNB) and released on Tuesday (Aug. Overall, the banks have not yet reached their digitalization targets,” the SNB said.

Survey 129

Survey Online National Lending 129

PYMNTS

NOVEMBER 23, 2020

For purposes of this analogy, the “basement” into which bad mice are creeping is most likely your legacy payroll/expense management software and its possibly compromised connections. While technological advancements have revolutionized many aspects of operations, payroll and expense management are not [among] them.

System 165

System Management Tools Cards 165

PYMNTS

AUGUST 4, 2020

The writing has been on the wall: PYMNTS research has found that though most people are satisfied with their in-place relationships with banks, only about 40 percent of people would be “extremely” or “very” likely to bring their banking relationships to Big Tech or FinTechs. ” Looking Ahead. 4, behind PayPal, Amazon and Walmart.

Google 298

Google Digital Banking Course Branding 298

PYMNTS

OCTOBER 11, 2018

Now, a new report is shining a spotlight on European banks’ lackluster performance in another area: small business (SMB) services. Banking technology provider Avoka recently released its own survey on SMB bank customers to assess their satisfaction with their current financial service providers. In the U.K.

Digital Banking 172

Digital Banking Survey Online Report 172

PYMNTS

JUNE 25, 2019

Community financial institution (FI) Cross River Bank is acquiring Seed , a small business (SMB) digital banking company, reports in Reuters said on Monday (June 24). Cross River Bank has partnered with a range of FinTech startups since its 2008 launch, including collaborations with Stripe , Coinbase and Affirm , reports said.

Community Bank 116

Community Bank Community Digital Banking FDIC 116

PYMNTS

APRIL 12, 2018

Bank software company Temenos has won the competition to work with telecommunications conglomerate Telia and power its digital banking operations, according to Reuters reports on Wednesday (April 11). Banks, meanwhile, appear to be trying to meet higher demand for their corporate clients, the report noted.

Digital Banking 108

Digital Banking Software Survey Risk Management 108

Bank Innovation

JULY 20, 2018

business leaders (owners, managers, and executives) prefer using digital banking, and yet less than half of them have plans of increasing their use of online banking products and services, that’s according to a JPMorgan Chase survey. A majority of U.S.

Survey 218

Survey Digital Banking Online Management 218

FICO

NOVEMBER 8, 2022

Strong Fraud Protection Could Draw More Customers - Survey. Fraud protection is now firmly on the radar for consumers and has risen substantially as a deciding factor - it could even be a competitive advantage for banks. The survey showed that many people consider exaggerating inc om e in applications for financial accounts is OK.

Fraud 52

Fraud Survey Security eBook 52

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management. .

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

JULY 20, 2017

New players on the digital banking scene are hoping to change the game by looking to industries that are categorically unlike banks for inspiration. Over the past few years, dozens of so-called digital-only “challenger” banks have emerged on the financial scene, ready to compete with larger more traditional banks.

Digital Banking 128

Digital Banking Video Mobile Survey 128

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management. .

Survey 52

Survey Fraud US Customer Experience 52

FICO

MARCH 9, 2022

Our survey showed a positive outlook for banks and card issuers investing and innovating significantly in the digital space. 81% of people in the UK plan to continue to do all or most of their banking online – that’s nearly 41 million active bank accounts in the UK. Read our blog on our new Retail Banking 3.0

Customer Experience 59

Customer Experience Survey Fraud Cards 59

FICO

MAY 8, 2020

To find out what people think about the security they use with their financial services and how they view the use of new digital security methods such as biometrics, FICO commissioned an independent survey of over 5,000 people across 10 countries. On average a little over half of people surveyed were prepared to use this method to.

Security 83

Security Digital Banking Study Survey 83

FICO

APRIL 7, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are publishing a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! How FICO Can Help You Advance Your Digital Banking. Respect the data.

Digital Banking 52

Digital Banking Security Fraud America 52

PYMNTS

AUGUST 16, 2018

Banks of all sizes are now looking to reduce the risks they face when doing business, increasingly turning to new and emerging technologies like artificial intelligence (AI) and machine learning (ML) to reduce risk and combat fraudsters. contact-form-7]. . About The Tracker.

Digital Banking 101

Digital Banking Fraud Data Tools 101

FICO

FEBRUARY 2, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Digital lift-and-shift is not a strategy! Banks must find ways to be personable in these impersonal channels. Respect the data.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

PYMNTS

JANUARY 28, 2021

The latest Digital-First Banking Tracker® done in collaboration with NCR , notes that “FIs are devoting more money than ever to fraud prevention as more consumers go digital. Of those willing consumers, 40 percent like fingerprint-based biometrics on banking apps, “while one-quarter preferred facial recognition technology.”.

Fraud 244

Fraud Survey Digital Banking Security 244

PYMNTS

APRIL 24, 2020

COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members.

Data 187

Data Innovation Digital Banking Meeting 187

Abrigo

MARCH 15, 2022

They see that allowing members or customers to quickly open and fund accounts online: Creates a bridge to new commercial and consumer relationships and Offers a moat around existing relationships to protect them from competition Online account opening more than doubled at most banks between 2019 and 2020, according to the ABA Banking Journal.

Online 195

Online Lending Survey Digital Banking 195

FICO

MAY 8, 2020

To understand customers’ perceptions of what matters in digital banking including account openings, FICO recently commissioned an independent consumer survey of nearly 5,000 people across ten countries including: Brazil. Not Meeting Digital Banking Needs - Could Lead to Loss of New Business. Philippines.

Customer Experience 52

Customer Experience Digital Banking Study Fraud 52

American Banker

SEPTEMBER 15, 2020

A survey conducted by Harris Poll and commissioned by Plaid found that 60% of U.S. adults are using more apps to manage money since the onset of the pandemic.

Survey 37

Survey Management Banking 2020 Digital Banking 37

PYMNTS

JUNE 30, 2020

The agreement is expected to accelerate cashless payments and digital banking across the Middle East and North Africa, the companies announced. He said as the pandemic fuels digitization of payments, convenient and secure cashless solutions are key.

Payments 207

Payments Security Regional Digital Banking 207

PYMNTS

JANUARY 19, 2021

And the pandemic has done nothing but coalesce LendingClub’s digital strategy to become a full spectrum of consumer and commercial loan products across digital conduits, said Nayar (who added that LendingClub already exists as a “massive powerhouse on the loan side”).

Digital Banking 290

Digital Banking Cards Digital Strategies Survey 290

Bobsguide

MAY 8, 2022

Cloud has moved from leading edge to the baseline of banking success. A recent GFT survey revealed that 95% of banks adopt cloud to improve time to market, while 86% of them do it to improve innovation and scalability. BankLiteX, accelerating cloud-based digital banking.

Compliance 166

Compliance Risk Management Digital Banking System 166

NCR

JULY 28, 2017

The ongoing development of digital technology has created unprecedented choice and freedom for consumers in how they manage their financial affairs. As people complete more financial tasks and transactions via digital channels, there is more scope for fraudsters to exploit the weakest links in security.

Fraud 74

Fraud Digital Banking Survey Security 74

PYMNTS

SEPTEMBER 4, 2020

We dive into PayPal's installment options, consumer trust in digital banking, and Walmart and Amazon's battle for the digital consumer. In a filing with New York’s State Department of Labor, the managing director of the Hilton Times Square said the 44-story hotel will close permanently next month and 200 jobs will be lost.

Survey 175

Survey New York City Digital Banking Online 175

Bank Innovation

FEBRUARY 27, 2018

adults surveyed, reported that they were comfortable researching loan options online, the Fiserv Expectations & Experiences: Borrowing and Wealth Management study.Read More. Customers are growing more comfortable completing (at least parts of) the loan process over online or mobile mediums, a study released today by Fiserv found.

Mobile 240

Mobile Study Survey Online 240

FICO

SEPTEMBER 25, 2020

Trust goes both ways – particularly when it comes to customer identity management, and especially in the banking sector. Even then, most banks that capture the identity in channel are not validating it until later. For more information: Check out the UK consumer survey infographics on account opening and customer authentication.

Meeting 52

Meeting Management Survey Mobile 52

PYMNTS

FEBRUARY 2, 2020

“Small business owners are often on-the-go and are increasingly reliant on digital banking tools to keep up with their busy schedules,” said Heather Ellison, head of Retail Banking for OneWest Bank in an announcement. Power survey suggests small businesses have started to embrace mobile banking.

Mobile 131

Mobile Survey California Retail 131

PYMNTS

NOVEMBER 15, 2019

Today’s consumers want the flexibility to manage their finances from anywhere and at any time,” said Ravi Kumar, head of CIT’s direct bank. “At At CIT Bank, we’re committed to prioritizing convenience for our customers as digital payments continue to gain traction.”. checking account. .

National 123

National Samsung Survey Mobile 123

PYMNTS

OCTOBER 12, 2020

With Chase First Banking, built in collaboration with Greenlight, parents and kids will be able to work on managing allowances, check off chores and look at spending, the release says. The app comes absent of any monthly fees and will hopefully help parents educate children on the importance of money management.

Community Bank 252

Community Bank Survey Management Community 252

PYMNTS

JUNE 11, 2018

Far-reaching data protection regulations like PSD2 are both a consequence and catalyst of change in how financial service providers store, manage and use data. As banking services and products digitize, that means institutions have more data to handle – much, much more – impacting everything from compliance to customer relations.

Data 100

Data Management Analytics Compliance 100

PYMNTS

MAY 12, 2020

Consumers are paying with credit and debit cards more than ever before, and they are increasingly looking to their smartphones to gain greater control over how they spend and manage their money. How can conventional banks stay relevant and stand out in this shifting digital landscape? percent of national banks, versus 77.5

Regional 241

Regional National Cards Mobile 241

PYMNTS

FEBRUARY 25, 2020

As the report states, “We … find that a significant share of consumers are willing to bank with the institutions — financial or otherwise — that offer them the best spending and money management tools.”. They are the world’s most sought-after banking customers, aside from the wealthy of course. Mobile Cards: Make or Break?

Mobile 153

Mobile Cards social media Survey 153

PYMNTS

JULY 14, 2020

PYMNTS research has shown that approximately 40 percent of consumers would be very interested in downloading highly functional mobile card apps that can be used to manage multiple cards, track spending and issue transaction alerts, among many other features. There is an important underlying dimension to these findings, however.

Cards 197

Cards Mobile Groups Survey 197

PYMNTS

DECEMBER 17, 2019

The collaboration provides HSBC with access to Bud’s Open Banking aggregation, data intelligence and market API solutions, which HSBC said will “underpin” new financial services and technologies that the bank plans to roll out next year.

Metro 136

Metro Regional Fintech National 136