FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management. .

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

FEBRUARY 18, 2020

Banks are increasingly embracing new channels to offer seamless omnichannel services to their customers, but doing so often creates silos that handle large amounts of collected data. Omnichannel Fraud Protection. Banks Bet On Digital Banking . consumers now use mobile banking.

Fraud 131

Fraud Customer Experience Compliance Survey 131

FICO

APRIL 7, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are publishing a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Customers expect financial institutions to provide an ample amount of security and protection.

Digital Banking 52

Digital Banking Security Fraud America 52

FICO

MAY 8, 2020

Security and Authentication in a Digital World. For many years we’ve been reliant on usernames and passwords to secure digital accounts – but we know these aren’t adequate. Any new authentication methods as a minimum, must offer a suitable level of security and be acceptable to those that use them.

Security 83

Security Digital Banking Study Survey 83

PYMNTS

JANUARY 28, 2021

The latest Digital-First Banking Tracker® done in collaboration with NCR , notes that “FIs are devoting more money than ever to fraud prevention as more consumers go digital. This development comes as 68 percent of fraud experts report increases in cybercrime over the past year.”. Quick And Seamless Security.

Fraud 244

Fraud Survey Digital Banking Security 244

FICO

MAY 28, 2021

At the beginning of the year, we commissioned a survey of 1,000 adults in each of fourteen countries to canvas them about their attitudes to opening a range of different financial accounts digitally using websites and apps. We may be at an inflexion point for the use of apps to open accounts digitally.

Survey 52

Survey Digital Banking Trends Comparison 52

NCR

JULY 28, 2017

This convenience offers many advantages to the consumer, but financial institutions and consumers need to recognize one of the biggest disadvantages of this technological expansion: the increased risk of digital banking fraud. million instances of fraud and two million computer misuse offenses in England and Wales alone. .

Fraud 74

Fraud Digital Banking Survey Security 74

PYMNTS

AUGUST 16, 2018

Risk looms large with rampant growth in fraud, however, and financial institutions (FIs) must stay guarded to prevent cybercrime. The question becomes how you use those strengths and capabilities, and that’s really up to each individual bank.”. Reducing Risk By Fighting Fraud. The financial services industry is booming.

Digital Banking 101

Digital Banking Fraud Data Tools 101

PYMNTS

SEPTEMBER 13, 2019

Rampant data breaches have left consumers on edge about digital fraud. They are not only anxious that their personally identifiable information may be compromised, but also skeptical that their financial institutions (FIs) would be able to spot fraud when it happens. According to our survey, 66.6 Similarly, 54.1

Fraud 166

Fraud Mobile Digital Banking Security 166

PYMNTS

JUNE 13, 2019

Countering digital fraud is a lot like playing whack-a-mole: As soon as one fraudster is taken out, two more pop up where they’re least expected. The popularity of digital banking services has created ample opportunities for bad actors, leaving banks scrambling to protect themselves against the rising tide of fraud.

Fraud 128

Fraud Analytics New Jersey Data 128

PYMNTS

JANUARY 18, 2021

Contactless payments have surged in popularity over the past year, fueled by both an increased reliance on digital banking as well as the effort to contain COVID-19’s spread by preventing consumers and workers from having to touch point of sale (POS) system surfaces or handle cash. Challenges In Deploying QR Codes.

Security 209

Security Payments System Retail 209

PYMNTS

SEPTEMBER 24, 2020

These considerations are especially important during the ongoing coronavirus pandemic as the wave of legitimate customers now doing their banking online has prompted a corresponding spike in fraud. Companies are reexamining how they can use cloud technologies to comply with changing security standards as digital banking volumes expand.

Compliance 151

Compliance Fraud Regulation Security 151

PYMNTS

MARCH 25, 2020

Digital fraud continues to flourish, with recent surveys finding that security breaches have increased 67 percent since 2014 and 11 percent since 2018. Organizations and security developers are investing billions of dollars in fighting these fraud attempts. million people already employed by the industry.

Fraud 148

Fraud Security Resources Survey 148

PYMNTS

NOVEMBER 14, 2019

What’s more, the digital shift is adding new pressures on financial institutions (FIs) themselves, particularly when it comes to the onboarding and KYC process, as PYMNTS’ latest AML/KYC Tracker discusses. Power found that small businesses continue to embrace mobile banking, with its 2019 U.S. Recent research from J.D.

Digital Banking 147

Digital Banking Video Strategy Tools 147

FICO

JANUARY 4, 2023

Despite Rapid Adoption of Digital Channels, Customer Trust Lags. FICO global survey finds customers want better fraud protection and more security from their digital banking channels. Accounts via Digital, Loans Not as Much. Digital Considered Less Secure. FICO Admin.

Fraud 52

Fraud Survey Security Digital Banking 52

FICO

NOVEMBER 10, 2020

I am always glad to see headlines like this one, which ran last summer in The New York Times: “ How to Reduce Credit Card Fraud.” Every Transaction Is Assessed for Fraud. FICO’s patented and proven fraud analytic capabilities have helped organizations save $90 billion+ per year. Steps Ahead of Financial Criminals.

Fraud 98

Fraud Cards Analytics Mobile 98

PYMNTS

JUNE 10, 2020

Offering full-featured digital channels is therefore a must for financial institutions (FIs) looking to give customers smooth access to banking services — and it is poised to become a competitive advantage. Digital’s appeal to younger users has not been enough to push all FIs to offer comprehensive mobile banking services, however.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

CB Insights

JANUARY 5, 2021

In the past few years, the burgeoning popularity of digital banks has only underscored the severity of these problems, with upstarts like Chime and SoFi offering cheaper, faster, and more convenient banking experiences. . get the state of challenger banks report. Source: PwC. The unbanked/underbanked. Globally, 1.7B

Digital Banking 98

Digital Banking US Online FDIC 98

PYMNTS

OCTOBER 3, 2019

But what you probably don’t know is that consumers want the type of financial services control that could potentially reduce their risk for fraud and leave them responsible for more authentication tasks, according to fresh PYMNTS research. The report is based on a nationwide survey of 2,835 U.S. Among the main findings?

Fraud 151

Fraud Digital Banking Mobile Analysis 151

PYMNTS

NOVEMBER 30, 2018

In the latest Digital Fraud Tracker , PYMNTS examines the latest cybercrime threats facing retailers, financial institutions (FIs) and other companies doing business online, and the tools and technologies being used to fight digital fraud. Around The Digital Fraud World . About The Report.

Fraud 185

Fraud Survey Trends Tools 185

FICO

FEBRUARY 2, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Digital lift-and-shift is not a strategy! Banks must find ways to be personable in these impersonal channels. Respect the data.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Or watch its digital disruption. Payments Security As A Digital Business Enabler.

Security 100

Security CA Payments Big Data 100

PYMNTS

JULY 13, 2020

This fraud type occurs when bad actors seize control of victims’ bank or online merchant accounts and spend ill-gotten funds, and it is likely to become more frequent until FIs can demonstrate that their defenses are strong enough to deter criminals’ attempts. This method has downsides, however.

Security 147

Security Fraud Survey Customer Experience 147

FICO

JANUARY 5, 2021

It’s no surprise that COVID-19 would be one of the subjects that drew readers to the FICO Blog last year, but for the Fraud Protection and Compliance category it wasn’t the only top draw. Two of our top five posts focused on digital transformation innovations in biometrics and customer identification.

Fraud 52

Fraud Compliance Survey Google 52

PYMNTS

MAY 29, 2020

Digital banking’s proliferation makes it more lucrative for them to perpetrate schemes like sending phishing emails from customers’ “banks” that trick victims into installing malware or handing over sensitive details. Fraud cost U.S. This type of fraud is particularly dangerous because it can easily go undetected.

Fraud 132

Fraud Analysis Tools Cards 132

American Banker

JUNE 27, 2023

About 90% of surveyed bankers said cybersecurity was their biggest worry, ahead of legacy tech and talent shortage issues.

Digital Banking 56

Digital Banking Survey Cyber Security Fraud 56

PYMNTS

MAY 28, 2020

In the May Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the challenges facing deployment of APIs amid the COVID-19 pandemic, new online initiatives from nationwide FI chains and community banks and the security challenges that are plaguing digital banking programs.

Community Bank 176

Community Bank Community Security Digital Banking 176

PYMNTS

SEPTEMBER 30, 2020

The ongoing COVID-19 pandemic is accelerating this shift, making financial institutions (FIs), merchants and their regulatory officials race to secure these new digital users. The pandemic has refocused scrutiny on the open banking ecosystem’s privacy and security. The Data Privacy Twist .

Regulation 175

Regulation Data Regional Examples 175

Independent Banker

DECEMBER 31, 2022

“If I talk about Bank of Tampa’s vision, we want to be great at our personal relationships and upgrade our digital capabilities so that we get as close as we can to being a best-in-class digital bank,” Lakoumentas says. According to a Lending Tree survey, 43% of Americans have used BNPL, up from 31% year-over-year.

Trends 140

Trends Payments Community Bank Texas 140

PYMNTS

DECEMBER 28, 2018

It may come as no surprise to readers that, when asked about what influences the use of one payment method over another, credit union (CU) customers said it comes down to convenience and security. I don’t want to experience any friction, but I want full security,” he said. Making Security Stronger And More Subtle.

Fraud 131

Fraud Mobile Security Cards 131

PYMNTS

NOVEMBER 19, 2020

Building and maintaining members’ trust is another crucial factor in determining CUs’ success, and one survey revealed that turning to biometric authentication measures could be just what CUs need to achieve this. Some organizations are keeping members secure by partnering to provide the latest cutting-edge solutions.

Alabama 228

Alabama Meeting Fraud Trends 228

PYMNTS

APRIL 30, 2020

CUs are seeing an increased number of phishing emails and overall digital fraud since the pandemic started, with 22 percent of American consumers reporting they have been targeted by virus-related online fraud, according to one survey. Deep Dive: Emerging CU Fraud Threats And How Data Analytics Can Help.

Data 188

Data Meeting Arizona Analytics 188

PYMNTS

JULY 30, 2019

Nearly 40 percent of them would consider leaving their current CUs because of inconvenient services or inability to address problems and data security concerns. In July, midwest-based Cobalt Credit Union introduced video banking services and the ability to transact and open a new account remotely. But a recent survey from J.D.

Innovation 115

Innovation Fraud Mobile Video 115

PYMNTS

APRIL 2, 2020

Competition for customers — especially millennials — from larger banks and FIs has long required credit unions to keep pace with their more innovative counterparts. This often means providing digital solutions and convenient banking options despite smaller technology and innovation budgets, however.

United States 174

United States Security Innovation Mobile 174

FICO

JUNE 15, 2023

Now, I can practically send, transfer, or pay by accident by simply looking at my smartphone, which can make fraud prevention a real challenge. It’s about time we add some sensible friction to the real-time payment process as we race hellbent-for-leather down the digital freeway. Is Sending Money Too Simple?

Fraud 52

Fraud South Carolina Survey Management 52

PYMNTS

MARCH 3, 2020

Banks looking to make the most out of these rare visits must use the latest technologies. Digital-first transformations can improve personalization and operating efficiencies, but they also bring challenges, including adoption-related costs and new avenues for fraud. Digital-First Banking’s Advantages. million.

ATM 151

ATM Fraud Study Regional 151