Digital Banking, Digital Strategies, Survey and User Experience

Commoditization, Optimization or Transformation: What’s in Your Core Wallet?

Gonzobanker

JULY 6, 2021

Maybe this is the new reality for community bankers, but Cornerstone Advisors is seeing little evidence that they’re serious about implementing a comprehensive digital strategy. Topping their list of complaints: speed to market/pace of new improvements (or lack thereof) and integration challenges.

Strategy

Strategy System Risk Management Technology

Are You Catering For The ‘Unhappy Path’ In Digital Journeys?

FICO

JUNE 16, 2021

What happened next, was an excellent example of a company that has considered the “Unhappy Path” and used analytics to optimize the customer experience. In fact, the user experience of the ‘return goods’ was as good as the journey of buying them in the first place. Digital Consumers Unhappy With What Banks Deliver.

Analytics

Analytics Survey Cards Customer Experience

Community Banking Brief

Commoditization, Optimization or Transformation: What’s in Your Core Wallet?

Are You Catering For The ‘Unhappy Path’ In Digital Journeys?

Webinars

Stay Connected