PYMNTS

JANUARY 29, 2018

Earlier this month, Saks Fifth Avenue President Marc Metrick told CNBC that the luxury retailer didn’t need fancy artificial intelligence (AI) to help it succeed in the industry, despite the tectonic shift thrusting every other retailer into reliance on such technologies. Some luxury retailers are starting to offer such experiences.

Retail 122

Retail social media Branding Technology 122

PYMNTS

DECEMBER 30, 2016

While the shift to the online space is often seen as the great game-changer in retail, Loren Padelford, vice president and general manager of Shopify Plus , said that the change is actually to something more fundamental. A lot of traditional merchants and retailers are struggling with that change. How do you sell on Facebook?

Retail 130

Retail social media Branding Mobile 130

PYMNTS

SEPTEMBER 9, 2020

Regardless of what happens with the sale of TikTok, social commerce could become a retail factor to reckon with in Q4, and is definitely ready for its close-up in 2021. In fact a new report puts the global market for social commerce at $89.4 billion this year and says it will reach $604.5

Marketing 209

Marketing Report social media Course 209

PYMNTS

FEBRUARY 10, 2020

Whether it’s our commitment to transparency, our flexible payment terms, our user-friendly experience, or our expanding universe of retail partners, Sezzle is definitely gaining traction as the marquee ‘buy now pay, later’ solution in the U.S.” BNPL is also anticipated to be a driver for shopping on smartphones.

Minneapolis 187

Minneapolis social media Retail Payments 187

PYMNTS

MARCH 14, 2020

With the coronavirus putting eCommerce front and center, it has unfortunately been joined by its cousin: online retail fraud. Conservative estimates put online sales at $630 billion this year. That doesn’t count alienated customers who are ready to pull the trigger on social media with a bad review.

Fraud 230

Fraud social media Online Retail 230

PYMNTS

JANUARY 4, 2017

For merchants, a resolution worth considering as the new year begins is to make smart financial decisions and strive to offer customers a seamless online shopping experience. Working to improve how online customers interact with digital buy buttons is a single step that could simultaneously address these two goals.

social media 128

social media User Experience Online Mobile 128

PYMNTS

JANUARY 13, 2017

Snapchat still has a bit to go before it catches up to the social media and commerce infrastructure in place in the likes of Facebook, Instagram and Pinterest, though the Snapchat app interface gives the company a definite edge. Mobile retail above all is about relevant, compelling images and simplicity.”.

social media 100

social media Regional Online Retail 100

PYMNTS

FEBRUARY 10, 2020

Whether it’s our commitment to transparency, our flexible payment terms, our user-friendly experience, or our expanding universe of retail partners, Sezzle is definitely gaining traction as the marquee ‘buy now pay, later’ solution in the U.S.” BNPL is also anticipated to be a driver for shopping on smartphones.

Fintech 130

Fintech Minneapolis social media Retail 130

PYMNTS

AUGUST 24, 2019

That’s because stadiums and sports teams are looking for more opportunities to connect with at-home and online viewers as they come to represent another segment of attendees. Bundled sports broadcast packages, social media and high-definition televisions allow them to enjoy games from the comfort of their living rooms.

Payments 161

Payments social media Mobile Seattle 161

PYMNTS

OCTOBER 7, 2020

Misguided interventions in the free market would kill off independent retailers and punish consumers by forcing small businesses out of popular online stores, raising prices, and reducing consumer choice and convenience,” the world’s largest online retailer protested.

Google 198

Google Apple Report social media 198

PYMNTS

MAY 11, 2020

Bookshop supports independents in two ways: 10 percent of its regular sales online sales are added to an earnings pool that is distributed to participating independent bookstores every six months, per its website. Stores sell books online using Bookshop by sharing their designated link on social media, email newsletters or their websites.

social media 181

social media Seattle Online Community 181

PYMNTS

AUGUST 7, 2018

It can happen on a well-crafted blog designed to appeal to particular hobbyists, or an event and ticketing website, or an online platform devoted to travel. First, here’s a quick definition of contextual commerce. It can happen pretty much anywhere, given the right tools. The webinar takes a deep dive into those findings. Habibi asked.

Meeting 110

Meeting social media Report Retail 110

South State Correspondent

OCTOBER 4, 2022

If you boil down these examples, you end up with a definition that being delightful is providing an unexpected amenity in addition to superior service. There must be a better definition. For example, anticipation and surprise make customers want to share social media content. The wow factor is decreased.

How To 195

How To Customer Experience Examples social media 195

PYMNTS

AUGUST 26, 2019

What else can it do, though, especially for online marketplaces? Visual search has held promise for online retailers for some time, especially since offering more visual content can engage tech-savvy millennial and Gen Z consumers. It’s really connecting the [product] inspiration from social with the retailer’s collection.”.

Customer Experience 109

Customer Experience Millennials Retail social media 109

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. But what exactly are those opportunities, and how can retail banks deliver when it matters most? Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

JUNE 24, 2020

It’s hard to find a major eCommerce retailer that has evolved more than Newegg. It functions as both an omnichannel contact center solution for suppliers as well as a social media monitoring service. In 2011, Newegg launched a marketplace model where other sellers accessed its eCommerce platform.

Branding 141

Branding social media Online Course 141

PYMNTS

SEPTEMBER 15, 2020

Similarly, industry and society are moving on to new experiences in futuristic online “worlds” with functioning economies where real-world and virtual events commingle in an evolution of social media-style community offering safety from COVID and, increasingly, commerce. Murmurs From The Metaverse.

Indianapolis 160

Indianapolis social media Comparison Washington 160

PYMNTS

DECEMBER 18, 2018

New technology continues to change the way consumers order and pay for quick-service restaurant (QSR) food: Kiosks and online ordering, among other experiences, let consumers ditch the counter for faster and higher-tech alternatives. And the same share of consumers — 84 percent — had a positive experience with online or app ordering.

Innovation 195

Innovation social media Online Apple 195

PYMNTS

DECEMBER 2, 2016

She took to social media this past week to state that the continued use (and pursuit) by Wells to deal with its legal issues in arbitration renders the stated goals of making things right with customers basically a moot point. Again a definite fizzle, though not an unexpected one. Elizabeth Warren. Questrom noted.

Retail 100

Retail Taxes Data social media 100

PYMNTS

JUNE 26, 2020

And the causes of the spike were measured on social media. Consumers want modern, seamless experiences, online to offline, so we’re accelerating our approach,” he said. Donahoe also spoke in terms of positioning Nike as a DTC brand as much as a retail brand. Its SNKRS mCommerce app reached $1 billion in revenue.

Branding 131

Branding social media Strategy US 131

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. But what exactly are those opportunities, and how can retail banks deliver when it matters most? Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MAY 25, 2016

Of course, one excitable Star Wars fan uploading a video of her Chewbacca-fied self isn’t retailers’ ideal conception of contextual commerce , but as the landscape stands now, it might be what they should aim for. But they definitely appreciate real-time imagery over the staged images that can be stodgy. “But

Video 100

Video social media Branding Retail 100

PYMNTS

MARCH 28, 2019

According to Johnson, their average customer is between the ages of 24 and 32 and is an avid social media user, particularly Instagram. At the time [2013], ‘influencer’ wasn’t a thing, but I was trying to create this online persona,” Calveiro said. She definitely picks up on some of that.

social media 108

social media Branding New York Online 108

PYMNTS

MARCH 11, 2020

Just ask Carvana, the leading online automotive seller and a major force in changing the way people buy cars. billion, on an 82 percent increase in retail sales. That is the most organic growth of any automotive retailer ever in the U.S. Wall Street is a tough master, especially for eCommerce companies. New Markets.

Company 130

Company Miami San Antonio Oklahoma City 130

PYMNTS

APRIL 25, 2016

PC and console diehards might quibble over the definition of smartphone-based Candy Crush and farming sims as true “games” but the numbers don’t seem to care. It should be a staggering realization for mobile retailers struggling to find captive audiences on their own sites or on their preferred social media platforms.

Mobile 100

Mobile Video social media Retail 100

PYMNTS

DECEMBER 29, 2016

You spend hours online searching for just the right thing. Loop Commerce provides an enterprise-grade SaaS gifting solution for retailers that fully integrates with online stores and their shopping cart. For the retailer, they’re without a sale. It’s the worst. You want to buy a gift for a friend. You find it.

Retail 109

Retail social media Cards Video 109

PYMNTS

SEPTEMBER 27, 2017

Watch out for fake websites and social media pages. More than a decade later, thanks to the proliferation of social media, information (and misinformation) spreads faster than ever. When it comes to Facebook and other social media platforms, look for the “Verified” checkmark. Experts weigh in. Just don’t.

social media 130

social media Security Taxes Operations 130

PYMNTS

FEBRUARY 23, 2017

PYMNTS: Now that there’s more attention on the men’s underwear retail category, how do you see the industry evolving? We just couldn’t get in any more retailers, so I decided to go directly to the consumer and really build a relationship with the customer. PYMNTS: How has the company disrupted or changed the men’s underwear industry?

Branding 109

Branding San Diego Los Angeles Online 109

PYMNTS

FEBRUARY 16, 2019

The coin will not be for retail customers, and is currently being tested for internal use by institutional customers looking to move large sums of money. The surprising part of the announcement is perhaps the timing – two years ago, when everyone in retail and payments was pushing their own version of “Pay,” the news would have fit right in.

Apple 143

Apple Payments New York Mobile 143

PYMNTS

JANUARY 28, 2019

Once the account fills up with V-bucks, it is then sold through a legitimate vendor like eBay, or on the dark web, for lower rates than the $10 for 1,000 gamers will get in the game or through an authorized online store. And an estimated 86 percent of the scams were shared via social media platforms such as Facebook, Instagram and Twitter.

Video 128

Video Data Google Cards 128

PYMNTS

DECEMBER 21, 2016

Research also revealed that nearly 33 percent of consumers who buy online also pick up in store, and 60 percent of those consumers spend more during that in-store visit. But no matter how big or small a retailer is, the implementation of omnichannel always seems to be much easier said than done. Industry data has shown that 1.2

Mobile 100

Mobile Retail social media Payments 100

PYMNTS

JULY 11, 2017

The beautiful thing about our fast-paced lives of today is that social media and innovation are constantly surrounding the payments space — you would have to live in a cave to not be getting or seeking feedback from your consumers. That said, the place where I get the most information is through social media — like LinkedIn.

Innovation 101

Innovation social media Security Leadership 101

PYMNTS

JULY 31, 2017

Of course, Facebook TV was supposed to go live last month, so there’s no guarantee people will be watching it by summer’s end, but it’s definitely on its way sooner or later. Facebook hopes the move will help it siphon more revenue from the $70-billion TV advertising market and give it more space for ads beyond the crowded newsfeed.

Video 102

Video social media Company Groups 102

PYMNTS

DECEMBER 31, 2018

The social media giant found that attackers were able to take control of user accounts through a function within the platform’s code, according to reports. But it definitely is an issue that this happened in the first place.”. We have a major security effort at the company that hardens all of our surfaces.”. Fitness Hacks.

Data 230

Data Security Tools Cards 230

PYMNTS

SEPTEMBER 28, 2019

The pods set up shop in places where the nap-needing tend to gather – university campuses and office spaces being their two main sweet spots – and offer the chance to book a 20-minute to two-hour nap online or on mobile with a few clicks or taps. We can give the stamp of approval from having looked at the scientific information.”.

Boston 145

Boston Study Maine social media 145

Banking 2020

NOVEMBER 27, 2015

When we’re online, we can go anywhere, and surely do. That’s why digital capabilities have revolutionized every industry from retail and healthcare to banking—if the same services can be had from half a world away, and for a lower cost, why not avail of them? Some online-only startup, with operations based overseas?

Millennials 40

Millennials Survey social media Online 40

Gonzobanker

NOVEMBER 17, 2016

My colleague Ryan Rackley summed it up perfectly when he referred to social media as the “new tattoo.”. Some of the best discussions from Money 20/20 centered around three key megatrends: Megatrend #1 – Retailers Want the Smart POS. Alipay, China’s “Global Lifestyle Super App,” is definitely on Cornerstone’s radar.

Payments 60

Payments Las Vegas Risk Management Cyber Security 60