PYMNTS

FEBRUARY 26, 2016

Generally speaking, it is hard to think of social media as something that is making the world a more inclusive place – given its occasional status as a toxic swamp of intolerance and cruelty. For the last few years, it has also been helping them find a voice and a safe space on social media. She’s loud and proud.

social media 100

social media Retail Marketing Maine 100

PYMNTS

MAY 21, 2018

Against the backdrop of social media controversy — remember Facebook , of course, and 87 million users’ data exposed to Cambridge Analytica — oversight is tightening in Europe. In company-specific news here in the U.S.,

social media 108

social media Regulation New York Data 108

PYMNTS

APRIL 7, 2017

This week, the two countries were the only markets that landed on the B2B venture capital board, with funding landing at SaaS, Big Data and procurement startups across a range of industries, from corporate social media management to marijuana procurement. PYMNTS breaks down the $24 million in venture capital raised.

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social media Big Data Capital Data 109

PYMNTS

NOVEMBER 2, 2016

It looks as though social media has become a mainstay in the shopping experiences of many shoppers. As the holiday shopping season draws near, a recent report from Crowdtap revealed the significant influence social media has on the path to purchase of many consumers. According to the study, more than one-third of U.S.

social media 100

social media Branding Retail Study 100

PYMNTS

SEPTEMBER 21, 2020

For retailers, the fourth quarter of 2020 is likely to see a media blitz that will make other years pale in comparison. Unspent budget from big box retailers will be let loose as early as Oct. There are many critical aspects to SMB retail media strategy but two stand out this year: when to advertise and where to advertise.

Retail 169

Retail social media Marketing Branding 169

South State Correspondent

MAY 31, 2023

In this article, we look at cell phone tracking data for about 1,000 branches across the industry to derive insights to help banks increase branch engagement and boost branch profitability. Through modern data tools, banks can now map their competitors’ customers closer to their bank’s branch than their competitors (below).

Data 195

Data Branch Strategies Strategy Mobile 195

PYMNTS

MARCH 26, 2020

For retailers, especially those deemed non-essential and struggling with revenue, branding may be on the back burner right now. According to Claessen, those brand attributes are even more important during this crisis as retailers communicate with employees, landlords and consumers. Dive into new data, he says.

Branding 145

Branding Retail social media Customer Experience 145

PYMNTS

FEBRUARY 25, 2020

Retailers are facing a personalization paradox. Fifty-three percent of consumers want retailers to respect their anonymity in 2020; at the same time 61 percent want more personalization in marketing, messaging and promotions. Consumers are bailing on using voice-activated devices because they don’t trust personal data protection.

Retail 202

Retail social media Study Security 202

PYMNTS

FEBRUARY 5, 2020

As we know, mostly anonymous corporations have been collecting consumer data online for years, usually without explicit permission, selling it or using it for ad retargeting and personalization. Then, there are the huge data breaches that just keep happening, increasingly to companies with high levels of consumer trust.

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Google Data Regulation social media 288

Bank Innovation

JUNE 12, 2018

The Department of Housing and Urban Development’s investigation into data usage at Facebook related to housing and financial services advertising appears to continue, despite signs that it had been halted earlier this year.

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social media Data Company Operations 207

PYMNTS

OCTOBER 9, 2019

Social media is taking a lot of fire these days, whether the issue is “fake news” or data privacy or just the time-wasting tendencies of many users. But social media is also driving retail innovation, and those trends are going to help shape commerce in the all-important fourth quarter and beyond into the 2020s.

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social media Retail Tools Examples 118

PYMNTS

DECEMBER 22, 2020

In investments, social media-focused attire reseller Poshmark recently filed for an initial public offering , hoping to catch an IPO wave that saw massive first-day increases for DoorDash and Airbnb. All this, Today in Data. Data: 78M : Number of consumers who want access to rewards programs via mobile apps.

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social media Innovation Retail Data 144

Bank Innovation

JUNE 14, 2018

Royal Bank of Canada and Facebook today offered differing versions of why the social media company continued to give the bank extraordinary access to customer data after Facebook said publicly that it would stop doing so.

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social media Data Payments Company 186

PYMNTS

NOVEMBER 12, 2018

Nordstrom has suffered a data breach that exposed employee names, Social Security numbers, dates of birth, checking account and routing numbers, salaries and more. Social media posts show that some former employees, who left the company months ago, have also received notification letters.

Data 188

Data social media Seattle Security 188

PYMNTS

MARCH 30, 2020

Consumers shopping in droves via eCommerce channels is hardly a piece of breaking news — for the better part of a decade, that has been obvious to anyone watching the retail space. They are, Fiserv Senior Vice President of Retail Solutions John Nicola told Karen Webster in a recent conversation — and in great numbers.

Retail 177

Retail social media Millennials Branding 177

PYMNTS

DECEMBER 23, 2019

Analysts say they are now employing methods, such as subscribing to retailers’ emails, so they can monitor sales, doorbuster deals and promotions. According to The Associated Press, another method being employed by retailers: using cameras to take your picture. By using cameras, retailers can track who’s buying what.

Retail 131

Retail social media Millennials Analytics 131

PYMNTS

MARCH 2, 2020

Retailers may be focused on the wrong metrics. Banking and retail put the most emphasis on return on investment (ROI). Moorman’s views on appointing C-level personnel to manage the customer experience are somewhat at odds with other prevailing retail approaches. “A One explanation?

Customer Experience 151

Customer Experience Retail social media Survey 151

PYMNTS

AUGUST 24, 2020

Facebook Supports Data-Portability Law. The social media company has indicated that the Access Act, a proposed data portability law, is a first move in the right direction. The social media company has indicated that the Access Act, a proposed data portability law, is a first move in the right direction.

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social media Data Apple Compliance 152

PYMNTS

JUNE 2, 2020

Another month of the pandemic and another first of the month when retail lease payments are due. As the crisis enters its fourth month, counting March, two new earnings reports indicate that about 60 percent of retailers are paying their rent — with a few very notable exceptions. percent of retail rent was collected, compared to 48.9

Retail 130

Retail Report Payments Maryland 130

PYMNTS

APRIL 2, 2020

Every interaction tells banks what customers actually want, meaning FIs just need the right tools to interpret this data. One of the most powerful tools in the financial sector is data analytics. Big Data analytics reached a market valuation of $29.87 What is Data Analytics? Data Analytics Behind the Scenes.

Analytics 237

Analytics Data Big Data social media 237

PYMNTS

JANUARY 14, 2021

Forty-two percent of respondents report using mobile apps as their main source for financial education, and 36 percent report using social media to learn about financial products. Rich media content such as on-demand video, meanwhile, is an appealing tool for accessing relevant, targeted information for nearly half of consumers.

Video 224

Video social media Millennials Data 224

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

PYMNTS

APRIL 9, 2020

Clienteling — the practice of assigning retail sales associates to high value customers — is having a moment. According to Boston Retail Partners , 63 percent of retail personnel can’t identify customers prior to checkout. For retailers, LiveConnect delivers an effective and meaningful way to engage with their customers.

Retail 130

Retail Video social media Boston 130

PYMNTS

DECEMBER 26, 2019

Change came from various areas for retail in 2019. Retail merchandising was, at best, a hit-or-miss system in its heyday, Nextail CEO and Co-Founder Joaquin Villalba told PYMNTS in a recent conversation. However, it is increasingly out of data, and out of step with modern consumer behavior and preferences. Role of Data.

Retail 132

Retail Trends Analytics social media 132

PYMNTS

MARCH 17, 2020

eCommerce’s rise has only made designing retail showrooms more complex, however. Merchants need to bridge this gap as digital connectivity pushes the retail world’s boundaries. Companies need all the tools they can get to keep consumers engaged in the competitive retail environment. Data Insights and Personalization.

Retail 143

Retail Tools Millennials social media 143

PYMNTS

APRIL 16, 2019

Retailers put together window displays and signs to create enticing storefronts, engage customers via social media and send printed ads through the mail. There’s a lot of complementary technologies that are being offered today that can be incorporated into the whole self-serve or unattended retail system,” he said.

Retail 162

Retail social media Mobile User Experience 162

PYMNTS

APRIL 25, 2017

Reveal Mobile, a leading innovator in monetizing location-based audience data, announced the launch of Social Direct, a platform that enables advertising agencies, retailers and brands to leverage location-based audience data for highly targeted social media campaigns.

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social media Mobile Data Marketing 116

Payments Source

DECEMBER 24, 2018

Names, email, encrypted passwords and information related to Facebook and other networks are all at risk, according to Marty Puranik, CEO of Atlantic.Net.

social media 96

social media Data Retail 96

PYMNTS

JANUARY 19, 2021

Generation Venmo, some 65+ million consumers who have downloaded and used the app, according to the new data released Tuesday (Jan. Those same consumers, the data suggests, are now looking for more opportunities to leverage Venmo to pay in a wider context. 19), skews younger and slightly more affluent than the typical consumer.

Retail 198

Retail social media Study Branding 198

PYMNTS

JULY 29, 2019

Third-party websites using Facebook’s “Like” button are responsible for processing people’s data under the European Union’s privacy rules, the EU’s top court ruled on Monday (July 29). A consumer association in Germany said the plugin allowed the social media company to collect data on the site’s users, the news outlet said.

Data 122

Data Company social media Compliance 122

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 114

Retail social media Online Mobile 114

PYMNTS

FEBRUARY 12, 2020

For retailers, 5G stands to be an opportunity to get closer to consumers and amp up the in-store experience. Retailers won’t have to wait that long to see an impact because limited 5G networks will be a reality much faster than 2024. Data from that experience could then be used to display personalized ads in real time.

Retail 163

Retail Mobile social media Video 163

PYMNTS

MARCH 30, 2020

California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

JANUARY 20, 2020

New evidence of that — part of the broader trend of the existential changes in the world of brick-and-mortar retail, changes that are gaining more focus this month — comes from reports that stationery chain Papyrus is closing up shop. The chain had since expanded to some 260 or so retail locations. Total retail growth was 3.8

Retail 183

Retail Millennials Cards social media 183

PYMNTS

DECEMBER 15, 2020

Mailing is a huge problem, data quality is a core problem and there are statistics out there that say [improper addressing] costs U.S. Mailing is a huge problem, data quality is a core problem and there are statistics out there that say [improper addressing] costs U.S. That's no joke.”. Errors Are A Widespread Problem.

Data 183

Data social media cryptocurrency Maine 183

PYMNTS

OCTOBER 11, 2018

Increasingly, it seems retailers need not only ask what they can do for their consumers, as those consumers want to be doing it on their own. Data: 96 percent: Share of social media-based merchants that attribute their success to digital payments. 75 percent: Share of online bill payments done on bill payer sites in 2017.

Data 139

Data social media Online Retail 139

PYMNTS

FEBRUARY 21, 2017

Retailers are scrambling to figure out the best ways to provide a more tailored and engaging experience. The study, which surveyed 500 retailers in North America and Canada, was conducted in November and December 2016. The big question now is which will be the first to implement social media suggested selling successfully.

Retail 109

Retail social media Survey Customer Experience 109