South State Correspondent

MAY 1, 2024

Leveraging social media, Gentle Monster started to get traction. These striking designs paid for themselves in media exposure. Many went viral on social media, which then captured the attention of A-list celebrities such as Beyonce, which further brought the brand to new heights.

Innovation 195

Innovation social media Branding Marketing 195

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

FEBRUARY 8, 2018

If death and taxes are sureties, insurance payments rank up there, as people insure homes and autos and apartments against any number of calamitous scenarios. It is now social media that cements the carrier/insured relationship. The initial focus of digitizing payments may move to the customer experience side of the equation.

Taxes 101

Taxes Payments social media Policies 101

FICO

JANUARY 6, 2022

For example, in a digital originations process, streaming data can tell you if applicants are abandoning the application at specific points, are struggling with meeting certain criteria, or are cruising through the customer experience rapidly. Solve for the Problem, Not the Solution.

Management 52

Management social media Customer Experience Strategy 52

Independent Banker

MARCH 31, 2022

We must also keep our focus on protecting the 2017 tax cuts and, as always, monitoring and confronting credit union overreach. For instance, ICBA is calling for congressional hearings on the credit union tax exemption. Their insights are critical to the path we chart for this great industry.”.

Community Bank 239

Community Bank Community Industry Texas 239

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. The result?

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

JUNE 25, 2018

Not only is regulatory oversight on the rise, but social media has emerged as a strong watchdog, too, keeping financial institutions (FIs) mindful of unchartered territory, where risks to reputation and revenues abound. Technology allows firms to bring risk management closer to the customer, in real time.

Risk Management 167

Risk Management Strategy Management Compliance 167