PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Visa and Mastercard designed the 3DS protocols and provide them under the names Verified by Visa and Mastercard Secure Code. s upgrades, however. For example, 3DS 2.0

Fraud 165

Fraud Security Mobile User Experience 165

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Coming from AppDynamics , 95 percent of respondents said they have changed their digital technology priorities as a result of the pandemic. Fifty-nine percent said they have been “firefighting” with short-term fixes to technology problems.

Retail 144

Retail Customer Experience social media User Experience 144

ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. That is a staggering statistic clearly pointing to a poor user experience. A streamlined user experience that eliminates typing and scrolling is essential.

User Experience 60

User Experience Mobile Data Las Vegas 60

PYMNTS

JULY 22, 2020

The government’s experience in disbursing stimulus funds via paper check and direct deposit offered a chance for those in the digital disbursements technology arena to learn from the government’s successes and mistakes, according to Lisa McFarland , executive vice president and chief product officer at Ingo Money.

User Experience 141

User Experience Security Technology Data 141

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

PYMNTS

MAY 21, 2020

The company said in an announcement that business lending end users are able to have an enhanced customer experience throughout the entire time of securing as well as drawing down on a loan.

Customer Experience 130

Customer Experience Lending User Experience Innovation 130

PYMNTS

OCTOBER 3, 2018

NXP Semiconductors in late September introduced its latest NTAG DNA tag chip, providing privacy-enabled, multi-layered security for NFC and IoT authentication applications. What’s more, manufacturers will benefit from providing a secure and personalized mobile user experience.

User Experience 135

User Experience Security Fraud Leadership 135

PYMNTS

NOVEMBER 5, 2020

The Startup Accelerator is a portfolio of startup companies working across a varied set of fields, including customer experience, payments, marketing, risk and regulation, climate change and security, the release stated. There are currently 27 companies as part of the Accelerator, according to the release. “We

Cards 183

Cards User Experience Customer Experience Regulation 183

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

JULY 30, 2020

The Salt Lake City payment processing platform has joined with Plaid, a Visa subsidiary based in San Francisco, that builds financial technology platforms to connect bank accounts and initiate automated clearing house (ACH) transfers. Plaid is connected to more than 11,000 financial institutions.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

JUNE 6, 2016

Customers are drawn to banking technology that is easy to use yet secure enough to safeguard their personal information. For major banks looking to gain consumer trust while staying ahead of the technological curve, creating services that are both simple and secure can be a major challenge.

Security 100

Security Technology Training America 100

PYMNTS

AUGUST 15, 2018

Secure payments enabler EMVCo has announced the launch of the full EMV 3-D Secure (EMV 3DS) Test Platform. The platform allows 3DS product providers to confirm that their solutions will perform in accordance with the EMV 3-D Secure Protocol and Core Functions Specification v2.1.0, or its EMV 3-D Secure – SDK Specification.

Security 100

Security User Experience Cards Customer Experience 100

PYMNTS

JUNE 25, 2019

“The big question is how banks will be using technologies like APIs to create ecosystems and profitable business models that will benefit them in the long term,” he explained. They are [already] being challenged by a lot of the FinTechs and the larger technology companies.”.

Fintech 122

Fintech Customer Experience Data User Experience 122

PYMNTS

AUGUST 23, 2019

These marketplaces also need to make sure that payments, however quick, remain safe and secure as fraudsters continue to hammer at the gates. Online marketplaces are starting to employ more AI and machine learning (ML) technologies as competition in the marketplace and sharing economy heats up.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 7, 2020

Merchants may confront many unknowns as they fight to keep customers from abandoning their onboarding experiences or purchases, but there are several common culprits, including surprise shipping charges, slow and complicated checkout encounters and a lack of trust in site security. percent — just six in 10,000 orders.

Tools 142

Tools User Experience Security New York 142

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. It’s not that they don’t understand the technology or that it’s too cumbersome. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

Abrigo

MARCH 15, 2022

Improved Customer Experience. Strong customer acquisition is imperative for financial institutions looking to grow. Convenient access to free, local ATMs, security concerns, and being nervous about putting all of their funds in a digital bank were among the reasons provided. What’s all the excitement about?

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

NOVEMBER 8, 2019

Customers who do not feel they can safely transact on such platforms are highly unlikely to return to them, putting tremendous pressure on merchants to provide experiences that are both seamless and secure. The challenge is doubled for two-sided marketplaces that connect customers and service providers.

Fraud 101

Fraud User Experience Customer Experience Tools 101

PYMNTS

FEBRUARY 11, 2020

The future of eCommerce, and fraud prevention, is flipping the script from just stopping bad transactions to enabling personalized customer experiences. Building security in an attempt to block every bad transaction is essentially a game of whack-a-mole – and one that the fraudsters are currently winning.

Fraud 146

Fraud Security Data Tools 146

PYMNTS

DECEMBER 18, 2019

Its technology helps companies build customer profiles, launch and optimize personalization campaigns and automate decision-making for customers. We had the idea that every menu should be different, because every customer has different requirements and needs,” Wyper said. Terms of the deal were not disclosed.

Retail 131

Retail Tools User Experience Technology 131

Celent Banking

JANUARY 20, 2017

Of those, 27% indicated that improving availability of online and mobile banking tools were a major reason for reviewing their bank relationships, and 55% cited the need for an improved customer experience. Simplify the user experience. Enhance authentication options, including biometrics.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

Insights on Business

JUNE 14, 2017

increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. They rapidly leverage technology to compare options such as prices, features, and banking reputation when purchasing products and services. Millennials are a fastidious breed.

Marketing 156

Marketing social media Millennials Customer Experience 156

Insights on Business

MARCH 26, 2018

At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. Lastly, Ms.

User Experience 135

User Experience Compliance Maine Regulation 135

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Digital native banks: These are full-fledged banks that build their core value propositions around digital technologies.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Insights on Business

JUNE 14, 2018

The next evolution facing banking institutions is taking place in the digital reinvention of our current and future technologies. Today, if banks want to continue to succeed, they must reinvent themselves once again from generalist to specialist by creating new products that enable banks to build better forms of customer experiences.

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. Banks are already their customers’ channel of choice in many ways, but they need to evolve to better meet consumer preferences as these mini-silos suggest.

Fintech 60

Fintech Customer Experience Mobile Security 60

PYMNTS

MARCH 8, 2019

Additionally, third-party providers and retail merchants are showing greater interest in how data transparency, which is mandated by open banking and PSD2, may give them a larger stake in customer relationships. Security, verification and the benefit of data. based P2P loan provider Zopa , in a recent interview with PYMNTS. “But

Lending 135

Lending Data Security Regulation 135

PYMNTS

JANUARY 9, 2019

To beat fraudsters at their own game, retailers must change the technology they are relying on and do so in a way that doesn’t add friction to the user experience, said Shamoun Siddiqui, chief information security officer for luxury department store chain Neiman Marcus.

Fraud 109

Fraud Retail Security Online 109

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. This group has a relationship with technology that has never been seen before … and when I say technology, I am talking about all components of technology.”. An Analogy.

Innovation 155

Innovation Study Technology Millennials 155

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. New regional banks will struggle with operational maturity and customer experience. However, these businesses are increasingly run by next-generation managers who want a more digital customer experience.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

JULY 5, 2017

We work with some of the most innovative companies in the world around payments and other technologies, enabling us to become the spear of innovation for enterprises. We also work with many emerging growth startups and SMBs, which forces us to be agile, fast and responsive, while providing continuous momentum to the market and to customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

NCR

FEBRUARY 19, 2018

Making technology more convenient and removing friction from interactions has been a key focus for the banking sector in recent times, and one area where major efforts have been made is in authentication. A better customer experience. Security remains a question. “Time is ripe” for biometrics.

Payments 74

Payments Technology User Experience Tools 74

PYMNTS

JANUARY 16, 2020

A two-headed monster of rising churn and rampant fraud is menacing the growing subscription space, and many companies are spending big bucks to roll out innovative fraud-busting technologies to combat it. Every single interaction a customer has with Trint needs to be as smooth as possible,” she explained. billion in 2019 to $4.1

Customer Experience 131

Customer Experience Fraud Video Security 131