Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 158

Leadership Industry Management Resources 158

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. We have webinars , whitepapers , and other resources to make your job easier. or largely focused on the domestic banking market.

Community 195

Community Lending Maine Resources 195

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

Gonzobanker

APRIL 11, 2023

It’s one of a banker’s worst nightmares: the digital banking conversion that was designed to improve the customer experience fails – locking users out of their accounts, not showing balances, making wire transfer features inaccessible… It recently happened to a $25 billion bank in the Midwest. Run these experiments.

Digital Banking 148

Digital Banking social media System Customer Experience 148

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

CFPB Monitor

APRIL 1, 2021

Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. Augmenting risk management and control practices. fraud detection and financial crime monitoring).

Risk Management 78

Risk Management Training Lending FDIC 78

FICO

AUGUST 3, 2022

With a focus on data-driven digital transformation, how do IT teams deliver differentiated value and increase customer satisfaction directly from technology investments? How Banking CIOs Can Deliver Data-Driven Intelligence at Scale. Thu, 08/22/2019 - 12:37. by Richard Lagerweij. expand_less Back To Top. Wed, 08/03/2022 - 12:10.

Data 52

Data Analytics Customer Experience Technology 52

FICO

JANUARY 21, 2020

Small banks and credit unions need to increase profitability, advance competitive positioning, and improve the customer experience to better compete with fintechs and large banks who leverage AI for decisioning. We’re short on analytic and IT resources. Fintechs offer highly compelling, innovative customer experiences.

Analytics 52

Analytics Customer Experience Resources Innovation 52

FICO

JULY 15, 2022

In fact, top performers are now either partially or fully delivering automated claims management underpinned by a cloud infrastructure. It’s a trend that’s driving faster, smoother claims, a far better customer experiences, thanks to a mass of related centralized capabilities including flexibility, scalability, and agility.

Customer Experience 52

Customer Experience Analytics Management Strategy 52

PYMNTS

OCTOBER 10, 2018

In the battle of the payment rails, a few technologies tend to dominate the conversation. According to AscendantFX president and Chief Executive Officer Jason Mugford, wires offer opportunity for technological improvement, and play a key role in the rising collaborative relationship between banks and FinTech firms.

Fraud 116

Fraud Compliance Innovation Payments 116

FICO

JULY 30, 2019

Machine learning increases the concentration of fraud relative to non-fraud applications at high score thresholds, whilst minimising false positives and therefore impact to customer experience. Link Analysis Other analytical technology can further enable fraud teams to become increasingly proactive at either pre- or post-book stage.

Fraud 52

Fraud How To Analytics Analysis 52

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Read resources provided here to see what they're saying. Nevertheless, understanding the technology is crucial. Credit unions are jumping in too.

Examples 221

Examples Fraud Resources Risk Management 221

PYMNTS

DECEMBER 6, 2016

The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact.

Innovation 100

Innovation Mobile Digital Banking Technology 100

FICO

DECEMBER 20, 2022

Financial institutions (FIs) are not letting fraud trends like scams fade into background noise, but fraud awareness is rising among customers and both the banks and customers are eager to mitigate as much as possible. Buy-Now-Pay-Later Will Win on Customer Experience but Needs Enhanced Security. TJ holds a B.S.

Fraud 52

Fraud Payments South Carolina Compliance 52

Independent Banker

FEBRUARY 24, 2016

As a four-time technology entrepreneur, Linkner has walked the innovation walk. As a New York Times bestselling author on business creativity and technology innovation, he’s now talking about the walk. One thing I think is really important for community banks is customer experience. But what happens next?

Community Bank 70

Community Bank Community Innovation Customer Experience 70

FICO

AUGUST 30, 2019

Beyond their own unique proprietary resources, all competitors have access to essentially the same third party data. For every customer interaction, decision science and predictive analytics can enable businesses to make the most of all available data to anticipate customer needs and prescribe the best action.

Analytics 40

Analytics Data Tools Leadership 40

FICO

JUNE 1, 2017

Like GDPR, IFRS 9 poses major challenges for collectors , just as it does for accountants, IT, risk managers and anyone else in the credit business. How do I up the ante to work heavy workloads in bucket 1 adequately, while maintaining a good customer experience? So now let’s talk about what you can do.

Analytics 75

Analytics Meeting Strategy Risk Management 75

Social Assurance

APRIL 13, 2021

Then I’ll end it with how the use of technology is currently, or will eventually, help your financial brand. In a nutshell, this means that technology can act like a human and, quite frankly, process, analyze, and learn from data far more efficiently and accurately – plus scale at a rate not possible for humans. Efficiency Ratio.

Branding 15

Branding Fraud Arizona Data 15

FICO

MARCH 6, 2020

FICO brings AI and advanced analytics to risk management, fraud detection, collections and much more. We serve corporates, insurance companies, and banks – be it a retail, private, wealth management, automotive or telecom bank, tier 1 or tier 3 bank. Here at FICO, AI is in everything we do. What solutions do you have?

Compliance 81

Compliance Technology Fraud Analytics 81

Abrigo

FEBRUARY 6, 2024

Yet despite warnings about the high prevalence and high costs of check fraud, many banks and credit unions operate without systematic fraud prevention programs or lack the technology to combat check fraud. Update your board about AML/fraud threats with this infographic: "5 Fraud typologies impacting you and your customers."

Fraud 221

Fraud Training Trends Regional 221

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Technology sets up future lending success. Optimize Technology.

Lending 221

Lending Technology Survey Examples 221

Gonzobanker

MAY 21, 2019

There are no visible managerial processes tied to customer experience and learning. I cannot obtain working documentation regarding today’s customer experience, and no single member of the executive team can speak authoritatively regarding the bank’s digital channel. Principle 3: Embrace External Trends.

Customer Experience 112

Customer Experience Analytics Management Operations 112

PYMNTS

OCTOBER 25, 2019

Based in Dubai, Bayzat offers businesses human resources (HR) and business insurance solutions. It noted plans to use the funding to invest in its underlying technology, with a focus on improving customer experience. Hainan Golden Technology. Starling Bank. challenger bank Starling Bank has announced $38.7

Capital 101

Capital Fintech blockchain Management 101

FICO

NOVEMBER 1, 2022

Processes that Balance Customer Experience and Fraud Protection. Fraud teams fight a constant battle to balance fraud prevention with customer experience. We asked a range of questions to uncover people’s attitudes to fraud, identity and the customer experience of digital applications for financial institutions.

Fraud 52

Fraud Survey Customer Experience Data 52

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders.

Conference 195

Conference Payments Fraud Data 195

ZootBlog

JANUARY 7, 2016

Consumers’ use of technology—from mobile to wearables—is driving change across many industries as businesses adapt to how their customers want to engage with them. It enables banks to place their customers at the center of the business, focus on digital channels and the user experience, and develop an omnichannel strategy.

User Experience 79

User Experience Security Community Innovation 79

William Mills

MAY 9, 2018

Again another financial wellness platform using machine learning technology. A TON of really old technology is being used in mortgage lending. In fact, Fiserv recently sold ALL of their mortgage technology to a PE firm. Grounding your organization’s digital transformation in people, processes, and technology is critical.

Security 40

Security Samsung Strategy San Jose 40

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. The specifics are unclear, but bankers recognized that this will be an absolute game-changing technology in future years, and delivery will change in ways we can’t even conjure yet.

Fintech 195

Fintech Community Regional Technology 195

Gonzobanker

DECEMBER 19, 2016

Instead we need to pay serious attention to how technology is changing strategy in our industry and develop gritty tactics to address this shift. So it’s time to light a fire, grab a big tumbler of Scotch and rest up for a busy 2017 as you experience one of the holiday’s greatest traditions: the annual GonzoBanker Awards.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Instead we need to pay serious attention to how technology is changing strategy in our industry and develop gritty tactics to address this shift. So it’s time to light a fire, grab a big tumbler of Scotch and rest up for a busy 2017 as you experience one of the holiday’s greatest traditions: the annual GonzoBanker Awards.

Utah 60

Utah System Community Marketing 60

PYMNTS

APRIL 27, 2016

While advancements to digital commerce and authentication technology have revolutionized a number of industries, one where their influence is perhaps most visible in the travel sector. Of course, adopting new technology also means taking on a whole new set of risks. 3D Secure’s greatest asset or value is also its biggest secret.

Training 100

Training Fraud Security Tools 100