PYMNTS

JULY 2, 2019

Building the best possible consumer experience is the focus of many retailers and FIs – even though there is probably no one right answer. And, of course, the rules can change rapidly, and what does and doesn’t make a good experience shifts accordingly. billion: Number of daily active users Facebook reported in Q2 2017. $1

Customer Experience 101

Customer Experience Course Innovation Retail 101

PYMNTS

SEPTEMBER 19, 2018

Artificial intelligence (AI) and machine learning (ML) are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. To learn more about how businesses are leveraging AI and ML technology to optimize their customer experience, click here to download the report.

Retail 158

Retail Report Samsung Customer Experience 158

PYMNTS

NOVEMBER 10, 2016

WBR Digital and eTail just released a new benchmarking report on retail omnichannel adoption. The report is based on the responses of 98 executives from multiple sectors — specialty retail, stand apparel, high-end fashion and more — who are all leaders in either multichannel, pure-play, in-store only or other types of retail.

Retail 175

Retail Report Strategy Customer Experience 175

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. A report from Tampa, among others, showed that few of the outlet stores took advantage. A report from Tampa, among others, showed that few of the outlet stores took advantage. Many did not.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

MAY 21, 2020

Any doubt about the seismic scale of the digital shift was put to rest this week as Walmart (up 75 percent) and Target (up 141 percent) reported earnings that showed clear spikes in eCommerce as a result of the pandemic. At Narvar, returns are more of a post-purchase customer strategy than a drain on cash flow.

Retail 224

Retail Customer Experience Branding Online 224

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

Customer Experience 71

Customer Experience Retail San Diego Study 71

Bank Innovation

DECEMBER 10, 2019

Power study reports that mobile banking adoption for small business owners has surpassed adoption for retail banking customers. consumers may be hesitant to adopt mobile payments, small businesses are more open to it. A recent J.D. The findings from the research firm’s 2019 U.S.

Retail 259

Retail Mobile Study Report 259

PYMNTS

DECEMBER 28, 2020

Sage , which works in cloud business management, is working with digital operations platform Brightpearl on helping retailers utilize the cloud for their operations, a press release says. And under the agreement, Sage will make a minority investment of around £17 million in Brightpearl.

Retail 177

Retail Operations Customer Experience Online 177

Accenture

MARCH 20, 2017

Read the full report. In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers.

Customer Experience 151

Customer Experience Payments User Experience Innovation 151

Accenture

MARCH 20, 2017

Read the full report. In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150

PYMNTS

MAY 16, 2019

Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The news comes amid yet another online retail cyberattack, this one targeting Japan’s Fast Retailing, the company that owns the Uniqlo retail chain.

Retail 218

Retail Online Cards Data 218

PYMNTS

FEBRUARY 24, 2020

As 2020 unfolds, the retail business has been dramatically altered. But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. So, what constitutes experiential marketing for retailers? Wine and cheese for the shoppers?

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Retailers that sign up for the new program will receive discounts of up to 40 percent on FedEx Ground and 50 percent on FedEx Express services.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Restaurants around the nation are still working to shake off the pandemic’s effects, even as they invest in digital solutions to meet customers’ new habits. Post-Pandemic Moves.

Customer Experience 162

Customer Experience Tools New York Strategy 162

Abrigo

DECEMBER 15, 2014

A bank or credit union with an excellent reputation for customer service can bridge the gap and ease the worries that come along with having to entrust your money to an outside party. Ultimately, a strong belief in a positive customer experience pays off in spades.

Customer Experience 191

Customer Experience North Carolina Raleigh Survey 191

PYMNTS

NOVEMBER 9, 2020

Now there are signals that a physical retail rebound is forming up. presidential election in the rearview mirror and 2021 right around the corner, a new shift is underway: the slow but certain move back to shopping inside retail stores — an experience that people still crave for the experiential joy it brings. With the U.S.

Retail 261

Retail Millennials Online Tools 261

PYMNTS

NOVEMBER 24, 2020

Sixty-two percent of consumers say they prefer onboarding experiences that put security first and speed second, but this does not mean that businesses and banks can sacrifice the seamless service to which their customers are accustomed. It also found that just 16 percent of U.S.

Online 272

Online Report Customer Experience Analytics 272

Perficient

DECEMBER 30, 2020

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. See Report: Digital Transformation Is Key To Boosting Customer Satisfaction.

Online 421

Online Study Branding Customer Experience 421

PYMNTS

FEBRUARY 11, 2020

Square For Retail is now available on Square Register , allowing the retail point-of-sale (POS) solution to run on Square’s end-to-end, integrated POS system, the Silicon Valley company announced on Tuesday (Feb. The integrated solution enables retailers to leverage software, hardware and payments on a single comprehensive platform. .

Retail 140

Retail Payments Software Customer Experience 140

PYMNTS

DECEMBER 11, 2019

The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. One of the keys of the commerce game these days is providing a deeper customer experience, and that holds true when it comes to healthcare retail.

Retail 132

Retail Innovation Houston Customer Experience 132

PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. Restaurants and retailers will be able to process in-store payments and personalize readers with their own branding. . “The

Retail 184

Retail Payments Online Customer Experience 184

PYMNTS

JULY 19, 2019

Iconic brick-and-mortar retailers are sometimes reinvented, and return to the world of retail with smaller-format concepts. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

SEPTEMBER 21, 2020

These moves seem logical for consumers who have been barred from visiting brick-and- mortar retailers or who are wary of contact with cashiers or payment terminals due to the potential for viral transmission, but they are also likely to have a dramatic impact on the future of digital and in-store commerce. The rise of omnichannel .

Retail 243

Retail Online social media Mobile 243

PYMNTS

JUNE 18, 2020

reported that net sales plunged by 44.7 The company operates almost 1,000 retail stores under names like DSW Designer Shoe Warehouse and The Shoe Company. The retailer said it has put into place many procedures to safeguard the wellness and safety of shoppers as well as staff members as retail locations open again.

Branding 141

Branding Report Guidelines Retail 141

PYMNTS

APRIL 16, 2019

Retail apocalypse? Whatever you want to call the decline of brick-and-mortar retail – and it’s getting worse, according to a few recent reports – it’s not good. merchants this year already have said they will shutter nearly 6,000 physical retail locations – that’s more than the nearly 5,900 closings for the entire year of 2018.

Retail 179

Retail Online Training Customer Experience 179

PYMNTS

AUGUST 20, 2019

With an expansion of a retail partnership between The Kroger Co. Also, Walgreens’ branded beauty and health products will be sold in 17 Kroger grocery stores, Supermarket News reported. ” The report comes as news surfaced in December of last year that The Kroger Co.

Retail 113

Retail Tennessee Customer Experience Branding 113

FICO

MARCH 9, 2022

The rapid rise of scams and other crimes, as well as the increasingly diverse methods used by fraudsters, has only increased the pressure for banks to protect customers from scammers and detect early signs of fraudulent behaviour. Read our blog on our new Retail Banking 3.0 Having the Right Contact Information. by Matt Cox.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

NOVEMBER 12, 2018

Walmart plans to bring an Intelligent Retail Lab to a Levittown, New York, store to experiment with customer and associate experiences. The idea is to apply artificial intelligence (AI) technology to a grocery store as opposed to a warehouse club setting, according to reports. 8 startup incubator.

Retail 165

Retail Dallas Texas New York 165

PYMNTS

AUGUST 6, 2020

The global economy is becoming increasingly connected, with businesses looking to sell to customers locally and around the world. Consumers value seamless, personalized checkout experiences, which means retailers who wish to earn their business must accommodate their various preferred payment methods. About The Playbook.

Report 159

Report UX Regional Retail 159

PYMNTS

AUGUST 28, 2019

With technology for cashierless checkout and robotic-powered order fulfillment, automated retail is changing how consumers shop for groceries and how supermarkets fill their eCommerce orders. And grocery retailers are expanding their delivery efforts. make online grocery orders for delivery or pickup. The share of U.S.

Retail 141

Retail New York City Houston San Francisco 141

PYMNTS

NOVEMBER 9, 2018

It’s not your father’s customer loyalty anymore. Still, it’s striking — or, perhaps, significantly hopeful, in a retail sense — that 65.4 percent of retailers have said they innovate to improve customer loyalty. Generally, 56 percent of business innovation is driven by customer demand for more payment options.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

OCTOBER 13, 2020

Merchants seeking to serve the rising wave of online shopping have their work cut out for them as they strive to fight fraud and verify consumers while also ensuring that these protective measures do not significantly disrupt the customer experience. Robust digital identification tools could help merchants better strike this balance.

Report 174

Report Fraud Tools Security 174

PYMNTS

DECEMBER 30, 2020

Department stores are struggling in a digital-first economy, while forward-thinking retailers are looking at the returns process as an opportunity to create a positive customer experience. 97% : Share of consumers who will buy from a retailer again after having a positive returns experience.

United States 261

United States Customer Experience Retail Data 261

PYMNTS

JULY 13, 2017

The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. How much has AI affected the digital retail revolution and what’s next for it?

Retail 212

Retail Customer Experience Study Online 212

PYMNTS

JANUARY 8, 2020

Citigroup named David Chubak, 39, to head the retail banking division in the U.S., Chubak has been with Citi since leaving McKinsey in 2013 and will report directly to Anand Selva, head of the U.S. Chubak will head all retail sectors — branches, mortgages, wealth, risk management and small business, according to the memo.

Retail 101

Retail New York Risk Management Customer Experience 101

PYMNTS

JANUARY 10, 2017

New research from Samsung Electronics France revealed that more physical stores in France are opting for digital screens to help enhance the customer experience. According to the study, 60 percent of the 301 physical retailers surveyed said they already has used display screens in-store and another 15 percent expressed plans to do so.

Retail 100

Retail Customer Experience Samsung Study 100