PYMNTS

NOVEMBER 21, 2018

Before the dawn of 3D smartphone technology, it wasn’t easy for startups to create a customized product — and market it to a consumer. When the founders of King Children wanted to create eyewear to fit the custom needs of shoppers, for instance, they faced several challenges. For starters, customized products can be expensive.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

Payments Source

MARCH 1, 2018

An omnichannel payment platform offers customers a unified shopping experience across whichever channel they decide to make a purchase, whether via point-of-sale in-store, online, mobile or even telephone, writes Nick Aceto, senior vice president of technology for CardConnect.

User Experience 63

User Experience Payments Online Mobile 63

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

Payments Source

DECEMBER 12, 2017

Financial services organizations increasingly need an unwavering commitment to customer experience in order to compete, or the competitor down the street will do it first, writes Chris Millner, a principal of financial technology and a payments consultant at North Highland.

User Experience 63

User Experience Customer Experience Financial Technology Technology 63

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . This may require a data transfer to a bank that will underwrite the credit or credit card or payment, leaving the non-financial firm with increased sales, but no credit, fraud, or payment risk. .

blockchain 275

blockchain Software Customer Experience Strategy 275

Gonzobanker

APRIL 26, 2023

This article defines the critical nature of payment systems along a financial institution’s transformation journey and explores when a payment hub makes sense as a solution to an oft-fragmented collection of systems for processing ACH, wires, checks, P2P, and instant payments. First, a little background on payments.

Payments 150

Payments System Fraud Resources 150

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. But traditionally, there have been significant barriers to adopting better collections methods as well. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

MARCH 24, 2020

It’s harder to make them simpler, especially when it comes to payments. The Evolution Of Embedded Payments . To integrate payments in the most efficient way, it, of course, helps to define what integrated payments actually mean, across a constantly shifting payments ecosystem.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

MAY 21, 2020

The company said in an announcement that business lending end users are able to have an enhanced customer experience throughout the entire time of securing as well as drawing down on a loan. Ripple had joined forces with Finastra to let banking customers use blockchain payments network RippleNet per a report in October.

Customer Experience 130

Customer Experience Lending User Experience Innovation 130

PYMNTS

JULY 31, 2019

Money is moving faster than ever, with innovations making it possible for consumers and businesses to send and receive payments within minutes as opposed to days. These innovations can save valuable time and money, but they do not often solve issues associated with international payments.

Payments 144

Payments blockchain Kansas Security 144

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Coming from AppDynamics , 95 percent of respondents said they have changed their digital technology priorities as a result of the pandemic. Fifty-nine percent said they have been “firefighting” with short-term fixes to technology problems.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

NOVEMBER 5, 2020

The Startup Accelerator is a portfolio of startup companies working across a varied set of fields, including customer experience, payments, marketing, risk and regulation, climate change and security, the release stated. There are currently 27 companies as part of the Accelerator, according to the release.

Cards 183

Cards User Experience Customer Experience Regulation 183

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

MARCH 2, 2020

Corporate payments innovation has cast a wide net to tackle the many pain points businesses experience today, with accounts payable (AP) one of the most popular targets for disruptors. But supplier payments are far from the only scenario in which businesses face friction when initiating a transaction.

Payments 151

Payments Cards Meeting Lending 151

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

NOVEMBER 24, 2020

According to Björn Widerström, co-founder and CEO of new B2B eCommerce technology firm Briqpay , the friction points can be spotted from the very beginning of the purchasing process, through to checkout. With so many workflows involved, there are plenty of opportunities for the customer experience to go awry.

Customer Experience 181

Customer Experience Meeting User Experience Examples 181

PYMNTS

JULY 30, 2020

Galileo announced a partnership with Plaid Thursday (July 30) designed to streamline the bank authentication process for customers. Leveraging Plaid’s technology, we’re excited to offer a simplified process for our clients and minimize ongoing requirements to initiate ACH transfers.”. The price of the service was not disclosed. “In

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

JULY 22, 2020

The government’s experience in disbursing stimulus funds via paper check and direct deposit offered a chance for those in the digital disbursements technology arena to learn from the government’s successes and mistakes, according to Lisa McFarland , executive vice president and chief product officer at Ingo Money.

User Experience 141

User Experience Security Technology Data 141

PYMNTS

AUGUST 23, 2019

These marketplaces also need to make sure that payments, however quick, remain safe and secure as fraudsters continue to hammer at the gates. Around the Payments And The Platform E conomy. About the Payments And The Platform Economy Playbook. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 18, 2018

Resulting from its partnership with FinTech firm Narmi , the upgrades target the customer experience, according to Radius CEO and President Mike Butler. “Our national client base demands a great 24/7 digital banking experience across all of their devices, and this enhanced technology provides just that,” he said.

Mobile 122

Mobile User Experience Digital Banking Fintech 122

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.”

Security 130

Security Illinois User Experience Digital Banking 130

PYMNTS

SEPTEMBER 15, 2020

In the September Digital Identity Tracker® , PYMNTS explores how sharing economy providers are investing in digital identity verification technologies to protect their users and why trust begins with a seamless onboarding experience. Around The Digital Identity Ecosystem.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

PYMNTS

JANUARY 14, 2021

The adoption of multiple platforms is giving rise to so-called "app fatigue," and the challenge of integrating these technologies with each other is not always easily overcome. At a certain level, the core ability to process payments is getting into the utility model. Data and money are synonymous today," noted Gupte. "At

Data 175

Data Analytics User Experience Technology 175

Payments Source

FEBRUARY 13, 2017

The new office will look for ways to improve UX for customers in digital and traditional channels.

User Experience 60

User Experience UX Customer Experience Digital Banking 60

FICO

MARCH 6, 2020

A partnership aimed at helping banks, payment providers and fintechs meet the ever stronger regulatory demands while reducing effort and expense. . In our experience these technologies can increase the number of SARs by 20% while at the same time producing efficiency gains of 30% in alert investigation and case management.

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

FEBRUARY 13, 2020

Meeting the needs of both buyers and suppliers is becoming increasingly easy thanks to technology sitting in between accounts receivable (AR) and accounts payable (AP) departments. Genpact Wields AR for Customer Satisfaction. Signature Bank Streamlines Supplier Onboarding. Cashfree Wields UPI for Both AR and AP.

Payments 161

Payments Chicago Management Meeting 161

Perficient

OCTOBER 29, 2020

Anyone Quibi cared to have as a customer already owned a smartphone. Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

JANUARY 7, 2021

Today in B2B payments, Orange Bank acquires the SMB neobank Anytime, while Europe braces for a wave of supply chain finance defaults. Plus, Udaan lands funding for B2B eCommerce technology, Kofax collaborates on AP automation and Bringg partners for B2B delivery. Supply Chain Finance Firms Could See Spike in Defaults in Europe.

Software 165

Software Chicago User Experience Online 165

PYMNTS

MARCH 23, 2018

But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens. At the same time, providers must ensure a positive, consistent customer experience. Meanwhile, criminals are increasingly using technology designed for good in a nefarious manner.

Innovation 186

Innovation Security Customer Experience Technology 186

PYMNTS

FEBRUARY 3, 2020

Business-to-business (B2B) IT firm Xenon arc is launching an enhanced eCommerce platform for small and medium-sized businesses (SMBs) to improve their user experience when tapping services for the materials industry, the firm announced on Tuesday (Feb. The advanced B2B eCommerce solution is powered by Magento Commerce.

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

PYMNTS

MAY 5, 2016

Mobile payments. But while the payments and mobile industries themselves are eager to get their technology into the hands of consumers, those consumers seem reluctant to adopt the new platforms. Like any hotbed of technological innovation, many competitors have emerged and crowded the marketplace with options.

Mobile 100

Mobile Samsung Payments Apple 100

PYMNTS

AUGUST 15, 2018

Secure payments enabler EMVCo has announced the launch of the full EMV 3-D Secure (EMV 3DS) Test Platform. The availability of a functional testing framework for EMV 3DS is an important step towards the development of a globally interoperable, secure remote payments ecosystem.”. or its EMV 3-D Secure – SDK Specification.

Security 100

Security User Experience Cards Customer Experience 100

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

NCR

FEBRUARY 19, 2018

Making technology more convenient and removing friction from interactions has been a key focus for the banking sector in recent times, and one area where major efforts have been made is in authentication. A better customer experience. “Time is ripe” for biometrics. Using biometrics can greatly reduce this.

Payments 74

Payments Technology User Experience Tools 74

PYMNTS

OCTOBER 13, 2020

In a panel discussion with Karen Webster, six payments, banking and FinTech executives weighed in on the very nature of change that is transforming treasury banking and corporate clients in real time. Because now it’s absolutely needed versus before it was just desired … the best treasury people talk to our customers about process.”.

Fintech 190

Fintech Payments Customer Experience Examples 190

PYMNTS

DECEMBER 18, 2019

Its technology helps companies build customer profiles, launch and optimize personalization campaigns and automate decision-making for customers. We had the idea that every menu should be different, because every customer has different requirements and needs,” Wyper said. Terms of the deal were not disclosed.

Retail 131

Retail Tools User Experience Technology 131