Perficient
APRIL 24, 2024
Relying on complex spreadsheets for portfolio analysis, the firm faced operational hurdles due to immense computing demands. Recognizing the need for a comprehensive operational overhaul, we proposed a transformative journey from spreadsheet reliance to a robust data strategy initiative. Let us navigate your journey to success.
Perficient
OCTOBER 18, 2021
In our latest webinar, “Optimization Strategies to Improve Collections,” Scott Albahary, Perficient’s financial services chief strategist, and Byron Gifford, Perficient’s collection transformations lead, shared tangible solutions to the challenges collections and recoveries groups face. Customer experience really matters in collections.
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South State Correspondent
MAY 25, 2022
It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness. Customer Churn.
Perficient
SEPTEMBER 28, 2020
This is part 3 of filling the gap in strategy. We believe that there tends to be a gap in strategy when a business strategy meets the operational elements. In other words, a beautiful strategy may point you in the right direction, but you typically need a plan on how you will implement the strategy.
Perficient
APRIL 14, 2022
With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. Data fuels personalization and process improvement in a modern commerce experience. New skill sets are required to operate in a digital environment.
Perficient
JULY 20, 2023
Businesses seek to optimize their operational efficiency as part of their digital transformation. In today’s business environment, physical checks present several challenges that hinder operational efficiency, including time-consuming processing, high costs, and susceptibility to errors or fraud.
Perficient
MAY 5, 2022
Two-plus years later, banks and credit unions continue to feel the pressure to transform their credit and lending operations. Fortunately, at Perficient, we quickly realized the dire economic situation and the challenges financial institutions and their customers faced. IDC’s Take on Lending Digital Transformation Strategies.
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