Perficient

APRIL 14, 2022

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. A broad study indicates that 60% of global customers are willing to share data in return for perceived value from their insurance carrier. Don’t Automate a Bad Process .

Strategy 332

Strategy Tools Industry Customer Experience 332

Insights on Business

JANUARY 10, 2017

For traditional businesses, adapting to this trend involves fundamentally reinventing strategy, operations and technology. Strategically, digitally reinvented businesses maintain an overarching focus on experience rather than production. RBS soon will deploy a chat bot using IBM’s Watson technology to answer customers’ questions.

Customer Experience 87

Customer Experience social media Video Innovation 87

Perficient

JUNE 1, 2023

We also enable clients to use Writer’s snippets to follow strict compliance regulations and efficiently include disclosures in their Sales and Marketing. Banking: Enhance cross-selling and customer acquisition efforts through connected banking by delivering personalized and targeted campaigns.

Compliance 251

Compliance Industry Regulation Data 251

PYMNTS

JANUARY 18, 2018

Regulation has undoubtedly acted as a catalyst to major financial services trends in areas like small business (SMB) lending, faster payments and, most recently, open banking and collaboration with FinTechs. According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. Optimism Up.

Regulation 156

Regulation Innovation Fintech Marketing 156

Perficient

AUGUST 23, 2021

So, how does an insurance provider respond to this trend and the increasing number of regulations around data privacy (think GDPR or CCPA)? Customers have demonstrated a willingness to share data in return for mutual benefit, but firms must manage data carefully to avoid turning this asset into a liability. by the middle of the 2020s.

Data 508

Data Analytics Trends Fraud 508

BankInovation

MAY 11, 2023

NEW YORK — Banks are looking into AI use cases within their operations, but many are proceeding with caution as they keep customer experience, data collection and, especially, regulation in mind. Financial institutions discussed AI within the industry at Fintech Nexus on Wednesday.

New York 52

New York Customer Experience Regulation Fintech 52

Abrigo

FEBRUARY 6, 2024

Yet despite warnings about the high prevalence and high costs of check fraud, many banks and credit unions operate without systematic fraud prevention programs or lack the technology to combat check fraud. Update your board about AML/fraud threats with this infographic: "5 Fraud typologies impacting you and your customers."

Fraud 221

Fraud Training Trends Regional 221

PYMNTS

JANUARY 11, 2021

Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA). customers expect from their everyday primary bank account.” . customers expect from their everyday primary bank account.” . British challenger bank Revolut has submitted a banking license application to the U.K. 11) that having a U.K.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

JULY 28, 2020

Robust international operations require winning over many sellers and operating smoothly around the world, activities that can be challenging for platforms. Complying With Payments Regulations. Global marketplaces must follow numerous regulations when issuing payments.

Marketing 159

Marketing Regulation National Operations 159

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. It is likely that regulators will soon ask banks to come up with a plan.

Conference 195

Conference Payments Fraud Data 195

PYMNTS

JANUARY 14, 2020

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks. Greater Security Without Compromising UX.

User Experience 253

User Experience Security Payments Compliance 253

Abrigo

MAY 8, 2024

Takeaway 3 Regulators are closely watching expanded uses of AI and generative artificial intelligence. They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. GenAI is seeing varied use cases in banking.

Examples 221

Examples Fraud Resources Risk Management 221

PYMNTS

AUGUST 17, 2020

Amazon is facing an investigation by Germany’s national competition regulator into the eCommerce giant’s relationship with third-party sellers in Amazon’s second-largest market. Germany Launches Investigation Into Amazon. Fed Exploring ‘Hypothetical’ Digital Currency With MIT. The Rise of the Auto-Refill Economy.

California 148

California Massachusetts Apple Fraud 148

Bank Innovation

OCTOBER 28, 2019

It’s taking its position to regulators around the world in an effort to change how the industry operates. -based money transfer startup TransferWise is going beyond cheeky ads to spread its message of foreign exchange fee transparency. The eight-year-old company, which is reportedly valued at $3.8

Regulation 170

Regulation Operations Industry Report 170

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. What’s Important To Merchants.

Analytics 293

Analytics Examples Trends Operations 293

CFPB Monitor

SEPTEMBER 8, 2022

Noting that BaaS is not an issue limited to large banks, he commented that banks and fintechs, “in an effort to provide a ‘seamless’ customer experience, are teaming up in ways that make it more difficult for customers, and regulators, and the industry to distinguish between where the bank stops and the tech firm starts.”.

Fintech 146

Fintech Risk Management Conference Lending 146

PYMNTS

MARCH 26, 2020

If a retailer has been focused on an excellent customer experience, that should drive messaging to all three groups. Also think through the details about how you will operate as a digital enterprise. Klassen is adamant that the most consistent element of any brand is manifested in the customer experience.

Branding 145

Branding Retail social media Customer Experience 145

PYMNTS

MAY 1, 2020

Open banking developments were impacting customers’ interactions with their banks before the COVID-19 pandemic. Financial institutions (FIs) and regulators in Singapore, the E.U. The EU’s PSD2 and GDPR regulations were passed in 2018 and designed with a primary focus on interoperability between open banking systems around the world.

Innovation 245

Innovation Regulation Digital Banking Security 245

Perficient

MAY 5, 2022

Two-plus years later, banks and credit unions continue to feel the pressure to transform their credit and lending operations. Fortunately, at Perficient, we quickly realized the dire economic situation and the challenges financial institutions and their customers faced. And for good.

Lending 354

Lending Strategy Marketing Big Data 354

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

JANUARY 10, 2019

CAN Capital added Siciliano from commercial financing company Marlin Business Services , where he served in a variety of roles, including CEO and chief operating officer. “Throughout his career, he has served the needs of small businesses, while building loyal teams that deliver innovative products and a great customer experience. .

Capital 134

Capital Leadership Customer Experience Lending 134

Insights on Business

JUNE 20, 2018

In today’s global marketplace, financial services firms must grapple with competition, increasing regulation and market volatility while also maintaining profitability and growth in a world disrupted by emerging technologies and fintechs. One significant challenge lies in how firms manage risk. Financial Risk .

Regulation 70

Regulation Compliance Analytics System 70

Perficient

MARCH 3, 2023

Perhaps regulators will want/need access to satisfy their inquiries. What about third parties? Do internal/external auditors need to know? Do members of the finance team (aka “the bean counters”) need access to view the status of inventory? The requested visibility capability from clients often starts with procurement.

blockchain 275

blockchain Management Regulation Resources 275

Perficient

MAY 17, 2022

In today’s mixed up, muddled up, shook up world, a business model that encourages — and even desires — some level of repossession can provide substantial profits to the lender (depending on state regulations). We believe now is the perfect time for auto lenders to address their debt collection operations.

Strategy 294

Strategy Customer Experience Study Technology 294

Insights on Business

SEPTEMBER 13, 2018

Because of this misplaced confidence, many banks are delaying necessary operating model transformations. Failure to do so or further delay of operating model transformations…well…better call Darwin. Operating model transformation. Operating model transformation. This is a big problem. End-to-end enterprise digitization.

Operations 184

Operations Case Study Customer Experience Analytics 184

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹

Data 150

Data Customer Experience Analytics Case Study 150

NCR

MARCH 2, 2016

Increased competition, stringent regulations and the sheer abundance of choices mean it’s now “all about the customer” and established banks are finally working with fintech organizations to tackle this digital disruption challenge. Personalization is at the forefront of this movement. What’s the holdup?

Customer Experience 40

Customer Experience Software System Industry 40

PYMNTS

OCTOBER 8, 2020

Finastra unveiled Fusion Payments To Go , which the firm says decreases the expense and risk of keeping legacy infrastructure in adherence with regulations and evolving market initiatives. The offering is geared toward small and medium-sized banks aiming to implement domestic and international payment services in the U.S.,

Innovation 301

Innovation Technology Fintech Payments 301

Abrigo

SEPTEMBER 20, 2021

They should also consider how they would comply with the regulation, which doesn’t include an asset-based exemption threshold for depository institutions or any other general exemptions for particular types of financial institutions. Stay up to date on small business lending regulation and other lending trends. Collection Requirements.

Lending 195

Lending Data Compliance Regulation 195

Abrigo

DECEMBER 22, 2023

5 Big reasons to go digital with SMB & commercial lending Many financial institutions used a customer portal for PPP lending due to the sheer volume of customer loan requests and documents flowing to/from the bank and the customer. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

DECEMBER 26, 2018

This year has shown that a “one-size-fits-all” approach no longer works for banks — or their customers. This has caught many incumbents off guard — lack of insight into customer behavioral data to provide targeted offerings, as well as a lack of innovation to create new customer experiences, has opened the payments landscape for new entrants.

Innovation 128

Innovation eBook Regulation Fintech 128

Abrigo

FEBRUARY 3, 2020

Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S. Credit Risk Regulation. Technology spending priorities. Asset/Liability. Fraud Prevention. Portfolio Risk & CECL. Hosted vs. On-Premise Solutions for Financial Institutions.

Resources 150

Resources Security Customer Experience Fraud 150

Gonzobanker

APRIL 28, 2016

The amount of regulation in the financial industry is staggering and has understandably been top of mind for most CEOs. My colleagues (shout out to Vincent Hui and Kaleb Seymour ) and I conducted a study for the credit union industry to determine the impact of regulation. The best banks aren’t just compliant with new regulations.

Regulation 60

Regulation Management Community Bank System 60

PYMNTS

APRIL 29, 2019

By leveraging innovation, we continue our strategic journey to drive digitization throughout our worldwide operations,” John Ahearn, global head of trade for Citi Treasury and Trade Solutions, said in the press release. “We managed services CIO, in the press release. Innovative technology helps change the game entirely.”.

Analytics 123

Analytics Compliance Innovation Operations 123

PYMNTS

MARCH 20, 2020

But Michael Ellis, head of commercial at Equiniti Group’s EQ Riskfactor , said the market is also quickly discovering that lenders themselves can benefit from unlocking data to improve SMB financing operations, and the U.K.’s “Regulation around open banking has certainly been of great benefit to businesses in the U.K.,

Lending 233

Lending Data User Experience Fraud 233

Gonzobanker

FEBRUARY 23, 2022

However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right. Executives should embrace technology partners as a means of growing and enhancing their customer value proposition.

Community Bank 118

Community Bank Strategy Risk Management Fintech 118