PYMNTS

JULY 28, 2016

While a very real glass ceiling might be under assault in the political field, online-only brands that eschewed traditional methods of starting up are seeing themselves approach a limiting barrier of their own kind. Rather than be held back, though, more than a few brands are proving strong enough to break through.

Branding 100

Branding Online New York Training 100

PYMNTS

DECEMBER 23, 2019

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. Jason Robins, the co-founder and CEO of DraftKings, is going to run the new company, which will be incorporated in Nevada and keep its headquarters in Boston.

Las Vegas 130

Las Vegas Company San Francisco Boston 130

PYMNTS

DECEMBER 23, 2019

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. Jason Robins, the co-founder and CEO of DraftKings, is going to run the new company, which will be incorporated in Nevada and keep its headquarters in Boston.

Las Vegas 130

Las Vegas San Francisco Boston Nevada 130

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

PYMNTS

NOVEMBER 23, 2020

percent of restaurant customers said that the only reason they don’t use loyalty programs is because their restaurants do not offer them. Another study found that 80 percent of consumers would order online or via mobile app if eateries rewarded them for doing so. One recent PYMNTS survey found that 38.7

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

DECEMBER 30, 2020

Issues are already starting to pop up, most notably around the on-time delivery and customer experience rating that is so important for those third-party sellers. According to New York-based Rosenbaum Famularo , Amazon has a quick hook for sellers that have minor infractions, such as not refunding customers fast enough.

Policies 250

Policies Customer Experience New York Cards 250

PYMNTS

JUNE 29, 2020

Wealthfront , the online investment service firm, has added checking features to its app. Even in pre-pandemic times, some of the key initiatives from financial institutions were focused on improving the customer experience, while at the same time focusing on fraud prevention,” he said.

Fintech 151

Fintech California New York ATM 151

PYMNTS

JANUARY 27, 2020

The shops are 300 square feet and are in the following locales: in New Jersey, Union; in New York, Huntington Station and Farmingville; and in Florida, Boca Raton, Tampa, Lakewood Ranch, Dunedin, Palm Harbor and Lake Mary. So far, the health retailer has opened nine locations inside LA Fitness chains.

Tampa 132

Tampa New Jersey Florida Retail 132

PYMNTS

JANUARY 27, 2020

The shops are 300 square feet and are in the following locales: in New Jersey, Union; in New York, Huntington Station and Farmingville; and in Florida, Boca Raton, Tampa, Lakewood Ranch, Dunedin, Palm Harbor and Lake Mary. So far, the health retailer has opened nine locations inside LA Fitness chains.

Tampa 131

Tampa New Jersey Florida Retail 131

PYMNTS

FEBRUARY 23, 2018

McDelivery on the Uber Eats app is available from more than 2,000 restaurants around the country, with 1,000 new stores added in 2017. McDonald’s CEO and President Steve Easterbrook told the Bernstein Strategic Decisions Conference in New York that the company sees great potential in delivery. Taco Bell’s $9.8 Burger King’s $9.3

Online 101

Online US Payments Mobile 101

PYMNTS

JULY 19, 2019

They can also design branded shops and custom experiences to create memorable experiences for children and parents. That news came after reports emerged in April that the retailer was no longer accepting online orders through its website. In Other Brick-and-Mortar News. Now Amazon has extra virgin olive oil.

Retail 150

Retail US New York United States 150

PYMNTS

MARCH 12, 2019

The cost of acquiring customers online is going up, and lifetime value is going down. Physical is a meaningful channel, and there is a recognition that physical isn’t dead, but that the mundane, complacent acceptance of a certain kind of experience is very much dying out,” Alexander told Webster. The next stop: New York. “If

New York 144

New York Retail Branding Online 144

PYMNTS

AUGUST 17, 2020

the commission-free online brokerage that offers a mobile app to invest in stocks, ETFs and options, announced a $200 million Series G funding, bringing its valuation to $11.2 the two-year-old New York-based global investment firm that deploys capital in public and private markets. “For Robinhood Markets Inc.,

San Francisco 100

San Francisco Arizona Texas Capital 100

PYMNTS

DECEMBER 4, 2020

Onboarding customers and easing checkout processes are key issues for eCommerce companies. Not getting this right can cost online merchants as much as $4 trillion due to cart abandonment. Proponents say digitizing records not only eases the customer experience but lowers the cost of doing business. About The Tracker.

Tools 169

Tools Study Online Meeting 169

PYMNTS

SEPTEMBER 9, 2019

With this week’s Nordstrom Local debut in New York City and Starbucks’ plans for pick-up only cafes , it’s a new age for inventory-free retail. times more and account for 30 percent of online order pick-up in Los Angeles.”. times more and account for 30 percent of online order pick-up in Los Angeles.”.

Los Angeles 116

Los Angeles Retail New York City Customer Experience 116

PYMNTS

DECEMBER 26, 2019

It launched the expansion into San Francisco in January, with plans to extend the service into New York, Boston, Los Angeles, Washington, D.C. In September, New York City Council Member Mark Gjonaj complained that Grubhub was cutting into restaurant profits by charging high fees. and Chicago.

Retail 134

Retail New York City Los Angeles New York 134

PYMNTS

SEPTEMBER 23, 2020

Even New York City has now greenlit indoor dining, but the great restaurant sector reset of 2020 is far from finished. But the introduction of new systems also brings new cyberthreats that must be carefully managed. percent to 45.6 million in 2020 as consumers continue to heavily rely on these services.

Mobile 245

Mobile New York City Fraud New York 245

PYMNTS

SEPTEMBER 17, 2018

The retailer recently announced that it was acquiring online marketplace Cornershop Inc., In India, Walmart’s $16 billion investment in online marketplace Flipkart is moving along with the approval of the country’s anti-trust regulator. which offers crowdsourced on-demand delivery in Chile and Mexico. Global eCommerce Transformations.

Retail 166

Retail Arkansas Customer Experience Online 166

PYMNTS

MAY 16, 2019

Which is what drove DTC food brand Hungryroot to open its first pop-up store this spring in New York City, according to Mollie Chen, vice president of brand and customer experience. We’re hoping the store will put us in touch with more customers and real-time feedback,” she said in an interview.

New York City 158

New York City Innovation Branding New York 158

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

APRIL 15, 2020

Article is an online furniture pure-play. In order to grow its delivery track record and customer satisfaction scores, the company introduced an in-house delivery program, the Article Delivery Team (ADT), to serve customers in Los Angeles, New York, Seattle, Vancouver and, most recently, Toronto.

Marketing 141

Marketing Los Angeles Branding Customer Experience 141

PYMNTS

SEPTEMBER 18, 2019

That means, among other tasks, helping to enable in-store retail associates to use the latest mobile technology — and that includes emerging 5G mobile network technology — to better serve consumers and offer a deeper customer experience. Transforming Retail. It’s a great time to be transforming retail,” Levene said.

How To 176

How To New York City Retail Mobile 176

PYMNTS

MAY 7, 2019

shoppers online this year, and retailers need to get creative to keep up. Interest in logistics investments has picked up, and we’ll see even more of that this year,” Julian Counihan, a partner at Schematic Ventures in New York, said in the report. Retailers traditionally invested in physical stores to increase sales.

New York 108

New York Retail Customer Experience Meeting 108

PYMNTS

JUNE 12, 2018

New Jersey Transit announced it is planning to modernize its fare payment system through proposed upgrades that would reduce cash and paper-based tickets, and provide customers with quick, easy and convenient ways to pay. Earlier this year, its Board of Directors approved a contract renewal with Conduent Transport Solutions Inc.

NJ 126

NJ New Jersey Pennsylvania Mobile 126

PYMNTS

FEBRUARY 16, 2018

“We think the presentation by retail experts of ‘either [online] or [offline]’ is a false choice,” Warby Parker CEO Neil Blumenthal told CNBC. “It After Warby Parker was founded online in 2010, the retailer pioneered the strategy of eCommerce retailers opening brick-and-mortar stores. Warby Parker and Bonobos are not exactly unique.

New York 101

New York Retail Online Meeting 101

PYMNTS

NOVEMBER 16, 2020

Clavell laid out exquisite details of life in feudal Japan so that the readers could live it as well as read it, according to The New York Times’ review of the book. Or you could find a tool like ours and customize and optimize on your own.”. It all leads to a faster, better customer experience.

Retail 226

Retail Regional Branding Tools 226

PYMNTS

NOVEMBER 19, 2019

The combination of Service Cloud Voice and the Amazon Connect solution aim to speed up call resolution while streamlining operations, allowing businesses to provide a powerful customer experience. The new services were announced at Salesforce’s Dreamforce conference Nov. 19-22 in San Francisco and New York City.

San Francisco 101

San Francisco New York City Conference New York 101

PYMNTS

SEPTEMBER 6, 2019

One store opened in New York City’s Upper East Side, while another is set to come to the West Village later in September. At the locations, customers will be able to access services such as returns, order pick-up and alterations. times more and account for 30 percent of online order pick-up in Los Angeles.”.

Los Angeles 101

Los Angeles Retail New York City New York 101

PYMNTS

JUNE 6, 2017

Papa Murphy’s is partnering with online and mobile ordering platform Olo to introduce home delivery. Olo launched in New York in 2005 with the idea that no one should have to wait in line for food. All they had to do was set up their favorite orders online and pay by text when they wanted to place an order.

New York 108

New York Customer Experience Online Tools 108

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? Headquartered in New York City, with offices in Estonia and Irvine, California. More than 100 customers. Founded in May 2012. Seven million in funding raised. How it Works.

Customer Experience 12

Customer Experience Online New York City Video 12

PYMNTS

DECEMBER 7, 2020

Failing to streamline these processes can create problems for merchants, as many consumers — including those purchasing food for delivery or takeout — seek smooth online ordering capabilities with minimal frictions, said Preethy Vaidyanathan , chief product officer at New York-based technology platform Slice.

Tools 142

Tools User Experience Security New York 142

PYMNTS

DECEMBER 11, 2018

toy retailer Hamleys , for instance, is eyeing a potential New York City location for a flagship store. Ripco Real Estate Principal and Chief Operating Officer Mark Kaplan told CNBC that retailers can attract shoppers from online retailers “if the in-store experience offers something more.”

Retail 166

Retail US New York City Los Angeles 166

PYMNTS

APRIL 13, 2018

Now, those digital natives are moving into the physical storefronts they’ve cleared and building a new future, one that is neither physical nor digital, but omnichannel. This is where four-year-old digital shoe company GREATS now finds itself as it opens its second physical location in New York City (the first was in Venice, California).

Retail 116

Retail New York City Branding New York 116

PYMNTS

SEPTEMBER 22, 2017

The September edition of the PYMNTS Mobile Order-Ahead Tracker™ , features headlines surrounding food service companies turning to mobile ordering and delivery services to make their customer experience faster and simpler than ever before. It seems that an old track can, in fact, learn new tricks.

Mobile 129

Mobile Report New York California 129

PYMNTS

APRIL 13, 2020

AI can also help retailers deliver a better customer experience. As the customer journey becomes more complex with multiple devices playing a role and options like in-store pickup vs. shipping in the mix, AI can capture and manage that data, too, creating personalized recommendations for all customers.”.

Big Data 256

Big Data Retail Data Analysis 256

PYMNTS

MAY 10, 2019

The company has also been embracing technology to improve the customer experience. Late last year, Nike took a decidedly digital approach with its New York City flagship: That is, the customer payment and shopping experience in the new space is powered by mobile technology.

New York City 105

New York City Mobile New York Customer Experience 105

PYMNTS

NOVEMBER 2, 2018

The news comes as Jet was revamping its eCommerce website earlier this year to better compete with Amazon. Its updates include a larger selection of items along with speedier delivery, among other features, as the company seeks to tailor customers’ experiences based on their past purchases and ZIP codes, CNBC reported in September.

Branding 123

Branding New York Retail Customer Experience 123