Customer Experience National North Carolina social media 
PYMNTS
OCTOBER 5, 2020
The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. Despite its 37 -state footprint, Werder noted that Fleet Feet thinks of itself as both a national brand and a community retailer.
Gonzobanker
DECEMBER 14, 2023
Honorable Mentions – while this was a quiet year for M&A, we tip our hat to Atlantic Union’s acquisition of American National Bank and Eastern Bank’s acquisition of Cambridge Bank. The Smarter Bank – Customer Experience Award – goes to Synovus Bank. Expect more deals to be announced in 2024. and Summit Financial Group, Inc.
CB Insights
JUNE 17, 2020
Customer service: Customer experience goes virtual with conversational AI. But due to uncertainties about the duration of economic instability — as well as ongoing national conversations about student debt — an increasing number of people have been turning to online courses, bootcamps, and trainings instead.
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