Remove Customer Experience Remove Minnesota Remove Operations Remove social media
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The ICBA 22/23 executive committee is all in

Independent Banker

and CEO and chairman, Minnesota Lakes Bank, Delano, Minn. Bank Operations and Payments chair Alice P. Hartings: ICBA’s ThinkTECH Accelerator brings fintechs and community banks together to enhance bank operations and the customer experience. Grand Rapids, Minn.; ICBA standing committee chairs (from left).

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CEO Roundtable: Ideas for a successful 2023

Independent Banker

It has a lot of automation, AI and workflow built into it, and it will provide a better customer experience and a better lender experience. And when customer satisfaction serves as a chief indicator of performance, peer-to-peer sharing and social media emerge as natural public relations vehicles.

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2020 GonzoBanker Awards

Gonzobanker

Credit Union Merger of the Year Minnesota-based Firefly and TruStone credit unions come to terms on a solid combination in the Twin Cities area. Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. Bank Deal of the Year PNC nabs BBVA USA – paying 1.3

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The 2023 GonzoBanker Awards

Gonzobanker

Merger of Equals Deal of the Year (Credit Union) – Spire Credit Union and Hiway Credit Union put 2+2 together to make a $4 billion institution in the Minnesota market. The Holy Crap Operational Risk Award – goes to the growing threat of ransomware with bank technology vendors. and Summit Financial Group, Inc.

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