Remove Customer Experience Remove Millennials Remove Technology Remove Training
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Digital Banking: Humanizing the Customer Experience

FICO

Be fascinated by your customers, not your technology. Make customers feel safe. I covered commandments 1, 2, and 9 in my post on The Customer Journey. Many enterprises have succumbed to the inclination to digitize everything, which by default leads to cold, clinical experiences. Omnichannel is customer-led.

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Bank Marketing AI – Our 14 Favorite Applications That Will Change Your Bank

South State Correspondent

The benefits of the industrial revolution accrued to shareholders, management, and workers that could be trained to become operators. Bank marketers that start training now will become AI operators in the very near future -measured in days, not years. How AI models work is the new marketing intelligence.

Marketing 195
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Mobile Order-Ahead: It’s Not Just For Restaurants

PYMNTS

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193
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Transforming customer engagement with cognitive virtual agents

Insights on Business

Further, 33% of Millennials are only willing to wait 1 – 3 minutes to get a desired response, 52% have hung up on a customer service call, and 56% of Millennials have switched from one company to another because of underwhelming customer service. Multiply that by an average cost of about $1.00

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Banking to the power of IBM: opportunity at SIBOS 2017

Insights on Business

Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry. BSA Training. Asset/Liability. CECL Models. Lending & Credit Risk.

Community 195
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Staying on brand: How to humanize virtual agents, just enough

Insights on Business

Now, interacting through a text or a web app for customer service is not all that awkward and has gone mainstream. A growing number, starting with millennials, would even prefer doing business through a VA, or chatbot. As with training human agents, ensuring every interaction with customers represents your brand is critical.

Branding 125