PYMNTS

NOVEMBER 9, 2018

It’s not your father’s customer loyalty anymore. Still, it’s striking — or, perhaps, significantly hopeful, in a retail sense — that 65.4 percent of retailers have said they innovate to improve customer loyalty. Woe to the merchant that fails to respect that. Times have changed,” he told Webster.

Innovation 174

Innovation Retail Maine Security 174

FICO

APRIL 26, 2023

Home Blog FICO Survey: Do Customers Think Banks Are Fair to Scam Victims? According to the 2023 FICO Global Scams Survey , 51% of consumers worldwide believe their friends or family members have been victims of similar scams. So what happens when customers are dissatisfied?

Survey 52

Survey Fraud Management Customer Experience 52

PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. With the advent of connected devices in the palm of almost every consumer’s hand, the retail ecosystem has certainly seen a shift.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. The Changing Retail Footprint. As unattended retail notches an increasing footprint, said Byrne, other use cases will also emerge.

Retail 138

Retail Data Operations Payments 138

PYMNTS

SEPTEMBER 19, 2017

In data that will likely surprise anyone who has avidly watched retail over the last few years, the market is trending strongly toward same-day delivery. After all, 51 percent of retailers say they offer same-day delivery, a massive jump from the 16 percent offering it only a year ago. As of today (Sept. As of today (Sept.

Retail 101

Retail Boston Study Branding 101

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes.

Customer Experience 80

Customer Experience Data Branding social media 80

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

NOVEMBER 24, 2020

Sixty-two percent of consumers say they prefer onboarding experiences that put security first and speed second, but this does not mean that businesses and banks can sacrifice the seamless service to which their customers are accustomed. It also found that just 16 percent of U.S.

Online 272

Online Report Customer Experience Analytics 272

Perficient

JULY 15, 2020

Various Enterprise clients across different verticals like Healthcare, High tech, Financial Services, Retail, Manufacturing, and Supply Chain etc. It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. can leverage the Modern Data Platform approach.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

JUNE 15, 2020

Webrooming, before the pandemic, was a full-on retailing trend. But as the pandemic-driven digital shift gains traction, retailers have to be wondering if consumers will use websites to comparison shop for brick-and-mortar retail (webrooming) or whether they’ll go back to shopping retail to order online (showrooming).

Retail 175

Retail Survey Comparison Online 175

PYMNTS

DECEMBER 27, 2018

The strength of open banking is apparent in the fact that it has gained traction even in markets like the U.S., “With the digitization of payments, small business customers of banks are demanding a strong customer experience. PSD2 Europe), CMA [Competition and Markets Authority] reforms (U.K.),

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

NCR

APRIL 6, 2018

Is it possible that some banks could become ‘wholesalers’, looking after the core regulated banking functions, while others take on the role of ‘retailer’? One of the primary goals of PSD2 and open banking is to facilitate increased competition in financial services, particularly within the payments market.

Retail 69

Retail Marketing Regulation Trends 69

Jeff For Banks

JUNE 25, 2020

The inability to connect Marketing activities to the bottom line is what I frequently hear from bankers that think the Marketing Department is a cost center. Yet Marketing is frequently held to account for the ROI of the checking or home equity campaign. Which leads me to my second way to hold Marketing accountable.

Marketing 78

Marketing Trends Survey Management 78

PYMNTS

MARCH 8, 2019

Mobile point-of-sale (mPOS) adoption is becoming increasingly high on retailers’ to-do lists. In the March mPOS Tracker , PYMNTS explores the new mPOS uptake, as well as how mPOS providers are launching solutions into new markets, boosting their presence where they already operate and partnering to expand their reaches.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

JANUARY 22, 2019

These are some of the ways that retailers from Walmart to Publix – as well as Kroger , Albertson’s and ALDI – are bringing grocery shoppers through their doors or other sales channels. Almost a quarter — or 24 percent — of customers in the survey sample preferred Walmart. households at the end of its fiscal year.

Innovation 149

Innovation Ohio United States Survey 149

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. But what is that “changing face of retail” actually going to look like in a few years? Will consumers still shop at brick-and-mortar stores?

Retail 100

Retail social media Branding Online 100

PYMNTS

MAY 5, 2020

With the retail industry sliding into Mother’s Day in just a week, the return issue is bound to raise its head. Some stats around the issue show just how substantial it is for retailers. And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

PYMNTS

SEPTEMBER 9, 2020

But the challenge for retailers now is deciding what to do next, Amazon Pay Chief Marketing Officer Kelly Wenzel told Karen Webster in a recent conversation. Wenzel told Webster that what retailers need to think about is those things that actually aren’t going to change in an environment where it feels like everything is changing.

Branding 220

Branding Online Retail social media 220

PYMNTS

DECEMBER 20, 2016

Unattended retail will be a $275 billion-a-year industry in three years. To gain some insight into the unattended space, TNS surveyed consumers across the U.S., and Australia to better understand the consumer experience of interacting with unattended terminals. Here are the three data points they dug into.

Security 100

Security Retail Payments Data 100

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 1 Accenture 2019 Global Payments Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

JUNE 18, 2019

Pinterest has rebranded its third-party partner program Marketing Partners into Pinterest Partners to facilitate a greater number of shopping experiences on its platform, according to a report by Retail Dive. It’s also teaming up with PixelYourSite and Tealium to keep an eye on the measurement of conversions and sales.

social media 115

social media Study Retail Customer Experience 115

PYMNTS

AUGUST 11, 2016

The term “ Internet of Things ” has become a big buzzword in business lately, but what exactly is it and why might it shape the future of the retail industry? It also offers tons of opportunities for retailers who know how to take advantage of it. But the rapidly expanding Internet of Things (IoT) is changing that.

Retail 100

Retail Industry social media Data 100

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

APRIL 14, 2017

It’s no surprise that in-store technology is increasingly a priority among brick-and-mortar retailers as a means to boost operations, meeting consumer demand and competing with the growth of Commerce’s market share (especially Amazon). based respondents surveyed identified cost as a barrier. “In

Maine 101

Maine Survey Retail Meeting 101

NCR

AUGUST 10, 2017

This tech-driven transformation of the payments and retail sectors is set to continue, so what impact could the most cutting-edge innovations have in the years to come? Could digital wallets reinvent the customer experience? IoT and AI set to rise in prominence. million in 2016 to US$38.8 billion by 2025.

Industry 75

Industry Retail Innovation Payments 75

PYMNTS

JUNE 15, 2020

It’s the digital shift taking place among retailers who are trying to play catch up with consumers by pulling resources away from brick-and-mortar investments and stacking them against digital infrastructure and capabilities. For the best example of retail’s digital shift, look to Inditex and its key brand Zara.

Retail 154

Retail Branding Online Mobile 154

PYMNTS

NOVEMBER 9, 2016

In fact, a recent survey revealed that one of the best ways to turn holiday shoppers into repeat customers is to offer free return shipping. For many retailers, it is a missed opportunity. However, 59 percent of merchants surveyed force the buyers to ship items back themselves, and only 14 percent offer free returns.

Survey 162

Survey Retail Customer Experience Maine 162

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

APRIL 28, 2020

Sponsorships, perhaps more than any other marketing area, have been turned on their collective heads. So half of the value you’re trying to replace, or make good, you know as a marketing term, with very limited television inventory, because usually it’s close to sold out in a healthy economy.”. No PGA events. championships.

social media 141

social media Branding Examples Marketing 141

PYMNTS

APRIL 26, 2017

In a post-Amazon, increasingly online ecosystem, personalization has become a key feature for online consumer-facing companies (and for their marketing teams). Evergage , as a personalization platform provider, understands what personalization can bring to a brand’s online experience.

Survey 109

Survey Online Marketing Data 109

PYMNTS

SEPTEMBER 12, 2016

The results of the survey show a discerning customer who wants fast shipping and is willing to pay for it when it counts. But speed is not the only way for eCommerce retailers to build loyalty: Packaging aesthetics are also top of mind. Fulfillment and a coveted unboxing experience is a huge part of that.”.

Branding 100

Branding Security Survey Retail 100

PYMNTS

NOVEMBER 8, 2019

The subscription commerce market has grown by more than 100 percent each year for the past five years. While many businesses are wholly built on subscriptions, some are offshoots of existing brick-and-mortar retail chains or traditional eCommerce enterprises. How The Vitamin Shoppe Supplements Its Storefronts With Subscriptions.

Retail 109

Retail Trends Industry Customer Experience 109

FICO

NOVEMBER 16, 2022

Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. FICO Admin. Tue, 07/02/2019 - 02:45. by Andrew Manuel.

Fraud 52

Fraud Data Survey Regional 52

Accenture

SEPTEMBER 13, 2019

The global real-time payments market is projected to reach about $26 billion by 2023. ². Those we surveyed in the Accenture 2019 Global Payments Survey see instant payments fast becoming the industry standard. Getting there is complicated by a number of factors that are unique to this market. It is a hydra.

United States 151

United States Payments US Survey 151

PYMNTS

FEBRUARY 4, 2019

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. According to the latest PYMNTS mPOS Tracker , almost two thirds – or 63 percent – of retailers plan to offer this option within the next three years.

Innovation 126

Innovation Retail Mobile Massachusetts 126