CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. It also solicits feedback on how to maximize stakeholder engagement.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. While this makes the category more difficult to judge, it offers immense insight into what’s happening in the market. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

Perficient

JANUARY 5, 2021

Perficient’s AVPs represent a cross-section of the firm’s end-to-end digital consulting portfolio, and will provide leadership and strategy for areas including management consulting, cloud platform solutions and integration technologies, custom software development and mobile solutions, and optimized global delivery capabilities.

Leadership 531

Leadership Denver Charlotte Ohio 531

Perficient

OCTOBER 20, 2020

Businesses Must Shift to Automated and Intelligent Technology. For example, our client, a leading fabric and craft retailer , was experiencing issues with extending its customer experience online and needed help improving inventory visibility within its supply chain and OM system. More Information and Resources.

System 324

System How To Customer Experience Meeting 324

Perficient

SEPTEMBER 9, 2020

In the past, ecommerce was believed to be the simple act of building a commerce website for your business and seeing how your customers used it. Some may do onboarding to encourage existing customers to use a new platform, but it requires more investment and strategy than just that. Do you really know and understand your customers?

Resources 340

Resources System Marketing Strategies Strategy 340

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. We at Perficient leverage Customer Experience Mapping the most.

Data 497

Data Customer Experience Analytics Industry 497

FICO

OCTOBER 12, 2022

Risk-Aware Marketing to Personalize Telco Customer Engagement. Here's how technology from the banking space can help telcos compete with aggressively competitive sales and retention tactics. Innovators are shoring up their market share by opting for cloud-hosted platform technology more typically favoured by banks.

Marketing 96

Marketing Analytics Customer Experience Data 96

Independent Banker

FEBRUARY 28, 2023

Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Andrew Catalano, Austin Williams While most community banks aren’t yet using first-party data for marketing purposes to grow revenue and retain customers, experts say those willing to invest in the effort can reap big rewards. “To

Community Bank 129

Community Bank Community Marketing Data 129

Perficient

NOVEMBER 1, 2023

One of the leading drivers of digital transformation is application modernization and migration, but unfortunately, not everyone has the internal resources to champion these efforts on their own. The core business scenarios for this market have been identified by Forrester as cloud migration, application modernization, and data modernization.

Report 221

Report Strategy Digital Strategies Customer Experience 221

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Coming from AppDynamics , 95 percent of respondents said they have changed their digital technology priorities as a result of the pandemic. Fifty-nine percent said they have been “firefighting” with short-term fixes to technology problems.

Retail 144

Retail Customer Experience social media User Experience 144

Gonzobanker

JULY 8, 2022

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. In today’s talent market, there are plenty of job postings and headhunters seeking “experienced CIOs.” Many organizations lack the talent necessary to deploy, manage, and maintain the aforementioned technologies.

Resources 146

Resources Leadership Technology Management 146

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. As a company we have spent a tremendous amount of capital and resources, in building and developing what is going to be a platform that will power this vision. Here’s what they found. But which innovation?

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

Gonzobanker

SEPTEMBER 4, 2018

Executives are quickly finding, however, that rather than gaining valuable efficiencies from their vendor partnerships, technology options represent a huge execution risk. In fact, leaders are faced with navigating a perfect storm of suboptimal technology choices. Take Cisco , the long-reigning market share leader.

Technology 117

Technology Resources Fraud Strategy 117

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. In recent years, product selection, advisory, technology, and a commitment to help support growth have jumped up in importance.

Conference 195

Conference Retail Community Bank Technology 195

Insights on Business

JUNE 14, 2017

They rapidly leverage technology to compare options such as prices, features, and banking reputation when purchasing products and services. More than ever – millennials seek customized experiences without a corresponding increase in prices. These banks are deploying advanced technology and becoming cognitive.

Marketing 156

Marketing social media Millennials Customer Experience 156

South State Correspondent

MARCH 14, 2024

and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground.

Innovation 195

Innovation Strategy Capital Comparison 195

Perficient

JULY 27, 2020

Interests and affinities in different market segments. The behavior of new vs. returning customers. People / Process / Technology. Can current employees act as resources, or do you need to look at hiring new ones? Look for changes or anomalies in these areas: Demographic makeup, such as age and gender.

Analytics 332

Analytics Technology Strategy Taxes 332

PYMNTS

JANUARY 18, 2018

The regulatory pressures on banks is not only fierce, it’s also continually changing, forcing financial institutions (FIs) to invest vast resources to stay on top of evolving rules. But according to a new report from EY, it would be unfair to say that regulation is the only driving force behind large banks’ changing market strategies.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

AUGUST 19, 2020

According to Fordyce, when it comes to B2B payments technology and AP automation, targeting the unique needs of particular verticals is one impactful way to stand out. Offering competitive pricing is critical in today’s market, as businesses’ budgets are growing tighter.

Fintech 319

Fintech Resources Payments Industry 319

South State Correspondent

JANUARY 23, 2023

With the capital raised by Elon Musk, Microsoft, and others, this year, banks look to license the technology utilizing a paid professional version and leverage the tool through the Microsoft Office Suite to accomplish a variety of tasks more efficiently. 8) Product Design: One of ChatGPT’s strengths is to take on a customer persona.

Tools 370

Tools Examples Analysis Data 370

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

PYMNTS

JULY 15, 2019

Human resources management firm ThinkHR is strengthening its payroll footprint with a merger announced Friday (July 12). ThinkHR, meanwhile, contributes its expertise in the insurance market, the firms noted. The payroll and human resources management industry has seen several mergers and acquisitions in recent months.

Resources 100

Resources Software Training Capital 100

Perficient

AUGUST 3, 2023

Generative AI ingests data and understands guidelines incredibly well; therefore, businesses across industries are jumping to take advantage of all the possible ways the tool can help save them money and create elevated, uber-personalized customer experiences.

Industry 83

Industry Risk Management Customer Experience Fraud 83

Abrigo

DECEMBER 22, 2023

You might also like this resource, Abrigo's "2022 Loan Review Benchmark Survey Results." Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy.

Industry 221

Industry Conference Meeting Maine 221

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. When business lines must continuously collaborate with marketing, I.T.,

Leadership 158

Leadership Industry Management Resources 158

PYMNTS

NOVEMBER 16, 2020

Thankfully, these daunting hurdles are being overcome with more flexible infrastructures that make it easier to actually put [the] customer experience first.”. He added that “executing these technologies – or any innovation, for that matter – has to start with raising our expectations, starting with our next initiative.

Cards 239

Cards Payments Innovation Customer Experience 239

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

NOVEMBER 16, 2020

When he first came up with the idea for an eCommerce technology company, Co-founder and CEO Finbarr Taylor was in the process of plowing through this story of medieval Japan. Shogun the company makes the details of running an eCommerce site easy enough for its users to live and profit from despite the deep technology that powers it.

Retail 226

Retail Regional Branding Tools 226

Abrigo

MAY 5, 2022

or largely focused on the domestic banking market. We have webinars , whitepapers , and other resources to make your job easier. If you have an interesting podcast to share, please send it to marketing@abrigo.com. Banking Resources. So here’s your head start on finding some banking podcasts that might work for you.

Community 195

Community Lending Maine Resources 195

PYMNTS

OCTOBER 20, 2020

The product is a cloud-native platform that enables retailers to deliver digital commerce experiences without having to rely on expensive engineering resources. Instead, it leverages the headless concept, which allows retailers to build and scale their operations with minimal coding or other technology.

Retail 238

Retail Branding Technology Tools 238

PYMNTS

AUGUST 5, 2020

This means employing digital identification measures that can distinguish between bad actors and legitimate customers near-instantly, both to keep fraudsters from making off with their ill-gotten gains and to ensure the customer experience remains engaging for their users. Around The Digital Identity Ecosystem.

Online 278

Online Report Fraud Mobile 278

Gonzobanker

JANUARY 18, 2024

Prediction: A $100+ billion bank will acquire a smaller BaaS-focused bank in 2024 to accelerate its entry into the BaaS market and then bolster that acquisition by adding a healthy dose of technology, compliance and business development resources to the BaaS bank. The “employee experience” will be an area of focus.

Fintech 88

Fintech Customer Experience Tools Payments 88

Gonzobanker

FEBRUARY 23, 2022

In this emerging landscape, financial institutions, often community banks, frequently “rent” their charter to financial technology firms (fintechs) that serve a specific consumer group as a means to grow non-interest income. Pursuing BaaS doesn’t have to take focus away from primary customers.

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

PYMNTS

DECEMBER 28, 2018

One of the biggest shifts in banking that FinTech newcomers ushered into the market is the demand among customers for advisory services. Bank technology provider nCino has kept this challenge in mind throughout 2018. PYMNTS: Can you provide some insight into what technologies are affecting these markets? ?.

Fintech 177

Fintech Customer Experience Tools Technology 177

Bobsguide

MARCH 30, 2022

Fusion Phoenix offers community banks and credit unions an open and modern core that can easily integrate with new technology via a progressive open API architecture, enabling financial institutions to take advantage of emerging trends and opportunities.

Phoenix 60

Phoenix Community Bank Community System 60