Customer Experience Management Study UX 
Perficient
MAY 6, 2022
According to industry research, 73% of all people point to customer experience as an important factor in their purchasing decisions. Moreover, customers in the financial services industry are increasingly interested in using their go-to firm to cover more of their needs, rather than using multiple providers.
Perficient
FEBRUARY 4, 2021
It helps in other crucial areas of your organization, such as search engine optimization (SEO) and legal risk management. According to the Web AIM million accessibility evaluation study , the top five compliance errors are low color contrast, missing alternative text, empty links, missing form labels, and empty buttons.
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PYMNTS
MARCH 9, 2020
Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. According to the same study , 62 percent of top retailers believe headless commerce can improve conversions and consumer engagement.
Perficient
JANUARY 20, 2021
In a Journal of Engineering and Technology Management study, “research show[s] that the perceived usability increases when the website was originally conceived in the native language of the user. Thus, translation, even though of excellent quality, creates a cultural distance which impacts on the web users’ evaluation of the site.”.
FICO
JANUARY 11, 2022
Future-proofing your organization now involves studying behavioral science and how people engage with technology. Consider how your interactions with customers must adapt to different digital channels versus a bank branch. Small UX improvements (like real-time address lookup) can have a big impact on customer experience.
FICO
FEBRUARY 12, 2023
Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.
Perficient
MAY 21, 2021
A highlight of college was the year she spent studying abroad at the University of Edinburgh, where she took up Scottish Country Dance. Prior to Bright Paths, she earned a year’s worth of experience working in technology around software engineering projects as a Product Manager. Bright Paths Project: Plenti.
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