Abrigo

OCTOBER 20, 2020

The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. More than 500 banking professionals across the country gathered for a two-day 2020 ThinkBIG: Manage Risk. Plan for new technology and innovations.

Management 195

Management Lending Community Strategy 195

PYMNTS

MAY 11, 2018

Ultimately, innovation is oxygen for companies in almost any vertical, as competition demands new products and services, improving customer experiences in unexpected ways. Can risk sandboxes become a proving ground for a firm’s competitive edge? Some companies view risk management and compliance as roadblocks to innovation.

Compliance 125

Compliance Innovation Management Risk Management 125

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Clear introduced its reusable identity from its Sora ID acquisition and presented it at the conference for the first time to financial services companies.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

JUNE 22, 2020

There’s increased urgency on the part of financial institutions (FIs) to spend more time and money on battling fraud at the point of onboarding, especially as card-not-present transactions surge in the lingering wake of the coronavirus. A poor customer experience can cause FIs and enterprises to lose customers, of course.

Fraud 193

Fraud Cards Risk Management Customer Experience 193

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” On a macro-level, it’s about managing your channels and your customer segments.

Technology 195

Technology Customer Experience Data Training 195

PYMNTS

MAY 22, 2020

In a recent conversation with PYMNTS, Diehl noted that FinTechs are in a unique position to compete against traditional lenders, and the pandemic doesn’t take away from their ability to provide what is often a more favorable customer experience than that of a traditional lender. “On They, too, experience tough challenges.”.

Fintech 261

Fintech Lending Tools Risk Management 261

Perficient

MAY 17, 2022

And if all this wasn’t enough to keep a credit risk manager from sleeping well at night, consider this: A recent Consumer Reports study found that auto loan portfolios may be riskier than previously thought. Empathy helps lenders provide an experience where borrowers feel respected, understood, and supported.

Strategy 294

Strategy Customer Experience Study Technology 294

CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. It also solicits feedback on how to maximize stakeholder engagement.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

Abrigo

FEBRUARY 27, 2020

They are routinely experiencing processes that add costs, delay turnaround times, and can lead to inconsistency in pricing and risk management. The types of inefficiencies and delays are those that can also result in unhappy customers and staff.

Lending 243

Lending Survey Data System 243

PYMNTS

OCTOBER 24, 2018

23) it had debuted Sift Insights, billed as a reporting suite that offers a view of how fraud hits corporate top and operating lines, and impacts customer experience. In other words, historical data, cogently presented, makes all the difference. To that end, Sift Science said Tuesday (Oct.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

PYMNTS

MAY 20, 2020

As Rahul Pangam , vice president of risk strategy at PayPal’s fraud prevention company Simility , told Karen Webster in an interview, “fraudsters are fraudsters — and sometimes they get new avenues to do what they do. Unfortunately, this current environment presents some of those opportunities.”.

Fraud 208

Fraud Examples Data Tools 208

FICO

APRIL 1, 2020

Anat: One of my initial steps in my career in analytic software was to study industrial engineering and management (IE&M), specializing in enterprise information systems, at the Technion (Israel Institute of Technology). Nikhil - What attracted you to a career in analytic software? What life choices led you to FICO?

Analytics 80

Analytics Customer Experience Software Fraud 80

PYMNTS

APRIL 20, 2017

Payments and risk management solutions provider Verifi, which specializes in serving CNP merchants, just recently announced the launch of a new platform that aims to improve efficiency and cut down on unnecessary chargebacks and fraudulent claims.

Fraud 108

Fraud Risk Management Customer Experience Management 108

PYMNTS

DECEMBER 3, 2019

Lots of innovators come to market claiming they’re ready to explosively disrupt the status quo, but the number of products that actually do manage that kind of up-and-to-the-right adoption pattern are far fewer in number. A lot of progress is going to have to be made around process and risk management for the change to fully happen.

Payments 141

Payments Risk Management Industry Regulation 141

Gonzobanker

MAY 21, 2019

There are no visible managerial processes tied to customer experience and learning. I cannot obtain working documentation regarding today’s customer experience, and no single member of the executive team can speak authoritatively regarding the bank’s digital channel. Principle 3: Embrace External Trends.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Insights on Business

OCTOBER 16, 2018

The IBM team will present on a variety of topics ranging from AI to the future of payments to the current trends in financial services. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers and merchants demand real-time payment services.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

PYMNTS

JUNE 5, 2020

Open banking provides opportunities such as upgraded customer convenience and customized financial solutions that can help consumers access bank account details, send payments, manage their budgets and more. We need to manage risk appropriately, but open banking is a good thing,” Davies said.

Security 174

Security Fintech Data Fraud 174

PYMNTS

MARCH 22, 2018

In an interview with PYMNTS, Nathan Trueblood, VP of Product Management at DataTorrent , said customer expectations of retailers are changing — adding both challenge and opportunity to that data/time conundrum. Consider the fraudster who buys something but picks it up in-store, moving beyond the confines of card-not-present fraud.

Retail 100

Retail Data Fraud Risk Management 100

FICO

OCTOBER 1, 2018

Companies that are achieving outstanding results using analytics and decision management solutions from FICO are invited to submit nominations for the 2018 FICO® Decisions Awards. This year’s judges are: Sid Dash , research director at Chartis for risk management analytics. Tanya Andreasyan , editor at Banking Technology.

Analytics 40

Analytics Conference Compliance Innovation 40

Gonzobanker

DECEMBER 20, 2019

billion of assets under management. Hats off the Schools Financial’s board and management for acknowledging that even multi-billion dollar credit unions can drive value via merging with someone bigger. Its Baldrige-winning tenacity on customer experience is legendary and consistent. The Experience Award.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

SEPTEMBER 17, 2019

And for good reason, Ingo Money CEO Drew Edwards noted in a recent conversation with Karen Webster and Ingo Executive Vice President and Chief Product Officer Lisa McFarland — instant payments present a world of interesting possibilities for creating better consumer experiences across a wide range of uses.

Payments 176

Payments How To Cards Risk Management 176

PYMNTS

MARCH 11, 2016

In today’s highly competitive business environment, where a continued shift to mobility and instantaneous decisions is ever present, a move to real-time, fact-based intelligence and decision-making could create a competitive advantage for companies.

Data 100

Data Customer Experience social media Fraud 100

PYMNTS

SEPTEMBER 9, 2019

Settling the tens of thousands of claims and paying out those funds to all the consumers and businesses who need them will present a series of operational challenges over the next several weeks and even months, Ingo Money EVP and CPO Lisa McFarland told PYMNTS in a recent conversation. Overcoming the Challenges. And beyond.

Payments 171

Payments Industry Cards United States 171

FICO

JANUARY 24, 2018

Barbican’s Cyber Business Group Leader, Graeme King, explained, “Risk and IT can be disconnected in respect of to cyber insurance. There can sometimes be miscommunication between the IT function, which controls the items introducing risks, and the risk management group, which buys insurance cover to protect against these risks.

Conference 55

Conference Customer Experience Maine Exercises 55

FICO

APRIL 20, 2021

Clearly, open banking presents a very attractive proposition to a criminal. Here’s why: open banking comprises two parts, the ability to access customer information (read-only access) and to make payments (read and write access). Protecting Open Banking Transactions with Enterprise Fraud Management.

Fraud 52

Fraud Strategy Management Compliance 52

FICO

FEBRUARY 17, 2023

Consumers in India processed 48 billion digital transactions across bill payment, wealth and loan management, insurance, shopping, and entertainment as far back as 2020. Imagine attending a meeting at a hotel with valet-only parking, when a presentation runs late and you need to get to your next meeting.

South Carolina 52

South Carolina Fraud Management Payments 52

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. You are all aware we have detailed, sophisticated rules and methodologies we use to present these coveted awards – or, well, maybe we don’t. Nobody is quite sure which side this seesaw will land on.

Fintech 194

Fintech Community Regional Technology 194

Gonzobanker

MAY 8, 2020

So far, bankers have taken comfort in the soundbite that “this crisis is different” because of the strong capital levels and risk management rigor that has developed since the Great Recession. The problem today is that most banks are not applying a true product management discipline to the debit and credit business.

Lending 104

Lending Analytics Analysis Capital 104

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. Now let’s apply this same no-huddle scoring to the world of digital origination, customer analytics and front-to-back office workflow and start building a Smarter Bank. Remember that?

Idaho 172

Idaho Community Industry Strategy 172

Fintech Labs Insights

NOVEMBER 18, 2015

For weeks we’ve been sifting through applications from companies vying to present their latest at FinovateEurope on 9 & 10 of February 2016. Backbase DBP for Wealth Management uses a beautiful customer experience that runs on any device. To watch all 70+ companies demo live, be sure to register soon.

Company 12

Company Comparison Customer Experience Management 12

FICO

MAY 3, 2023

Jonathan Williams from the UK Payment Systems Regulator will be giving an overview of the UK's experience, how it is tackling financial crime and achieving true innovation, and what emerging and potential markets can take away from the UK’s experience. Fortunately managing APP fraud is an area of expertise for FICO.

Fraud 52

Fraud Strategy Analytics South Carolina 52

Gonzobanker

AUGUST 17, 2016

Anyone running a BI team knows that managing technology is easier than setting specific priorities across the enterprise. So, from my experience, here’s the four-point plan for business intelligence leadership. Build a common single view of a customer’s relationship so communications across the bank are made in one voice.

Leadership 60

Leadership Tools Big Data Risk Management 60

FICO

FEBRUARY 18, 2021

Banks in some markets have seen new opportunities present themselves because of the pandemic, in particular the acceleration of new digital processes and technologies. Here are our five recommendations for credit risk managers. Consider all your customer risk segments.

Policies 59

Policies Analysis Risk Management Data 59

PYMNTS

FEBRUARY 1, 2018

Management said on the call that FX neutral B2C GMV was up 6 percent year over year, and FX neutral C2C GMV was up 7 percent year on year. Classifieds revenue was up 13 percent on FX neutral results to $244 million, according to management’s presentation. VP Yvette Bohanan will lead the payments risk management team.

Payments 104

Payments Conference Management Operations 104

PYMNTS

APRIL 27, 2016

Five years later, we’re now a card-not-present eCommerce [company]. Of course, adopting new technology also means taking on a whole new set of risks. Using the expertise he acquired during his time at Citibank, Ziolkowski searched for solutions that reflected his top payment risk “philosophy.”.

Training 100

Training Fraud Security Tools 100

FICO

JULY 13, 2020

But for criminals, working individually or in fraud rings, these vehicles (or any vehicle, for that matter), present an attractive opportunity: finance the vehicle, sell it illicitly, and pocket the cash. If different groups have their own fraud management, it’s impossible for the auto lender to have an overall picture.

Fraud 52

Fraud Analysis United States Risk Management 52

FICO

JANUARY 19, 2023

Here are my three predictions for risk management and customer treatment in 2023. It’s a trend that’s being driven by the relentless focus on customer experience thanks to the agile fintechs and disruptors operating across numerous markets. Doug is a banking veteran with over 20 years of experience.

Lending 52

Lending Strategy Analytics Data 52