Bank Innovation

APRIL 29, 2020

Great Southern Bank is using lending technology from the cloud banking vendor nCino to increase efficiency for commercial and retail loan officers. “We

Lending 259

Lending Retail System Operations 259

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. And what they want and expect are what’s going to drive so much of retail and payments in the coming years and decades. Shift Intensity.

Retail 137

Retail Millennials New York City social media 137

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . This can include offering lending services or creating embedded bank accounts for other businesses or consumers.

blockchain 275

blockchain Software Customer Experience Strategy 275

Perficient

DECEMBER 1, 2022

Salesforce’s Financial Services Cloud, which is built on the Salesforce CRM platform, is intuitive and customizable, making it the go-to tool for anyone in retail banking, commercial banking, corporate and investment banking, mortgage and lending, insurance, and wealth and asset management.

Taxes 294

Taxes Customer Experience Marketing Compliance 294

PYMNTS

JANUARY 11, 2021

Our platform has demonstrated the ability to drive impressive sales growth with a best-in-class customer experience,” Andrew Rostami, president of Citizens Pay, said in a press release. This capability was first introduced in a collaboration between Citizens and Xbox All Access at retailers like Target, Best Buy and others.

Rhode Island 190

Rhode Island Groups National Retail 190

Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 120

Customer Experience Community Knowledge Base Tools 120

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

DECEMBER 28, 2020

"cxLoyalty will continue to strengthen and expand the value of relationships for its clients and their customers through its leading technology, rewards content in relevant categories including travel, gift cards and merchandise, and world-class personalized customer experience," Siegel said in the statement.

Connecticut 282

Connecticut Groups Customer Experience Cards 282

PYMNTS

SEPTEMBER 5, 2018

That opportunity arose for customers last year, when the retailer opened the doors to a new eatery in its Fifth Avenue store called the Blue Box Café. The concept resonated well with customers: “People who arrived even an hour before the 10 a.m. As part of that mission, he wants to dedicate more space to serve VIP customers.

Retail 102

Retail New York City New York Maine 102

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

BankInovation

JANUARY 11, 2023

FinWise Bank chose core banking provider Finastra in December to help update its infrastructure and enhance customer experience.

Phoenix 52

Phoenix Utah Customer Experience Lending 52

Bank Innovation

MARCH 6, 2020

In this episode, editors discuss the following news developments: How embedded finance can expand into new areas; How banks are taking inspiration from startups in developing customer experience; and How nonbank lenders are tailoring their offerings for […].

Innovation 273

Innovation Customer Experience Video Management 273

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Technology sets up future lending success. Independent Banker Survey. Optimize Technology.

Lending 221

Lending Technology Survey Examples 221

PYMNTS

SEPTEMBER 5, 2019

Call centers need to ensure that they provide a robust customer experience via multiple channels, but that need can make the authentication process tricky in terms of satisfying consumers who want speed. In alternative finance news, companies are building better payday lending products.

Innovation 108

Innovation United States Customer Experience Fraud 108

Bank Innovation

SEPTEMBER 24, 2019

For Aura, an online lending platform for low-income families, reaching underbanked borrowers means going beyond the bank setting and working with retailers to reach customers who may be overlooked by traditional lenders.

San Francisco 150

San Francisco Marketing Lending Branding 150

American Banker

NOVEMBER 8, 2016

Making customer experience consistently good is a priority, but it's not enough. Great experiences in the future will be tailored to individual needs and preferences.

Customer Experience 49

Customer Experience Branch Strategies Strategy Data 49

Banking 2020

APRIL 28, 2015

Tech savvy banking customers are not only comparing their digital experience with that of other banks, but also with their digital experiences in the non-banking world, like retail or telecom. This digital experience is vital, as it determines whether they should stay or move to different banks for better service.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

South State Correspondent

MAY 1, 2024

NuBank, out of Brazil and one of the hottest banks in the world in terms of new customer growth (Our previous playbook HERE ), introduced 23 new products last year. NuBank has generated unprecedented customer growth on the back of their marketing, customer experience and new product design strategy.

Innovation 195

Innovation social media Branding Marketing 195

Abrigo

FEBRUARY 13, 2020

This strategy has paid off, propelling customer satisfaction by creating highly personalized advice that meets their needs, according to J.D. Power’s 2020 Customer Satisfaction Survey. Create a more personalized customer experience and manage your relationships more efficiently. Customize banking relationships at scale.

Community 273

Community Lending Management Innovation 273

Accenture

OCTOBER 14, 2019

Guest blogger Markus Naumer examines how digital payments technology is enhancing credit lending and showing promise in addressing consumer credit-aversion challenges. Digital credit for consumers is an underpenetrated and underestimated opportunity for banks and retailers alike.

Payments 150

Payments Lending Examples Innovation 150

Gonzobanker

MARCH 13, 2018

As many community banks focus on growing their commercial lending businesses, many are embarking on transformation initiatives to improve their capabilities and competitiveness. The Importance of the User Experience. Consumerizing the commercial customer experience—i.e.,

Lending 60

Lending Technology User Experience Data 60

Perficient

JANUARY 24, 2023

In our next blog in this series, we will discuss embedded payments and embedded lending. If you would like Perficient’s strategists to help you and your firm on your embedded banking journey, reach out to us here.

Branding 472

Branding Cards Strategy US 472

PYMNTS

MARCH 8, 2019

Customers may be comfortable browsing the internet or making financial transactions on their smartphones, but, due to growing concerns over data safety, they’re not necessarily comfortable sharing their phone numbers or bank credentials. It’s there that third parties and startups may have a leg up over incumbents. “As

Lending 135

Lending Data Security Regulation 135

Perficient

FEBRUARY 17, 2023

Embedded Lending Remember in the first blog in this series, I recalled that back in the 1970s, you could sign a receipt at the corner grocery store agreeing you’d pay the rest of your balance on payday if you didn’t have enough to cover your entire bill before then? from a bank.

San Francisco 275

San Francisco Cards Online Payments 275

Bank Innovation

MARCH 6, 2020

In this episode, editors discuss the following news developments: How embedded finance can expand into new areas; How banks are taking inspiration from startups in developing customer experience; and How nonbank lenders are tailoring their offerings for […].

Innovation 195

Innovation Customer Experience Video Management 195

PYMNTS

JANUARY 28, 2020

Praxia had ambitious plans for expansion, with a network of retail stores and business centers in the works. It wanted to grow its lending to small and medium-sized businesses (SMBs) as well as offer a slew of digital services and products for its customers. billion) by the year 2022. “In

Lending 141

Lending Customer Experience Software Payments 141

BankInovation

JULY 14, 2020

The Australian point-of-sale lending company, which launched online in the U.S. The Afterpay card — and what we’re bringing to the market — is a virtual, contactless Visa card that is stored either in customers’ Apple […]. Afterpay is heading into brick-and-mortar stores in the United States.

United States 64

United States US Retail Apple 64

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. Another example of using predictive AI is small business lending software that incorporates AI-driven lending intelligence.

Examples 221

Examples Fraud Resources Risk Management 221

Bank Innovation

JANUARY 31, 2020

This week, the Consumer Financial Protection Bureau filed suit against Citizens Bank, alleging violations of the Truth in Lending Act (TILA), including implementing Regulation Z and the Credit Card Accountability Responsibility and Disclosure Act.

Cards 259

Cards Lending Regulation Management 259

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. P2P lending), and new payment schemes. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. This is the essence of an omnichannel experience.

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Conference Retail Community Community Bank 100

PYMNTS

MARCH 10, 2020

What instant lending innovation have shoppers fallen in love with? Consumers love the delayed payment options and so do retailers, but the BNPL players themselves are loving their business model, too. Yes, we are converting customers that we may naturally not have, because now we provide a new piece of the customer experience to them.

Case Study 135

Case Study Retail Millennials Branding 135

BankInovation

JULY 17, 2020

based banking software company Bankjoy has grown its customer base by 50% since the start of the pandemic. Point-of-sale lending, meanwhile, is continuing its rapid growth trajectory. Credit unions are rejecting some of the big core providers and instead choosing startups to overhaul their technology. Royal Oak, Mich.-based

Lending 64

Lending Software Technology Company 64

BankInovation

APRIL 20, 2023

Truist Financial is enhancing customer experiences and attracted new customers through its upgraded digital lending and onboarding efficiencies during the first quarter of 2023. The $574 billion bank’s noninterest expenses increased slightly by 0.5% year over year to $3.6

Customer Experience 52

Customer Experience Lending Technology Retail 52

FICO

NOVEMBER 30, 2022

Profitability and Customer Financial Health in Retail Banking. Here’s how to strike a balance that delivers long-term benefits for customers' financial health. In my recent Forbes article , I explored a vision for the future of retail banking where the customer’s complete financial wellness is at the center of decision making.

Retail 52

Retail Data Analytics Fraud 52

Abrigo

OCTOBER 20, 2020

Of course, COVID-19 has greatly impacted CRE over the last six months, with lodging, retail, and office spaces suffering a significant blow amid stay-at-home orders and other social distancing measures. There is a demand coming from our customer base to make things easier, less cumbersome, and faster. CRE Lending. SBA Lending.

Management 195

Management Lending Community Strategy 195

Bank Innovation

FEBRUARY 19, 2020

LendingClub, the publicly traded digital-lending marketplace, announced Tuesday that it is acquiring Boston-based Radius Bank, which has $1.4 billion in assets and is partnered with several fintech companies. LendingClub will pay $185 million for the acquisition, which the company expects to pay for itself in less than two years.

Boston 284

Boston Lending Fintech Company 284

PYMNTS

JUNE 3, 2016

Alongside any story on retail in China comes a prefunctory statement on the rising spending power of the country’s nascent middle class. Zhou Jing, CEO of Dumiao, explained how POWERED BY DUMIAO could open the point of sale to a wide array of payment options and an equally large number of ways for retailers to close a sale.

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Lending Retail Customer Experience Resources 100