Insights on Business

DECEMBER 7, 2018

At Money20/20 in Las Vegas last month, IBM’s first Chief Digital Officer Bob Lord sat down with McKinsey’s Dan Stephens for a fireside chat on emerging technologies that can enable differentiated, magical experiences in the financial services industry. The right talent will transform your business.

Customer Experience 93

Customer Experience Las Vegas Innovation Leadership 93

Gonzobanker

JULY 8, 2022

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.

Resources 146

Resources Leadership Technology Management 146

Perficient

DECEMBER 8, 2020

So much so that 60% of financial services companies are implementing a personalization strategy, 70% expect to increase personalization budgets, over 70% will invest in personalization technology, and 70% are getting a positive ROI. Challenges Require an Overhaul of Systems, Processes, and Leadership.

Analytics 309

Analytics Leadership social media Data 309

Perficient

FEBRUARY 12, 2021

My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. This blog explores how leadership can help kick off their commitment from the new hire’s onboarding stages. Employees are savvy with technology. Helping bridge the transition is the onboarding process.

Conference 340

Conference Video Branding Meeting 340

PYMNTS

JANUARY 30, 2020

Farfetch, a luxury technology platform, has raised $250 million from Tencent and Dragoneer through the sale of convertible senior notes, according to a release. Tencent is a global technology company based in Shenzhen, China, and Dragoneer is an investment firm based in San Francisco.

San Francisco 228

San Francisco Leadership Technology Branding 228

PYMNTS

NOVEMBER 12, 2020

Also participating in the round were Anthos Capital, Global Brain, Clocktower Technology Ventures, Moneta VC, Mitsui Fudosan and Firestartr. “We The London-headquartered startup is striving to help startups and other firms “prototype, launch and scale financial products within their own customer experience.”.

US 220

US Capital Leadership Customer Experience 220

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Perficient

MAY 28, 2020

With the easy to use interface and unique layer cake design, implementation could be done in a few different ways, so it was fun to discuss how and why each way was best.” — Lindsay Denton , Project Manager, Healthcare. Within the Pega team there is ample room for professional growth, learning experience, and advancement.

Leadership 467

Leadership Groups DC Management 467

Perficient

SEPTEMBER 9, 2020

Although your business has fulfilled that personal engagement with the consumer and your internal teams have insight into the quoting process, where does that leave the customer? It is our experience that getting the voice of the customer information is a critical area to invest in and best served by working with a partner.

Resources 340

Resources System Marketing Strategies Strategy 340

Gonzobanker

APRIL 25, 2024

DoRight, Calvin’s son and present-day CEO, realized that the bank’s growth across counties, states and lines of business had made managing relationships much more involved than the ol’ nod to a customer on Main Street in the morning, an approach that had always worked well for his father. Thomas proclaimed. Or so they thought.

System 148

System Training Community Bank Management 148

PYMNTS

JUNE 15, 2018

eBay has announced that Steve Fisher, eBay’s chief technology officer, will take on the new role of Senior Vice President of Payments and relinquish his role as CTO. The personnel shift is the result of the company’s announcement earlier this year that it will begin managing payments on the Marketplace platform.

Leadership 101

Leadership Payments Customer Experience Innovation 101

Perficient

MARCH 8, 2023

Fortunately, most societies today don’t legally bar women from partaking in these tasks, but the ancient history of shutting doors on women seeking greater financial control has left an undeniable gender gap in the world of financial services and a lingering, detrimental attitude that money management is a man’s job. households.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. It’s been a year of rapid change.

Innovation 172

Innovation Tools Leadership Customer Experience 172

PYMNTS

OCTOBER 20, 2020

Instead, it leverages the headless concept, which allows retailers to build and scale their operations with minimal coding or other technology. Fabric works as a standalone platform or as a SaaS-based supplement to current technology. Masud also held leadership roles at Groupon and eBay. I'm not a technology company.

Retail 238

Retail Branding Technology Tools 238

PYMNTS

SEPTEMBER 20, 2018

With nearly 5,000 customers, Marketo combines planning, engagement and measurement capabilities into an integrated B2B marketing platform. The acquisition of Marketo widens Adobe’s lead in customer experience across B2C and B2B, and puts Adobe Experience Cloud at the heart of all marketing.”. billion.

CA 143

CA Customer Experience Leadership Software 143

Banking 2020

APRIL 28, 2015

Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control. Suman Kumar Chandra is the Director of Delivery at Virtusa.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Insights on Business

NOVEMBER 16, 2016

Most people who know the name Branch Rickey know him as the president and general manager of the Brooklyn Dodgers who played a key role in helping Jackie Robinson break the Major League Baseball color barrier in 1947. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

PYMNTS

JUNE 5, 2017

Mike Robinson also rose through the ranks at Macy’s and was just named the executive VP of product management and customer experience. In this new role, Robinson will focus on the company’s entire product management portfolio, digital user experiences and omnichannel operations. ”

Customer Experience 100

Customer Experience User Experience Leadership Retail 100

FICO

MARCH 28, 2023

I founded a FICO Women Leaders initiative that uses networking and the power of community to help women succeed as leaders in a highly complex technology firm. FICO has customers worldwide, and I am intent on increasing opportunities for women in technology and financial services. Join us there!

Leadership 52

Leadership Software Community Florida 52

Abrigo

FEBRUARY 23, 2022

Another option is to make small business lending more efficient and borrower-friendly so that the financial institution can win, process, and manage more loans without big increases in staffing or other expenses. That leaves two options: purchasing custom software or modifying one-size-fits-all software to fit their circumstances.

How To 195

How To Lending Software Survey 195

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Using Data to Acquire, Engage, and Retain Banking Customers,” and “Customer Identity: Balancing Security and Seamless Banking Experiences.”

Community 195

Community Lending Maine Resources 195

PYMNTS

OCTOBER 3, 2018

As the co-founder of NFC, NXP continues to play a pivotal role in expanding the NFC ecosystem through our legacy of technology leadership,” said Alexander Rensink, business segment manager smart products at NXP , in the press release.

User Experience 135

User Experience Security Fraud Leadership 135

Perficient

MAY 21, 2021

Technology Stack: Python, Flask, HTML, CSS, SQLAlchemy, Jinja2, PostgreSQL | APIs Used: Cloudinary Media Optimizer. Technology Stack: Flask, SQLAlchemy, Bootstrap, ForeignKeys, Jinja | APIs Used: Used data from “California regulations of possibly harmful products”, which was a CSV file. Bright Paths Project: Plenti.

Milwaukee 348

Milwaukee Software Course Detroit 348

Cisco

MARCH 26, 2021

Financial institutions are working diligently to capture the opportunity to deliver a better customer experience with greater convenience and operational efficiency. Customer experience and operational efficiency have quickly become how retailers differentiate themselves in a crowded market. The future of retail is here.

Customer Experience 71

Customer Experience Retail Operations Security 71

Insights on Business

APRIL 2, 2019

The future of payments will increasingly be shaped by fintechs who are quick to respond to market needs with new payment services that offer exceptional value and customer experience. Through a common interface banks can leverage value-added services such as AML, KYC, liquidity management and fraud prevention.

Payments 125

Payments New York City Fraud New York 125

Gonzobanker

DECEMBER 19, 2022

There’s nothing more Gonzo than a CEO who simply bleeds the soul of front-line relationship managers, and Brager could write a bestselling book on this topic. It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. What an amazing leadership story.

Community 216

Community Fintech Industry Innovation 216

PYMNTS

JULY 23, 2018

PayU , the online payment company owned by Naspers , announced Monday (July 23) the acquisition of payments technology platform ZOOZ. The platform will include fraud management and real-time reporting. billion new customers via the PayU Hub platform, which was designed by ZOOZ.

Leadership 101

Leadership Customer Experience Analytics Payments 101

FICO

NOVEMBER 2, 2022

Many prevailing industry operating models are one to two generations behind the current available telco cloud-based technology. As a result, they’re contributing to driving up costs, slowing down innovation and frustrating customers. Delivering Analytically Differentiated Customer Experience and Personalization.

Analytics 52

Analytics Customer Experience Data Indiana 52

Abrigo

AUGUST 26, 2016

Does senior leadership do a good job of communicating its top priorities? Sageworks Senior Risk Management Consultant Rob Ashbaugh said many financial institutions are focusing on portfolio growth in order to offset the profit-pinching effects of low interest rates and thin margins.

Survey 150

Survey Risk Management Leadership Strategy 150

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation.

Strategy 77

Strategy Cyber Security Survey Security 77

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver? Breaking the 5 Blockers.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. The specifics are unclear, but bankers recognized that this will be an absolute game-changing technology in future years, and delivery will change in ways we can’t even conjure yet.

Fintech 195

Fintech Community Regional Technology 195

ForwardBanker

DECEMBER 30, 2019

Elevating the function of treasury management helps strengthen its contributions As our leadership interviews have shown, treasury management stands at a crossroad. Historically, the department operated as an administrative, customer service and back office function.

Leadership 36

Leadership Management Fintech Operations 36

Insights on Business

OCTOBER 3, 2018

These technologies bring capabilities that speed risk modeling, automate fraud detection, ensure regulatory compliance, enable distributed trust, and protect sensitive financial information. IBM is also developing an open automotive transaction platform for mobility services based on blockchain technology. Advancing financial services.

Industry 155

Industry Innovation blockchain Compliance 155

Gonzobanker

AUGUST 17, 2016

For banking, top business drivers have included customer engagement and innovation, but also just plain old know-your-customer regulatory and compliance expectations. With an increasing industry focus on finding opportunities for revenue growth, BI comes up all the time in conversations of both strategy and technology.

Leadership 60

Leadership Tools Big Data Risk Management 60

Perficient

OCTOBER 29, 2020

Anyone Quibi cared to have as a customer already owned a smartphone. Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. It’s unfair to fault Quibi’s leadership for failing to anticipate a global pandemic. Score one for Quibi.)

US 294

US social media User Experience Digital Strategies 294

Insights on Business

SEPTEMBER 21, 2018

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

Conference 115

Conference Customer Experience Industry Trends 115