PYMNTS

SEPTEMBER 5, 2019

The latest Call Center Commerce Tracker looks at how call centers are using artificial intelligence (AI) and biometrics to keep customers satisfied and safe, as well as new voice and visual trends. Three-fourths (76 percent) of call center leaders felt confident that they could prevent ATOs without diminishing the customer experience.

Tools 149

Tools Knowledge Base Google Technology 149

PYMNTS

SEPTEMBER 5, 2019

Call centers are reevaluating how customers are authenticated across all channels, including websites, mobile apps, chatbots and traditional telephone calls. Many customers still like the convenience of KBA tools, however, which is why Lindsay Sacknoff, head of U.S. Why AI, MFA Are Necessary Within Call Centers .

social media 116

social media Fraud Tools Knowledge Base 116

NCR

DECEMBER 20, 2017

User authentication has been a chief security concern for financial institutions (FIs) for many years, and is arguably more pressing today than it has ever been before. As the Javelin research suggested, one technology that holds a lot of potential is biometric authentication. ” So what is the future of authentication? .”

Security 77

Security Knowledge Base blockchain Analysis 77

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. A large number of banks and online sites still rely on knowledge-based authentication. We also keep a close eye on emerging cyber threats and data breaches. Guess what?

Innovation 140

Innovation Knowledge Base Online Mobile 140

Fintech Labs Insights

DECEMBER 5, 2016

So do we have a security problem or a convenience problem?” ” “As a security professional I’ve always been told you can be secure or you can be convenient but you can’t be both,” White said. You can be secure and your customers will be happy.” “Now you can be both.

Security 12

Security Mobile Technology Virginia 12

FICO

JULY 15, 2020

How digital transformation helps: A term you will hear frequently in discussions about digital transformation is “ customer centricity.” Customer centricity refers to the reengineering of people, processes, and technology, encircling the customer at the center. It’s the thought that counts. by Bill Waid.

How To 52

How To Study Analytics Knowledge Base 52

William Mills

MAY 11, 2016

To get the customer, they offer a rewards program which is 1% rewards. Demo: Sezzle app with knowledge based authentication to link bank accounts. Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. Robert Armiak (CEO).

Video 40

Video Mobile social media Analytics 40

Fintech Labs Insights

SEPTEMBER 29, 2016

Here’s what CEO Stuut had to say about his company, its current initiatives, and what we can expect from the Palo Alto-based security specialist in the months and years to come. Finovate: Where will ID scanning and technologies like FaceMatch make the biggest impact in terms of replacing passwords and security codes?

Security 12

Security Mobile Industry Knowledge Base 12