South State Correspondent

AUGUST 10, 2023

When banks talk about a “sidecar,” they speak about a modern, lightweight, real-time core system alongside a traditional core. In this article, we argue why banks should consider a modern core system in the form of a sidecar as part of their long-term strategy. This information is then pushed out to each ancillary system.

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PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

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Customer Experience Data Technology Examples 170

Perficient

MARCH 17, 2021

This is the fifth in a series of blog posts sharing the results of our study on the business value of experience design. In this post, we explore the value of innovation: Bringing diverse and fresh ideas and perspectives to help the organization think differently, differentiate and future-proof its investments.

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Innovation Exercises Tools Study 340

PYMNTS

JULY 1, 2019

Modern customers are much more likely to grow frustrated by lengthy processes and switch to other banks, after all. As such, FIs must seek more innovative authentication procedures that take less time and draw less ire than weak password and PIN systems. Bad actors are already turning to new methods to circumvent these measures.

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Customer Experience Tools Fraud Security 187

Bobsguide

JUNE 3, 2022

Ground-breaking WWS ATM Acquiring Software Wins ATMIA Peter Kulik Innovation Award. The annual Peter Kulik Innovation Award celebrates innovations in the global ATM industry. ” The post AURIGA HONOURED WITH PRESTIGIOUS GLOBAL ATM INNOVATION AWARD appeared first on Bobsguide.

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Bobsguide

JUNE 3, 2022

Auriga was recently honoured with the prestigious Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry. Q: How do you feel about your Peter Kulik Innovation Award win? Q: Finally, do you have any thoughts on upcoming ATM innovations and trends?

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Innovation ATM Software Policies 147

PYMNTS

MARCH 17, 2020

To stay competitive, especially with digital startups unencumbered by legacy systems, traditional financial institutions (FIs) need to deliver seamless customer services to individual consumers and enterprise customers alike. You don’t want to break your back-end systems,” Caldeira told PYMNTS.

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Perficient

FEBRUARY 29, 2024

Driven by technological advancements, regulatory changes, and shifting consumer preferences, the banking industry must evolve and respond accordingly. Going forward, banks should: Implement AI-driven systems to streamline credit decision processes, reducing decision times, and enabling faster responses to loan applications.

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PYMNTS

JULY 12, 2019

And, in retail, sellers of health and beauty products are very prepared to embrace innovation in comparison to healthcare service providers. percent: Portion of consumer services firms that consider innovation crucial to their survival. $35 In recurring payments, subscription commerce is having a “fear of commitment” moment.

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Customer Experience Data Comparison Innovation 190

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. How are your systems set up to provide customers with seamless experiences?

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Trends Customer Experience Case Study Data 275

PYMNTS

FEBRUARY 18, 2020

There’s not much argument against self-checkout systems as a means of improving the customer experience, but at least a temporary blowback to the technology has begun. Opposition from the workforce that could be displaced by the technology is growing louder, even as consumers appear to be embracing self-checkout.

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Technology Customer Experience blockchain Data 160

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Digital fraud’s scope is hard to overstate, yet banks are deploying emerging technologies to minimize its impact.

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Security Innovation Fraud Study 213

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Like any emerging technology, most institutions are in a “test and learn” phase.

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Customer Experience Branding Boston Innovation 100

PYMNTS

JULY 11, 2019

Innovation takes many flavors and paths, and that’s especially true when it comes to merchants who sell retail products and companies that sell retail services. Service merchants are very much focused on their profession and giving great customer service — that’s difficult to do online.”. Innovation Role. Beyond that, 84.7

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Innovation Retail System Course 147

PYMNTS

JANUARY 22, 2020

Three words are driving dramatic technological changes in the fast food space: quality, convenience and speed. QSR customers expect quality food and their preferred payment methods, and they want those things immediately. A report found that 29 percent of restaurant operators think they are lagging in adopting technology.

Technology 146

Technology Operations System Cards 146

Perficient

SEPTEMBER 10, 2020

At the same time, digital has never before offered the ability to address customer needs to the extent possible today. But becoming digital is not just about adopting the latest technology. That means having the humility to recognize gaps in your understanding of customers’ needs (especially since those needs are changing rapidly).

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Digital Strategies Strategy Customer Experience Leadership 405

PYMNTS

FEBRUARY 6, 2020

With digital innovation in delivery and click-and-collect in its quick-service restaurants (QSRs), Yum! Brands reported that worldwide system sales excluding foreign currency translation increased 10 percent, with Taco Bell at 13 percent, KFC at 11 percent and Pizza Hut at 7 percent. Pizza Hut U.S., Pizza Hut U.S.

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Branding Innovation Customer Experience System 142

PYMNTS

OCTOBER 22, 2020

A major provider of financial technology to banks, Mitek Systems said its digital identity verification software will now incorporate near-field communication (NFC) technology as well. Mitek, a top developer of digital identity verification and mobile check deposit technology, announced on Thursday (Oct.

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Technology Comparison Security Customer Experience 134

PYMNTS

DECEMBER 19, 2018

While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to technology and innovation. However, a look at recent data found that many QSRs are not exactly quick to implement customers’ preferred innovations.

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Innovation Management America Customer Experience 123

Perficient

AUGUST 26, 2020

While these salesmen cannot physically be in the space to make sales, adding technology such as Augmented Reality (AR) still gives customers the ability to experience a product and use the salesman as a resource to ask questions and further the buying process. Integrating the Right Technology.

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How To Customer Experience Online Analytics 420

Perficient

JUNE 3, 2020

I love cross-pollination among technology alliances. It’s no wonder an increasing number of companies are automating and orchestrating IT systems and processes and delivering applications from cloud environments. I love when complementary partners pair up to deliver something creative and innovative for businesses.

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Customer Experience Technology Innovation System 443

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

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Innovation Study Technology Millennials 155

Abrigo

SEPTEMBER 9, 2019

The same is true of financial institutions when they consider technology investments to transform their lending and credit operations. Many banks and credit unions are operating with legacy systems – whether legacy IT or legacy processes. Their systems have been tweaked and patched over the years.

Technology 150

Technology Lending Software Customer Experience 150

South State Correspondent

MARCH 14, 2024

and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground.

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Innovation Strategy Capital Comparison 195

PYMNTS

JUNE 30, 2017

This week, Zebra Technologies launched its new MP7000 multi-plane 1D/2D imager scanner for merchants to help speed checkout processes. With this new offering, the company has integrated an intelligent illumination system that helps reduce used power and fewer parts to help enhance the consumer experience.

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Technology Software Retail Customer Experience 116

PYMNTS

NOVEMBER 6, 2019

The company’s physical stores are seen as a competitive advantage, as winning is defined by owning the customer relationship through the entire seamless ecosystem. Grocery Innovation . Kroger’s analyst day comes during a year full of partnership and technology news for the grocer. and Walgreens Boots Alliance.

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Innovation Customer Experience Tennessee Retail 109

PYMNTS

FEBRUARY 1, 2019

But as Jeremy Balkin, head of innovation for Swiss bank HSBC , recently told PYMNTS, even AI and ML need assistance sometimes — from humans. . The effectiveness of the technology is limited if you can’t act upon the actionable insights that the technology articulates for you.” . Balkin said.

System 123

System Digital Banking Fraud Customer Experience 123

Perficient

JULY 19, 2023

In today’s rapidly evolving technological landscape, artificial intelligence (AI) has emerged as a game-changer for various industries. By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions.

Regional 221

Regional Customer Experience Strategy Policies 221

Perficient

FEBRUARY 2, 2023

Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible. A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder.

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Industry Trends social media Payments 471

PYMNTS

JANUARY 21, 2020

Quick-service restaurants (QSRs) are intensely competitive and have very little margin for error, causing many to employ technologies such as mobile apps and self-service kiosks. Diners want such innovations, too, and are turning so sharply to mobile food orders that the global food delivery mobile app market could rise to $16.6

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Technology Massachusetts Mobile Boston 130

Perficient

FEBRUARY 11, 2021

Artificial intelligence (AI) has quickly become one of the industry’s biggest buzzwords, and many businesses are looking to utilize this technology to provide enhanced digital experiences. It continues to be adopted across various industry and technology verticals – including product information management (PIM).

Software 508

Software System Management Analytics 508

Perficient

JANUARY 5, 2021

Perficient’s AVPs represent a cross-section of the firm’s end-to-end digital consulting portfolio, and will provide leadership and strategy for areas including management consulting, cloud platform solutions and integration technologies, custom software development and mobile solutions, and optimized global delivery capabilities.

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Leadership Denver Charlotte Ohio 531

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The company integrates with a restaurant’s current ordering system, as well its loyalty program , on the backend.

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Technology Maine Study Google 121

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

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User Experience Innovation Branding Customer Experience 427

PYMNTS

MAY 29, 2019

According to the Making Instant Pay Global Playbook , public utility companies are innovating their payment methods to include online and mobile options to meet consumer demand and stay competitive. The energy company eventually partnered with Western Union to offer a smartphone payment system. Today, we have to rethink that.”.

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Innovation Mobile Company Payments 145

Perficient

JANUARY 12, 2021

Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience. The top banks have the funds, technology, and development teams to make this happen. Small Business Innovation. Now more than ever, customers are in the driver seats of their financial interactions.

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Trends Fintech Customer Experience Innovation 332

PYMNTS

OCTOBER 8, 2020

Mobile ordering services, advanced drive-thrus and customer safety and security are the top customer priorities for restaurants amid the pandemic. The following Deep Dive explores how restaurants are using the latest dining and ordering technology to satisfy these requirements. Mobile Ordering.

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Innovation Fraud Mobile Security 141