Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150

Chris Skinner

JULY 19, 2017

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. Customers who have enabled the Capital One skill can ask Alexa about their spending for the past six months–by day, month, or a specific date range–through questions posed in natural language.

Innovation 298

Innovation Capital Conference Customer Experience 298

CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. It also solicits feedback on how to maximize stakeholder engagement.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

Perficient

MARCH 23, 2021

I am looking forward to hearing from Oracle over the next couple of days at Oracle Health Sciences Connect about the roadmap for Clinical One and Safety One, in addition to customer experiences so far. In particular, it will be interesting to hear more about the ways that new technology is expediting study start-up and build processes.

Customer Experience 309

Customer Experience Analytics Study Meeting 309

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? Digital Discussion Presenters: Joe DeCosmo. Chief Analytics Officer, Enova International.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. He added that “our customers buy our product because we offer advantages over the technologies mentioned here.

Innovation 192

Innovation Retail Metro Case Study 192

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. We at Perficient leverage Customer Experience Mapping the most. Best Practices.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

OCTOBER 11, 2018

Consumers expect fast, efficient service that barely requires them to look up from their smartphones, and the modern QSR needs to innovate accordingly. Winning over that crowd can mean working with third-party services, changing loyalty models and making sure the digital experience is just as quick and easy as it is in a physical store.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The service is currently live with a few customers, as Bensen conducts proof of concepts with other customers.

Technology 121

Technology Maine Study Google 121

Cisco

AUGUST 11, 2020

For IT organizations, there’s no rest as normalizing new work environments and enabling a return to the workplace present new challenges which IT is uniquely qualified to address. Not surprisingly, technology solutions that enable business continuity in this environment are in high demand.

Innovation 119

Innovation Customer Experience Survey Meeting 119

FICO

MAY 27, 2021

Decision platforms are completely inserted into this reality, optimizing operations, facilitating adaptation to adverse scenarios and elevating the technological capabilities of companies. Indirectly, Covid-19 accelerated the digital transformation of companies by causing an unprecedented, and near immediate, change in consumer behavior.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

PYMNTS

JUNE 20, 2019

LISNR sells pay-by-sound technology that requires no point-of-sale (POS) upgrades, which can help merchants better replicate seamless eCommerce experiences inside brick-and-mortar stores. No special features need to be present or enabled — unlike near-field communication (NFC), which only functions on certain phones.

Payments 203

Payments Retail Innovation Technology 203

South State Correspondent

OCTOBER 26, 2023

Clear introduced its reusable identity from its Sora ID acquisition and presented it at the conference for the first time to financial services companies. The near-frictionless Know Your Customer (KYC) solution merits a look from banks. However, of course, it was generative AI that remained at the peak of the hype cycle.

Conference 221

Conference Las Vegas Fraud Case Study 221

South State Correspondent

MAY 13, 2024

With 142 presentations and panels, the content was tailored to the needs of every bank interested in payments. The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders.

Conference 195

Conference Payments Fraud Data 195

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

NCR

MAY 30, 2017

As such, delivering a better customer experience has become the only real differentiator. In the battle for customer loyalty, next-generation technologies will become crucial. A smarter customer experience. Customers will push banks into the future. Linguistic learning.

Customer Experience 45

Customer Experience Technology Meeting Online 45

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. So, how did Day 2 end up?

Innovation 100

Innovation Security Industry blockchain 100

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 166

Fintech Customer Experience Conference Technology 166

PYMNTS

MARCH 18, 2020

In that context, Julia Li, director at Baidu Research Institute USA , told Karen Webster, the part for artificial intelligence (AI) to play is obvious: Make the customer experience much smoother and easier than before by stitching all of those discrete actions into something that is a smoother, “one-click” journey.

Training 249

Training Technology Innovation Comparison 249

PYMNTS

JANUARY 7, 2019

7) that the two are partnering up to enable a connected store experience leveraging Microsoft’s Azure cloud and Kroger technology. With the RaaS product, Kroger will offer a suite of capabilities for merchandising plans, collect customer feedback, boost employee productivity, improve inventory and allow for personalization.

Ohio 148

Ohio Customer Experience Retail Washington 148

Independent Banker

DECEMBER 31, 2022

(L-R): Union Savings Bank’s executive vice president, Rick Judd; vice president of digital channels Chris Barlow; and director of USB Innovation Center Peter Scotch at USB’s historical Main Street Danbury, Conn., Judd says the digital ambassadors bridge the gap in technology know-how for both staff and customers. “We

Rhode Island 151

Rhode Island Community Bank Community Tools 151

Gonzobanker

FEBRUARY 1, 2023

While AOBA provides a fertile forum for buyers and potential sellers in the bank M&A space to commensurate, the crowd uses this valuable face time to also delve into discussions about the economy, strategic growth, fintech innovation, competition, and talent wars.

Arizona 145

Arizona Kansas City Industry Phoenix 145

South State Correspondent

OCTOBER 28, 2022

Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. Small Idea – It’s Our Kid’s Technology. It was a sobering thought to realize that we are all really building most of this technology for our kids. Complicated technology sucks, but mortality sucks more. Big Idea – Trends.

Conference 195

Conference Technology Las Vegas Trends 195

Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. It was a really important presentation to see what his forecasting was for CRE, and to better understand what’s going on across the country,” said Hatfield. To support this customer experience, Akin recommended leveraging technology to drive efficiency in the back office.

Management 195

Management Lending Community Strategy 195

South State Correspondent

JULY 19, 2023

Understanding the concepts of good coding, customer experience, film, art, advertising, and branding will still be required. Usually, development projects for new products start with user stories and end with the customer experience after development takes place.

Marketing 195

Marketing Training Video Tools 195

South State Correspondent

MARCH 7, 2023

In this article, we present the highlights from that presentation. Turbo projects start with saving employee resources, primarily time, to become more productive while providing a better customer experience. This is often the reaction to any new technology. Technology is neither good nor evil; it just exists.

Training 195

Training Video Tools US 195

PYMNTS

APRIL 20, 2018

Restaurant customers placed more orders digitally and ate more meals away from restaurants in 2017 than in any other year on record, and projections say those figures will continue to grow in the months and years to come. That’s really what drove us down the path of creating an IHOP mobile app and investing in other technology.”.

Mobile 113

Mobile Technology Google America 113

Perficient

MAY 21, 2021

As each student presented, the chat was full of encouraging comments and questions and the genuine interest and passion among these ladies were easy to see. . BONUS: Perficient’s Women in Tech ERG Shares Career Growth Experiences with Bright Paths Students. Perficient Proudly Presents the Bright Paths Student Demos.

Milwaukee 348

Milwaukee Software Course Detroit 348

PYMNTS

DECEMBER 2, 2020

Indeed, the physical receipt has been a point of friction in the expense management process for years, leaving travel and entertainment ( T&E ) innovators room to tackle the pain through technology. According to Petersen, today's expense management technology is based on outdated workflows. Doing Away With Receipts.

Data 163

Data Management Fraud System 163

Perficient

OCTOBER 19, 2020

There is a tremendous opportunity for a unified and consistent experience across almost all user devices with the various advantages and mature technology PWAs utilize. The end-user experience becomes much easier to keep consistent than across a myriad of touchpoint technologies. The Advantages of PWAs.

User Experience 309

User Experience Technology Software Mobile 309

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

PYMNTS

OCTOBER 2, 2018

Cross-border payments technology provider AscendantFX is bolstering its offering for financial institutions (FIs) through an integration with WireXchange, the wire transfer service operated by Fiserv. In a press release Tuesday (Oct.

Mobile 139

Mobile Customer Experience Analytics America 139

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. Around the Payments And The Platform E conomy. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

Perficient

JANUARY 26, 2021

It’s more than just showing up, it’s being present and doing what you say you are going to do. Our expertise in all of the major marketing technologies allows us to facilitate complex integrations across applications to give customers a unified solution. I respect that people on our team are available.

Training 322

Training Community Leadership Strategy 322

Celent Banking

APRIL 28, 2017

My focus isn’t on individual companies, but rather the broad themes that I picked up from 59 presenters over the course of two days. There were few gee-whiz, wildly futuristic presentations. Presenters automated processes, improved learning, and took the drudgery and time out of many manual tasks. Customer Experience.

San Jose 125

San Jose Customer Experience Technology Analytics 125