PYMNTS

OCTOBER 1, 2019

However, that’s only part of what’s really going on when it comes to this particular card payments mark for convenience stores and gas pumps, according to a new PYMNTS interview with Chris Triconi, director of petro, convenience stores, and fuel retail at payment technology firm LISNR. However, that’s not necessarily the case at U.S.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

NCR

MARCH 22, 2017

Today, millennials are the largest generation in the United States – and their levels of entrepreneurship are unprecedented. Millennials are starting more businesses than previous generations, and they’re starting them at a younger age than their predecessors.

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

OCTOBER 21, 2020

Mangtani added that Deciem’s in-store customer experience design “truly reflects the power of our POS platform in terms of both modularity and on brand customizations.”. The technology powering PredictSpring allows for native consumer mobile apps and store associate apps.

Customer Experience 190

Customer Experience Branding Millennials Mobile 190

PYMNTS

JANUARY 21, 2020

Functioning as a subsidiary of ARC, nuTravel will enable its new parent to, according to a statement about the deal, “accelerate its offerings of feature-rich, omnichannel retailing solutions to airlines, travel agencies and corporate travelers to provide an integrated customer experience. That’s not all. Other Areas of Change.

Innovation 101

Innovation Millennials Trends Examples 101

PYMNTS

JUNE 21, 2018

The old model of opening a retail store with merchandise as a main focus of the space may not appeal to today’s consumers – millennials in particular. This generation values experiences, not just tangible goods. In terms of customer experiences, Alexander doesn’t think that customers are looking to “traverse huge amounts of space.”

Millennials 109

Millennials Fort Worth Los Angeles San Francisco 109

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

DECEMBER 11, 2019

Technology and social media company Facebook is also growing more involved in the sharing economy. Consumers must simply go to their phones’ settings to enable these payments, which aim to keep customers invested in the app experience, even when buying from outside vendors.

Marketing 132

Marketing Millennials social media Case Study 132

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

MAY 21, 2016

That, as it turns out, was the good old days of voice technology assistance. Today the incorporation of voice technology into daily activities runs the gamut, from taking music requests on-demand to ordering from Amazon to typing your texts for you. to roll out a voice technology offering. The response thus far? Phenomenal.

Technology 115

Technology Trends Maine Digital Banking 115

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

DECEMBER 31, 2019

Might the coming year be marked by innovation at the point of sale (POS)? Merchants will be turning on their near-field communication technologies, and accepting tap-and-pay at the terminal. is ahead of the issuing [financial institutions (FIs)], as merchants look to speed up their lines for a better customer experience,” said Fagan.

eBook 170

eBook Millennials Cards Survey 170

PYMNTS

JUNE 27, 2019

Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

JANUARY 20, 2020

Living up to their names, fast-casual and quick-service restaurants (QSRs) are embracing innovative technologies to help drive sales in the increasingly competitive restaurant industry. More restaurant owners are finding the ingredients to success in consumer-friendly technologies, such as mobile-ordering apps and self-service kiosks.

Mobile 160

Mobile Dallas Millennials Technology 160

Abrigo

JUNE 14, 2017

Technology partners offer much more than just software to banks; a fintech partnership provides delivery channels, convenience, corporate governance , advisory services, and industry data. Software solutions can both make your team more efficient and improve the customer experience. Are customers requesting new products?

Fintech 170

Fintech Software Lending Millennials 170

PYMNTS

JUNE 28, 2017

From their affinity for brunch (and avocados on toast ) to their attachment (uncorded, of course) for subscription services , it’s no secret millennials have some significant spending differences compared with older generations. Focusing on mobile millennials. That can be a tremendous help. Keeping up with what’s next.

Millennials 108

Millennials Security Mobile social media 108

Abrigo

MAY 5, 2022

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry. keep me informed.

Community 195

Community Lending Maine Resources 195

Insights on Business

OCTOBER 10, 2017

Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. In some cases, the technological changes inspired by Covid-19 will come in the form of an acceleration of existing trends — for example, industrial automation and contactless payments.

Industry 101

Industry Technology Online Video 101

PYMNTS

FEBRUARY 21, 2020

As Pizza Hut stumbles financially and Domino’s races ahead, the commitment to the customer experience is under a microscope, and home delivery is a critical element of that experience. QSR magazine and other analysts point to a direct link between delivery and the consumer experience and consumer satisfaction.

Customer Experience 146

Customer Experience Operations Millennials Online 146

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. Another factor in all of this is the rise of FinTechs, often backed by favorable regulatory headwinds designed to promote more innovation in payments, including the sharing of data with legacy FIs.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. Food Retail Innovation. For restaurants supporting the feature, the orders are completed via Google and Google Pay.

Google 115

Google Mobile Retail Innovation 115

PYMNTS

JANUARY 29, 2019

face pressure to step up technological advances, where inexorable movement toward digital and consumer-focused services can foster a disconnect that, left unaddressed, will turn loyalists fickle. That’s reflected in data (this is Data Drivers, after all) from the Credit Union Innovation Index , a joint effort between PSCU and PYMNTS.

Innovation 176

Innovation Fintech Data Community 176

PYMNTS

SEPTEMBER 6, 2016

That’s the backdrop for the nearly hour-long conversation that Karen Webster had about the role of payments security in digital business transformation with CA Technologies Director of Payments Security James Jenkins. Payments had been relatively static with innovation around cash, checks and credit cards.

Security 100

Security CA Payments Big Data 100

Insights on Business

JUNE 23, 2017

In the banking world, that means the “FinTechs,” companies that exist at the intersection between technology providers and financial service providers. They marketed themselves to younger consumers, often with the lure of slick technology. Innovating in the digital front office to serve both audiences.

Fintech 154

Fintech Innovation Technology Branding 154

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

AUGUST 14, 2019

The department store retailer bolstered its omnichannel efforts while opening a distribution center for its off-priced business that taps into cloud computing technology; however, it struggled with inventory during the quarter. In other innovations, the company launched its second iteration of STORY at Macy’s with Outdoor STORY.

Columbus 100

Columbus DC Branding Google 100

NCR

MAY 9, 2017

But technology innovators and financial institutions have worked together for generations. Technology has been changing the world since we invented agriculture. Technology has been changing the world since we invented agriculture. My whole business career, technology has been a critical part of what a bank does.

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

William Mills

FEBRUARY 22, 2018

Bankers as Buyers explores what banks will likely invest in this year and provides ideas and concepts from leading industry analysts, banking consultants and financial technology professionals on the top trends impacting the financial industry in 2018, including: Mobile Developments. Future Innovations. Talent Wars.

Millennials 40

Millennials Digital Strategies Fraud Mobile 40

NCR

OCTOBER 5, 2016

As Larry Augustin, chief executive of customer relationship management software firm SugarCRM, wrote in an article for Global Banking and Finance Review , banks should always be looking for the optimum customer experience, whatever form it might take. “Is a digital solution always the best way?” ” he asked.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

Insights on Business

FEBRUARY 11, 2018

Now, interacting through a text or a web app for customer service is not all that awkward and has gone mainstream. A growing number, starting with millennials, would even prefer doing business through a VA, or chatbot. However, are your customers still looking for that “human” connection to have a trusted experience?

Branding 125

Branding How To Customer Experience Trends 125

South State Correspondent

JULY 19, 2023

Instead of producing a mass ad to stereotype all millennials, bank marketing AI now allows a level of precision to produce content that can appeal to a single individual or to a mass of customers with a single intent. Bank marketers that start training now will become AI operators in the very near future -measured in days, not years.

Marketing 195

Marketing Training Video Tools 195

PYMNTS

JULY 26, 2016

The past 10 years have comprised the single most powerful and innovative time in the history of technology. Every industry is being disrupted by technology. Cloud, social and mobile technologies have transformed business models and consumer behavior.

Branding 100

Branding social media Millennials Study 100

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery.

social media 100

social media Survey Retail Technology 100

PYMNTS

FEBRUARY 28, 2020

However, new technology is able to track the true number of miles driven by a car, and can even track how a driver handles a car. With that new business model and technology, Metromile launched in 2016 and is currently available in eight states, which include California, New York, Washington, Pennsylvania and Arizona.

Metro 217

Metro Arizona Pennsylvania Policies 217