Perficient

FEBRUARY 22, 2023

The Summit brings together experts in the field, including bank executives, technology vendors, and consultants, to discuss the latest advancements in automation and its impact on the banking industry. Next, we’re observing a continuously increased focus on customer experience.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

PYMNTS

OCTOBER 16, 2020

The new Tracker adds that “up to 25 billion connected smart devices are expected to be in use by the end of next year, prompting businesses to consider these technologies’ roles in enabling seamless consumer journeys. That doesn’t leave a whole lot of room for error, customer experience-wise.

Security 189

Security Knowledge Base Customer Experience Retail 189

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Nevertheless, understanding the technology is crucial. Even if a financial institution isn’t yet using the technology, it can learn from peers.

Examples 221

Examples Fraud Resources Risk Management 221

South State Correspondent

OCTOBER 26, 2023

Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience. Few speakers or vendors had solutions for how banks are going to efficiently index, manage, and optimize their knowledge base, not to mention customer data. Maybe a topic for next year?

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

SEPTEMBER 5, 2019

Call centers are reevaluating how customers are authenticated across all channels, including websites, mobile apps, chatbots and traditional telephone calls. Many customers still like the convenience of KBA tools, however, which is why Lindsay Sacknoff, head of U.S. Evolving Call Center Channels .

social media 116

social media Fraud Tools Knowledge Base 116

PYMNTS

SEPTEMBER 22, 2017

PYMNTS: How would you define your company’s approach to innovation? SS: Our approach to innovation is two-pronged. The third tier of technical innovation involves people — not just APIs. The second and overlooked area of innovation is in the area of user experience. You know the ones.

Innovation 140

Innovation Knowledge Base Online Mobile 140

PYMNTS

APRIL 22, 2020

Onboarding is typically the first interaction customers have with financial institutions (FIs), which leaves a lot riding on the process. Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Biometrics and Onboarding.

Security 133

Security Data Fraud Tools 133