PYMNTS

OCTOBER 6, 2020

The push toward the digital transformation of lagging sectors such as the industrial and manufacturing verticals have accelerated. That’s been spurred in part by the fact that supply chain-focused technology is getting faster, cheaper and easier to scale within companies. Improving the B2B Customer Experience.

Customer Experience 211

Customer Experience Payments Online Management 211

Perficient

NOVEMBER 21, 2023

In the increasingly competitive insurance landscape, organizations must strategically leverage digital transformation, and Brian excels at navigating this evolution to deliver maximum client value across all industries. How have you seen priorities shift as the insurance market becomes more competitive and new risks emerge for insurers?

Industry 221

Industry Conference Meeting Maine 221

Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages.

Technology 195

Technology Lending Community Software 195

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. What Does This Inclusion Mean for Perficient?

Report 251

Report Customer Experience Innovation Strategy 251

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

PYMNTS

DECEMBER 13, 2019

Verizon’s 5G Labs and Snapchat said they are working to push the boundaries of what it means to experience live events as well. to create unique experiences and new offerings,” said Frank Boulben, senior vice president of marketing and products, Verizon Consumer Group. Fashionable Looks. That’s not all.

Customer Experience 136

Customer Experience social media Video Retail 136

Perficient

FEBRUARY 16, 2021

Customer expectations have evolved drastically due to the impact that digital technology has placed on the customer experience. There is also no question that Covid-19 has changed the digital game by increasing digital transformations and creating a demand for a smooth digital experience.

Customer Experience 489

Customer Experience Arizona Branding Examples 489

South State Correspondent

NOVEMBER 9, 2023

While technology has always been important in banking, it has yet to drive the essential functions of banking. With the rise of data, generative AI, personalization, instant payments, embedded banking, and traditional AI, the customer experience in banking is now often better through digital channels.

Trends 195

Trends Technology Fraud Data 195

ATM Marketplace

SEPTEMBER 29, 2020

Creating a great customer experience is only half the battle when it comes to branch transformation, according to William Budde, vice president, product marketing, for Hyosung America. The other half is creating a branch that can be effective and efficient by utilizing the right technology.

Technology 113

Technology ATM Industry Customer Experience 113

Perficient

JULY 19, 2023

In today’s rapidly evolving technological landscape, artificial intelligence (AI) has emerged as a game-changer for various industries. One such industry that will be forced to utilize AI solutions to gain a competitive advantage is the regional insurance carrier industry.

Regional 221

Regional Customer Experience Strategy Policies 221

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. The report offers an in-depth overview of 38 digital transformation service providers, offering valuable insights into the market landscape.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

South State Correspondent

JULY 19, 2023

If you are looking to see the future of how banks will utilize artificial intelligence (AI), look no further than marketing. Even if you are not a bank marketer, this article is worth a read to understand AI’s capabilities. Bank marketing AI is ground zero to showcase the transformation that is already taking place.

Marketing 195

Marketing Training Video Tools 195

Perficient

JUNE 24, 2020

The podcast is hosted by Alan Porter, Nuxeo’s director of product marketing. He interviews people across the spectrum, from practitioners to analysts to industry thought leaders, and explores various topics including innovation, technology, and customer experience.

Customer Experience 332

Customer Experience Maine Course Industry 332

Perficient

JANUARY 14, 2021

and Intelligent Data offer audiences expert insights on how digital technology can transform business and reshape customer experiences today. What if You Could Do 5 Years of Digital Marketing in 6 Months? This podcast investigates the value of data and technology to reshape your business. And much more!

Digital Strategies 499

Digital Strategies Customer Experience Trends Data 499

PYMNTS

OCTOBER 8, 2020

As cloud technologies emerge to help financial institutions (FIs) drive digital innovation, Finastra has introduced its Fusion Payments To Go offering for small and medium-sized banks. In addition, Monese adopted Thought Machine’s cloud banking platform. Fusion Reveals Payments Platform Banks. Europe and South Africa.

Innovation 301

Innovation Technology Fintech Payments 301

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Customer Experience 332

Perficient

NOVEMBER 12, 2020

Digital disruption continues to accelerate across every industry, including the digital industry itself. The digital agency emerged in the 1990s, soon after companies realized that the web would be driving customers to their web site and that they needed to make sure these customers got there. Data + Marketing.

How To 508

How To Branding Customer Experience Industry 508

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

PYMNTS

APRIL 10, 2020

There are several complexities associated with reviewing and settling claims, given the nature of the insurance industry, which requires stringent customer authentication and documentation. That means firms must make sure that disbursements and all other customer experiences can be accessed on multiple channels — including mobile.

Mobile 198

Mobile Technology social media Customer Experience 198

Perficient

APRIL 2, 2021

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. AI is being leveraged at call centers to process and triage customer calls to provide improved customized service.

Regulation 309

Regulation Industry Risk Management Analysis 309

Perficient

JULY 20, 2020

The event will consist of two half days providing attendees with meaningful content focused on the automotive industry and peer-to-peer networking. Our very own Nate Bauer , director – digital marketing consulting, will be moderating the panel: Analyzing Media Coverage Across Channels to Uncover Actionable Intelligences.

Customer Experience 526

Customer Experience Analytics Leadership Marketing Strategies 526

Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. Artificial intelligence (AI) emerges as a pivotal force within the insurance industry, especially for regional carriers seeking to thrive in a competitive and dynamic market.

Innovation 251

Innovation Regional Strategy Trends 251

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Perficient

AUGUST 3, 2023

Generative AI ingests data and understands guidelines incredibly well; therefore, businesses across industries are jumping to take advantage of all the possible ways the tool can help save them money and create elevated, uber-personalized customer experiences.

Industry 83

Industry Risk Management Customer Experience Fraud 83

Perficient

SEPTEMBER 19, 2023

And our team of industry experts is excited to connect, collaborate, and address the most pressing business needs of national and regional carriers. Disrupt to win in the increasingly competitive insurance market. The world’s largest gathering of insurance innovation, InsureTech Connect (ITC) , is right around the corner.

Conference 221

Conference Strategy Innovation Industry 221

Perficient

MAY 16, 2022

It’s hard to believe we are more than halfway through our blog series on commerce for the insurance industry. Reflecting on opportunities to improve commerce in the insurance industry and find ways to positively impact this industry with new opportunities with my colleague Beth Duerr has been exciting. . But relatively… .

Strategy 294

Strategy How To Industry Marketing 294

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. We at Perficient leverage Customer Experience Mapping the most. Best Practices.

Data 497

Data Customer Experience Analytics Industry 497

CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. It also solicits feedback on how to maximize stakeholder engagement.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

Perficient

NOVEMBER 6, 2020

Whether you’re checking your bank balance, getting an oil change, or enjoying another curbside pickup for Taco Tuesday, everyone loves a great customer experience. And if you’re on the other side of that exchange, everyone wants to make their customers happy and coming back for more.

Customer Experience 427

Customer Experience UX User Experience Branding 427

Perficient

FEBRUARY 3, 2021

Forrester defines Salesforce consulting partners as: “Services providers that can help Salesforce customers successfully transform their business using Salesforce technology. Every industry is unique and requires a variety of different services, technologies, and assets for successful digital transformations.

Report 507

Report Training Strategy Technology 507

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? – Insider perspective on leading industry trends and how using predictive analytics will bring more value to businesses.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Perficient

SEPTEMBER 29, 2022

The popularity of embedded finance is not limited to the transportation market. The Technology Behind Embedded Finance . Companies can garner a competitive edge by implementing embedded finance capabilities that elevate customer experiences. Interested in learning more?

Customer Experience 294

Customer Experience Software Cards Data 294

PYMNTS

MAY 13, 2020

With restaurants switching their business models to curbside pickup or delivery only — or are outright shuttering their doors for the time being — the food service industry has been one of the hardest hit by the pandemic. Boosting Buyer Experience Through Payments. Embracing Flexibility.

Industry 132

Industry Customer Experience Payments Strategy 132

Perficient

JANUARY 7, 2021

In our conversation, Gary shared how the automotive industry is faring during the pandemic. Eugene Sefanov: First and foremost, I would be remiss not to ask how the automotive industry is doing during COVID-19. Gary Johnson: The industry as a whole isn’t doing as well as it would in a typical year.

Marketing 309

Marketing Industry Mobile Massachusetts 309

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. While this makes the category more difficult to judge, it offers immense insight into what’s happening in the market. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

Perficient

AUGUST 24, 2020

At Perficient we think of insights in three ways: Market: what’s happening in the marketplace? Systems: What technology do you have today? Purchase research from your industry group, Forrester, Gartner, etc. Interview your customers who are leaving for a competitors. How happy are your customers? Bottom Line.

Strategy 322

Strategy Analytics Customer Experience Exercises 322