Insights on Business

DECEMBER 7, 2018

At Money20/20 in Las Vegas last month, IBM’s first Chief Digital Officer Bob Lord sat down with McKinsey’s Dan Stephens for a fireside chat on emerging technologies that can enable differentiated, magical experiences in the financial services industry. The right talent will transform your business.

Customer Experience 93

Customer Experience Las Vegas Innovation Leadership 93

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. If that technology description sounds daunting, don’t be put off. Learn from Fraud-Fighting Superstars.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. More than half (53 percent) viewed technological disruption as an opportunity rather than a threat.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

PYMNTS

OCTOBER 30, 2019

It also announced new leadership, and a new hire who will oversee the brand’s ongoing digital and mobile push. This gives us better control of the customer experience.”. Yum has hired Clay Johnson as the company’s chief digital and technology officer. Brands on Wednesday (Oct. That was not the only personnel news, either.

Leadership 100

Leadership Kentucky Branding Mobile 100

Insights on Business

OCTOBER 3, 2018

Advances in artificial intelligence (AI), blockchain, and cybersecurity are poised to transform the financial services industries. These technologies bring capabilities that speed risk modeling, automate fraud detection, ensure regulatory compliance, enable distributed trust, and protect sensitive financial information.

Industry 155

Industry Innovation blockchain Compliance 155

Perficient

MAY 28, 2020

We work on a range of engagements that span different industries, locations, and business units,” explains Dana Blades , Senior Technical Consultant. “In More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. Perficient Colleagues Describe the Pega Team.

Leadership 467

Leadership Groups DC Management 467

Gonzobanker

JULY 8, 2022

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.

Resources 139

Resources Leadership Technology Management 139

Cisco

MAY 5, 2021

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

Perficient

JANUARY 26, 2021

Alongside other top Sitecore developers in the industry, you can help create impactful omnichannel experiences that transform everyday interactions into moments that matter. We leverage our platinum Sitecore partnership to ensure industry-leading expertise and insight. Work With Truly the Best of the Best.

Training 322

Training Community Leadership Strategy 322

Abrigo

MAY 5, 2022

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry.

Community 195

Community Lending Maine Resources 195

PYMNTS

FEBRUARY 3, 2020

Business-to-business (B2B) IT firm Xenon arc is launching an enhanced eCommerce platform for small and medium-sized businesses (SMBs) to improve their user experience when tapping services for the materials industry, the firm announced on Tuesday (Feb. Xenon arc’s client list includes known brands in the materials industry.

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

Perficient

MAY 21, 2021

Technology Stack: Python, Flask, HTML, CSS, SQLAlchemy, Jinja2, PostgreSQL | APIs Used: Cloudinary Media Optimizer. Technology Stack: Flask, SQLAlchemy, Bootstrap, ForeignKeys, Jinja | APIs Used: Used data from “California regulations of possibly harmful products”, which was a CSV file.

Milwaukee 348

Milwaukee Software Course Detroit 348

PYMNTS

JANUARY 22, 2021

I am simply amazed at how well my team, my clients and the industry pulled together in 2020 to conquer significant business and societal challenges. Customer experience transcended channels, and we all learned to harness the organization and technology to connect experiences with customers in a more profound way.

Innovation 172

Innovation Tools Leadership Customer Experience 172

Independent Banker

MAY 31, 2022

He observed that cybersecurity, once relegated to the bank’s information technology (IT) department, had instead become a natural extension of the business that affected everyone across the organization, him included. Community bankers can, through their leadership and action, change culture and spark innovation in various ways, including: 1.

Community Bank 120

Community Bank Community Innovation Meeting 120

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Banking 2020

APRIL 28, 2015

Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control. to offer contextual real time decisions to digital banking customers.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

SEPTEMBER 20, 2018

With nearly 5,000 customers, Marketo combines planning, engagement and measurement capabilities into an integrated B2B marketing platform. The acquisition of Marketo widens Adobe’s lead in customer experience across B2C and B2B, and puts Adobe Experience Cloud at the heart of all marketing.”. billion.

CA 143

CA Customer Experience Leadership Software 143

PYMNTS

OCTOBER 3, 2018

NXP said the NFC chips offer a cost-effective product protection and channel authentication for the fashion, food and beverages, pharmaceuticals, electrical appliances, and other consumer and industrial goods markets throughout the supply chain. “As

User Experience 135

User Experience Security Fraud Leadership 135

Gonzobanker

DECEMBER 19, 2022

As expected, these rate hikes stopped the mortgage industry in its tracks. 2022 was the year the fintech industry and venture capital firms figured out that banking is harder than everybody thought. So relax, put up your feet, indulge with your favorite indulgence, and enjoy our salute to 2022 industry stars. Thing of the past!

Community 216

Community Fintech Industry Innovation 216

Cisco

MARCH 26, 2021

We’re excited for the creative experiences, impactful speakers, and thought-provoking sessions slated globally March 31 st – April 1 st. Join us for our engaging industry sessions across financial services and retail. Find a full list of industry sessions and register now. The last year has brought change and innovation.

Customer Experience 71

Customer Experience Retail Operations Security 71

Insights on Business

OCTOBER 10, 2017

Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

PYMNTS

FEBRUARY 7, 2019

Zoovu already has relationships with an impressive list of companies, including Wilson, Microsoft, Sonos, Canon, Amazon and more than 150 other premium brands and well-known companies, strewn across a myriad of industries, including healthcare and banking. The total amount it’s raised so far is $25 million.

Branding 116

Branding New York Leadership Software 116

Gonzobanker

DECEMBER 14, 2023

Just think of what the industry dealt with in the last 12 months: The brunt of the unprecedented scope and pace of Fed rate hikes hit home, and banks have seen an.80 Just think of what the industry dealt with in the last 12 months: The brunt of the unprecedented scope and pace of Fed rate hikes hit home, and banks have seen an.80

Fintech 194

Fintech Community Regional Technology 194

Insights on Business

SEPTEMBER 21, 2018

Keeping my customers, my customers. These are some of the concerns that I hear leaders in the financial services industry repeatedly share in my travels and I am sure will be recurring themes at this year’s largest conference in banking and financial services, Money20/20, from October 21-24. The war for talent.

Conference 115

Conference Customer Experience Industry Trends 115

FICO

APRIL 1, 2020

Anat: One of my initial steps in my career in analytic software was to study industrial engineering and management (IE&M), specializing in enterprise information systems, at the Technion (Israel Institute of Technology). What do you find are the biggest opportunities and challenges?

Analytics 80

Analytics Customer Experience Software Fraud 80

PYMNTS

JULY 23, 2018

PayU , the online payment company owned by Naspers , announced Monday (July 23) the acquisition of payments technology platform ZOOZ. billion new customers via the PayU Hub platform, which was designed by ZOOZ. billion new customers via the PayU Hub platform, which was designed by ZOOZ.

Leadership 101

Leadership Customer Experience Analytics Payments 101

PYMNTS

JULY 30, 2020

Our marketing leadership team continues to create, assess and refine a phased approach for relaunching our brand responsibly at the right time. “I am delighted to join Dunkin’ Brands and excited to build a digital ecosystem that will deliver an even more personalized, frictionless experience across all channels.”

Las Vegas 156

Las Vegas Branding Leadership Marketing 156

Independent Banker

MARCH 31, 2022

Here stood a group of experienced and passionate community bankers who have dedicated themselves to advocating for the industry they care so deeply about. The key is to demonstrate how additional regulatory burdens on the community banking industry will negatively affect the customers and communities we serve.

Community Bank 239

Community Bank Community Industry Texas 239

Insights on Business

APRIL 2, 2019

The payments industry is at an inflection point. Customers increasingly demand new payment options like real-time payments and P2P payments, underpinned by security and trust. Applying technologies to modernize payments. Embracing the future in the age of instant gratification. The future should be no different.

Payments 125

Payments New York City Fraud New York 125

Gonzobanker

DECEMBER 17, 2021

MOEs like this are rare in the credit union industry, but we expect with continued demands for scale there will be more. Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships.

Fintech 143

Fintech Strategy Leadership Lending 143

PYMNTS

JULY 6, 2017

Martinez, commented on this new joint venture and what it will do for the home shopping industry. Given the nature of the retail industry, the consolidation of these two companies will help strengthen the future of home shopping networks. HSNI’s current chairman, Arthur C.

Retail 100

Retail Video Innovation Leadership 100

FICO

NOVEMBER 2, 2022

Many prevailing industry operating models are one to two generations behind the current available telco cloud-based technology. As a result, they’re contributing to driving up costs, slowing down innovation and frustrating customers. Delivering Analytically Differentiated Customer Experience and Personalization.

Analytics 52

Analytics Customer Experience Data Indiana 52

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation.

Strategy 77

Strategy Cyber Security Survey Security 77

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver? Breaking the 5 Blockers.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Insights on Business

FEBRUARY 22, 2019

The tendency that the big guys get bigger is known in the industry as the network effect because of customers’ preference of banks with a large network. A company is said to have a halo when customers think that any product by the brand is automatically good. 3] Source: FDIC banking industry data, 1994-2017.

Branding 143

Branding FDIC Retail Leadership 143

Gonzobanker

AUGUST 17, 2016

Business intelligence has been listed as a top priority for CIOs and executive teams for the past several years across many industries, including banking. For banking, top business drivers have included customer engagement and innovation, but also just plain old know-your-customer regulatory and compliance expectations.

Leadership 60

Leadership Tools Big Data Risk Management 60