PYMNTS

JANUARY 10, 2019

CAN Capital added Siciliano from commercial financing company Marlin Business Services , where he served in a variety of roles, including CEO and chief operating officer. “Throughout his career, he has served the needs of small businesses, while building loyal teams that deliver innovative products and a great customer experience. .

Capital 134

Capital Leadership Customer Experience Lending 134

PYMNTS

JUNE 1, 2017

Office Depot has made some key changes in its leadership team, including naming a new chief digital officer. Calkins was previously Office Depot’s executive VP and chief legal officer and has also been responsible for the company’s contract sales business and Canadian operations. He will also oversee the copy and print business.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

PYMNTS

OCTOBER 30, 2019

30) even as the quick-service restaurant (QSR) operator — which runs the Taco Bell, Pizza Hut and KFC brands — touted its expansions in digital and mobile services. It also announced new leadership, and a new hire who will oversee the brand’s ongoing digital and mobile push. This gives us better control of the customer experience.”.

Leadership 100

Leadership Kentucky Branding Mobile 100

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. Firstly, there should be clear leadership from the very top of the organization. Image credit: metamorworks via iStock.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

Insights on Business

OCTOBER 3, 2018

Advances in artificial intelligence (AI), blockchain, and cybersecurity are poised to transform the financial services industries. Today the IBM Z mainframe is used by 92 of the top 100 banks in the world because it supports the unique transaction processing, scalability, and reliability needs of the industry.

Industry 155

Industry Innovation blockchain Compliance 155

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Cisco

FEBRUARY 15, 2021

The last twelve months have initiated a renaissance in contact center operations. While the modernization of contact centers had been on a steady march, the realities of 2020 suddenly presented a giant forcing function changing the customer engagement landscape in a dramatic fashion.

Customer Experience 102

Customer Experience Leadership Mobile Operations 102

Cisco

MAY 5, 2021

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

PYMNTS

FEBRUARY 3, 2020

Business-to-business (B2B) IT firm Xenon arc is launching an enhanced eCommerce platform for small and medium-sized businesses (SMBs) to improve their user experience when tapping services for the materials industry, the firm announced on Tuesday (Feb. Xenon arc’s client list includes known brands in the materials industry.

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

Perficient

MAY 28, 2020

We work on a range of engagements that span different industries, locations, and business units,” explains Dana Blades , Senior Technical Consultant. “In Within the Pega team there is ample room for professional growth, learning experience, and advancement. Perficient Colleagues Describe the Pega Team. READY TO GROW YOUR CAREER?

Leadership 467

Leadership Groups DC Management 467

Cisco

MARCH 26, 2021

We’re excited for the creative experiences, impactful speakers, and thought-provoking sessions slated globally March 31 st – April 1 st. Join us for our engaging industry sessions across financial services and retail. Find a full list of industry sessions and register now. The last year has brought change and innovation.

Customer Experience 71

Customer Experience Retail Operations Security 71

PYMNTS

JANUARY 22, 2021

I am simply amazed at how well my team, my clients and the industry pulled together in 2020 to conquer significant business and societal challenges. As digital took center stage for much of 2020, banks and credit unions operated in a much more dynamic model. It’s been a year of rapid change.

Innovation 172

Innovation Tools Leadership Customer Experience 172

Abrigo

MAY 5, 2022

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry.

Community 195

Community Lending Maine Resources 195

PYMNTS

SEPTEMBER 20, 2018

“The imperative for marketers across all industries is a laser focus on providing relevant, personalized and engaging experiences,” said Brad Rencher, executive vice president and general manager of digital experience at Adobe, in a press release. Until then, each company will operate independently. billion.

CA 143

CA Customer Experience Leadership Software 143

Gonzobanker

JULY 8, 2022

While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology. The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets.

Resources 139

Resources Leadership Technology Management 139

NCR

JUNE 12, 2017

One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved. Equipped with a solid understanding of specific abilities within your business, you can compare with industry benchmark data to ensure you stay ahead of the competition.

Operations 82

Operations ATM Customer Experience Examples 82

PYMNTS

SEPTEMBER 5, 2018

The next 100 million customers will have to be in the vernacular language,” Amazon India’s director of customer experience and marketing, Kishore Thota, told the newspaper. Research discovered that eight out of 10 customers in India would rather use a non-English language while they shop.

New York 100

New York Leadership Customer Experience Study 100

Independent Banker

MARCH 31, 2022

Here stood a group of experienced and passionate community bankers who have dedicated themselves to advocating for the industry they care so deeply about. The key is to demonstrate how additional regulatory burdens on the community banking industry will negatively affect the customers and communities we serve.

Community Bank 239

Community Bank Community Industry Texas 239

FICO

APRIL 1, 2020

Anat: One of my initial steps in my career in analytic software was to study industrial engineering and management (IE&M), specializing in enterprise information systems, at the Technion (Israel Institute of Technology). Nikhil - What attracted you to a career in analytic software? What life choices led you to FICO?

Analytics 80

Analytics Customer Experience Software Fraud 80

Insights on Business

APRIL 2, 2019

The payments industry is at an inflection point. Customers increasingly demand new payment options like real-time payments and P2P payments, underpinned by security and trust. The costs of running payments operations, complying with a myriad of regulations and enforcing payments standards are increasing.

Payments 125

Payments New York City Fraud New York 125

Gonzobanker

DECEMBER 19, 2022

As expected, these rate hikes stopped the mortgage industry in its tracks. 2022 was the year the fintech industry and venture capital firms figured out that banking is harder than everybody thought. So relax, put up your feet, indulge with your favorite indulgence, and enjoy our salute to 2022 industry stars. Thing of the past!

Community 216

Community Fintech Industry Innovation 216

PYMNTS

JULY 23, 2018

Combined, the companies will work to create a global payments infrastructure of the future that includes developing a payment OS platform that can support the needs of ever-changing merchants and the broader payments industry. billion new customers via the PayU Hub platform, which was designed by ZOOZ.

Leadership 101

Leadership Customer Experience Analytics Payments 101

FICO

NOVEMBER 2, 2022

Many prevailing industry operating models are one to two generations behind the current available telco cloud-based technology. As a result, they’re contributing to driving up costs, slowing down innovation and frustrating customers. Delivering Analytically Differentiated Customer Experience and Personalization.

Analytics 52

Analytics Customer Experience Data Indiana 52

Perficient

MAY 21, 2021

In her first semester at Southwest Minnesota State University, she majored in Computer Science and learned quite a lot about terminals, using Jedit, and also learned about gates and machine languages operating off binary numbers. Kelsey Ravin is a new face in the tech industry. She was inspired to try her hand at it and improve.

Milwaukee 348

Milwaukee Software Course Detroit 348

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation.

Strategy 77

Strategy Cyber Security Survey Security 77

Gonzobanker

DECEMBER 14, 2023

Just think of what the industry dealt with in the last 12 months: The brunt of the unprecedented scope and pace of Fed rate hikes hit home, and banks have seen an.80 Just think of what the industry dealt with in the last 12 months: The brunt of the unprecedented scope and pace of Fed rate hikes hit home, and banks have seen an.80

Fintech 194

Fintech Community Regional Technology 194

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

PYMNTS

MARCH 2, 2020

Uber Eats, facing losses and stiffening competition from both Grubhub and DoorDash, is changing its leadership and reorienting its efforts around profitability. According to Walmart the new structure is targeted at having steadier prices and customer experience regardless of where transactions occur.

Marketing 141

Marketing Data US Leadership 141

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Yet it’s a growth business looking to attract more customers, which means the team must do things smarter and more efficiently. A truly agile operating model.

Leadership 87

Leadership Case Study Innovation Online 87

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Yet it’s a growth business looking to attract more customers, which means the team must do things smarter and more efficiently. A truly agile operating model.

Leadership 79

Leadership Case Study Innovation Online 79

Gonzobanker

AUGUST 17, 2016

Business intelligence has been listed as a top priority for CIOs and executive teams for the past several years across many industries, including banking. For banking, top business drivers have included customer engagement and innovation, but also just plain old know-your-customer regulatory and compliance expectations.

Leadership 60

Leadership Tools Big Data Risk Management 60

Gonzobanker

DECEMBER 17, 2021

Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. MOEs like this are rare in the credit union industry, but we expect with continued demands for scale there will be more. Lifetime Leadership Achievement Awards. Acronym of the Year. Has to be M-O-E.

Fintech 143

Fintech Strategy Leadership Lending 143

Independent Banker

SEPTEMBER 30, 2021

Use these 3 technologies to safeguard customer data. of consumers report concerns about customer experience, including personal data. The biggest knock on multifactor authentication is inconvenience, according to Joel Williquette, ICBA’s senior vice president of operational risk policy. It’s traumatic for bank leadership.

Community 139

Community Community Bank social media Security 139

Independent Banker

FEBRUARY 3, 2016

With competition heating up in today’s financial industry, it’s more important than ever to truly understand your customers in order to win the race for profitability. But, what about those customers who maintain accounts outside of your institution? Collecting Accurate Data Via Integrated CRM. by Shanda Purcell.

Leadership 70

Leadership Customer Experience Management Data 70

FICO

MAY 17, 2023

Empower Your Enterprise Transformation As organizations increase in size, an unfortunate side effect is that many become siloed by department and distant from the customer. Multiple roles across data science, risk management, marketing, operations, and lines of business can collaborate effectively to drive cross-functional change.

Analytics 52

Analytics Innovation Data Tools 52

FICO

JANUARY 24, 2018

Advisen: Barbican Takes a Leadership Stance on Cybersecurity Insurance. By running scans and receiving reports on an ongoing basis, enterprises can ensure that the people, process and technologies they use to protect their data assets are operating at maximum efficacy.”. The Goal: Improving Customer Experience.

Conference 55

Conference Customer Experience Maine Exercises 55

Gonzobanker

DECEMBER 20, 2019

Kent Oram, CEO, Idaho Central Credit Union – As evolution, revolution and occasional shareholder dilution occur across the industry, a leader in Idaho has quietly worked over the past 12 years on accumulating legendary performance. In an industry changing slowly, the Gonzo team has to salute Pierre Naude, CEO of nCino.

Idaho 148

Idaho Conference Data Marketing 148