PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 In the U.S. trillion and $1.5

Online 101

Online Fraud Branding social media 101

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Improving customer experiences was not the sole focus of 3DS 2.0’s The changes also include enhanced fraud protections for merchants. s upgrades, however. For example, 3DS 2.0 solutions going forward.

Fraud 165

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PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. This increased digital presence also brings a greater risk of digital fraud, however. The Fraud Threats Facing Digital-First Banks.

Security 213

Security Innovation Fraud Study 213

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. 2019 website.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

DECEMBER 21, 2020

As the new Tracker states, “eateries are turning to online and mobile ordering as well as delivery to stay afloat, with online order volume from food chains spiking by 225 percent since the pandemic began. These growing revenue streams carry their own risks, however, not the least of which is their propensity to be targeted by fraud.”.

Mobile 151

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PYMNTS

OCTOBER 13, 2020

A recent study of North American and European consumers found that 92 percent expect their digital transactions to be safe, streamlined and convenient, for example. Merchants must be on the lookout for a variety of criminal activities, and credit card fraud is an increasingly important one. Check out the full story in the Tracker.

Report 174

Report Fraud Tools Security 174

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . Buy/build and gap analysis studies are integral in helping determine where embedded finance may reap the most benefits. . Embedded Finance and Blockchain .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

APRIL 15, 2020

Customers of Microsoft can access digital purchase receipts through Canadian tech services firm Ethoca , a subsidiary of Mastercard , and its partnerships with a growing matrix of banks. Ethoca’s Digital Receipts service offers transparency about online purchases to make it easier for people to keep track of what they buy.

Fraud 167

Fraud Cards Tools Online 167

PYMNTS

JUNE 17, 2020

With its new importance as a revenue stream, mobile ordering is driven in part by reviews and the exchange of customer data. Where you find customer data, you also find cybercrooks. A solid fraud prevention solution is a QSR’s first line of defense against card testing attacks.”. A Fraudster’s Feast.

Tools 141

Tools social media Fraud Mobile 141

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. 2019 website.

Customer Experience 48

Customer Experience Retail San Diego Study 48

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. A report released by the FTC in February 2022 indicates a 71% increase in fraud in 2021, which cost consumers roughly $5.8

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. A recent study found that 75 percent of this generation’s members visit financial institutions (FIs) at least once per month. million.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses.

Millennials 165

Millennials Trends Meeting social media 165

FICO

MAY 19, 2020

History tells us that things like natural disasters, times of economic instability, and fears of recession or unemployment provide the perfect environment for increased fraud and financial crime. So, I thought I would outline my top 5 fraud manager considerations during COVID-19. Examples include fake emails from CDC, WHO, and FEMA.

Fraud 52

Fraud Management Handbook Cards 52

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. The study came up with Reputation Scores, measured on a scale of 100 to 1,000, based on online reviews, accurate listings, social media, search results and customer engagement.

Retail 103

Retail Study Online Mobile 103

PYMNTS

AUGUST 11, 2020

These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless to ensure they do not abandon it for faster competitors. To learn more about how slow or piecemeal address verification can cause frictions in the consumer experience, visit the Tracker’s Deep Dive.

Report 247

Report Guam Hawaii Security 247

PYMNTS

SEPTEMBER 18, 2019

Online marketplaces need to meet higher and higher standards if they want to keep customers from the competition. As online shopping is now a global endeavor, that can be trickier than it seems. To weed out false sellers, the marketplace uses automated programs and human customer service agents. Counterfeit Problem.

Online 126

Online Case Study Branding Fraud 126

PYMNTS

NOVEMBER 8, 2019

The real authentication struggle lies with the region’s payment service providers (PSPs), however, which must craft solutions that both comply with the standard and ensure end customers’ experiences remain convenient, quick and satisfying. SCA mandates authentication changes for nearly all of the region’s online payment processes.

Compliance 101

Compliance Online Fraud Regulation 101

PYMNTS

JANUARY 15, 2021

Faulty data, on the other hand, can result in botched deliveries, inefficient operations and poor communication with customers.”. Failing to obtain accurate data and frustrating customers naturally leads to diminished sales. One study reported that 19 percent of failed deliveries are the result of erroneous address information.

Data 139

Data Los Angeles Study Fraud 139

Cisco

JANUARY 26, 2022

Incumbent financial institutions continue to build trust- based relationships through the expertise of their financial professionals while pursuing digitization to optimize customer experience and improve operational efficiency. Notably, these experiences were as convenient and productive for employees as they were for customers.

Meeting 100

Meeting Customer Experience Study Tools 100

PYMNTS

JUNE 8, 2020

PYMNTS’ June 2020 B2B API Tracker® done in collaboration with Red Hat , observes that recent rapid adoption trends for APIs among banks and financial institutions (FIs) indicate a wolf at the door (Big Tech, challengers), but more so, the realization that customer experience (CX) is the new currency.

Security 130

Security Policies Fraud System 130

NCR

SEPTEMBER 7, 2016

Fraud continues to be a significant challenge for the financial services industry. New studies have highlighted the challenges that financial institutions (FIs) continue to face when combating fraudulent behavior. The organization claimed fraud has risen 71 per cent over the last decade. What can FIs do to prevent fraud? .

Fraud 40

Fraud Cards Study Software 40

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience.

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

DECEMBER 24, 2020

And while the shift to digital in grocery wasn’t premised on quite the same type of necessity seen in restaurants, consumer’s pressing concerns about their safety combined with the increased convenience of digital shopping have pushed the grocery game online in heretofore unseen ways. Kount Chief Customer Experience Officer Rich Stuppy.

Study 206

Study Industry United States Innovation 206

PYMNTS

NOVEMBER 8, 2019

Not only that, but fresh PYMNTS research sheds light on fraud and facial recognition. customers had $736 million in loan balances at the end of September, though it’s not clear how that compares with other credit cards, as Bloomberg said banks do not break out performance by individual cards. Trackers and Reports.

Apple 100

Apple Cards Fraud User Experience 100

FICO

JANUARY 11, 2022

Future-proofing your organization now involves studying behavioral science and how people engage with technology. Consider how your interactions with customers must adapt to different digital channels versus a bank branch. Small UX improvements (like real-time address lookup) can have a big impact on customer experience.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

NOVEMBER 23, 2016

That effort also used CashStar’s services to allow consumers to order their gift cards online. “We are excited about our expanded partnership with Nordstrom and focused on keeping growth and delivering exceptional customer experience with them,” said CashStar President and CEO Ben Kaplan in another statement.

Cards 100

Cards Customer Experience Analysis Resources 100

FICO

DECEMBER 9, 2021

Over 50% of customers said that a well-designed banking app is a primary consideration factor when choosing a bank. . The pandemic caused dramatic changes in consumer behavior, and online retailers and FinTechs have heavily contributed to this digital acceleration by raising consumer expectations.

Trends 52

Trends Report Customer Experience Data 52

PYMNTS

AUGUST 8, 2019

Verifying Digital Identity In The Sharing Economy Report , based on a survey of American sharing economy participants, in the rush to onboard new users, making the customer experience more simple could be making security more vulnerable. According to PYMNTS’ new Who Are You? percent), providing a phone number (64.6 percent). “We

Security 108

Security Survey Customer Experience System 108

PYMNTS

OCTOBER 18, 2016

In a recent study by RSR Research, some merchants proved to have a long way to go when it comes to satisfying consumers looking for a seamless gifting experience. And in the prepaid arena, he said, there is the risk for “incredible amounts of fraud.” Unless retailers make it hard. Then, There’s 51. Then, There’s 82.

Retail 100

Retail Cards Study Customer Experience 100

PYMNTS

OCTOBER 21, 2020

This year has been even worse on the fraud front,” we learn from the new PYMNTS Preventing Financial Crimes Playbook , done in collaboration with NICE Actimize , “as financial crime stresses FIs that are already confronting the pandemic, economic struggles and an unpredictable political climate. Real-Time, Cross-Channel Fraud Controls.

Fraud 140

Fraud Security Mobile Tools 140

FICO

JUNE 5, 2019

“This is the first time we have used big data to guide marketing campaigns and to create further segmented customer management and precision marketing,” said Jingiao Yu. The scoring model makes a scientific decision for each customer by assessing the customer’s credit risk, fraud risk and behavior profile.

Management 40

Management Cards Case Study Marketing 40

FICO

MAY 19, 2021

What Is First-Party Fraud? From banks to telcos to debt collection agencies, what looks like unrecoverable bad debt may in fact be first-party fraud. For many people, the word “fraud” evokes images of shadowy criminals using stolen identities and purloined credit card information to commit financial crimes. by Matt Cox.

Fraud 52

Fraud Groups Analytics Compliance 52

FICO

FEBRUARY 12, 2023

Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

JUNE 16, 2020

Social media engagement plays a central role in modern restaurants’ daily business, with eateries using platforms like Facebook, Twitter and Instagram to advertise new menu items, interact with customers and drive business to their locations and mobile apps.

social media 152

social media Fraud Google Mobile 152

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74