PYMNTS

OCTOBER 24, 2018

When it comes to deploying corporate resources in the battle against online fraud and account takeovers (ATOs), all too often, guiding principles fail to spot what’s really happening to a business in real time. The rule of thumb here is that after committing account takeover fraud, those fraudsters lie in wait before using the stolen account.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

PYMNTS

APRIL 20, 2017

Payments and risk management solutions provider Verifi, which specializes in serving CNP merchants, just recently announced the launch of a new platform that aims to improve efficiency and cut down on unnecessary chargebacks and fraudulent claims.

Fraud 108

Fraud Risk Management Customer Experience Management 108

FICO

NOVEMBER 1, 2022

Application Fraud – Does Canada Need a New Approach? FICO’s Fraud, Identity and Digital Banking Survey 2022 shows that customers in Canada want slick onboarding processes, where fraud controls work but don’t delay account opening. And what does that mean for the future of your fraud management solutions?

Fraud 52

Fraud Survey Customer Experience Data 52

FICO

JULY 5, 2023

billion, according to CFCA’s 2021 Fraud Loss Survey Report. Subscription fraud can be a symptom of or gateway to other frauds. But subscription fraud also continues in traditional ways, like those who subscribe with no intent to pay, and those who seek to acquire incentivized devices falsely just to sell them online at a profit.

Fraud 52

Fraud How To Survey Analytics 52

Abrigo

DECEMBER 14, 2023

Learn how to tap your data to generate management insights. keep me informed Learn more about Abrigo Connect What is your destination? Draw from your personal, industry, or business experience. What specific technologies would you like to see us pursue for a better customer experience? Explore Abrigo Connect.

Lending 221

Lending Risk Management Meeting Survey 221

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon.

Conference 221

Conference Las Vegas Fraud Case Study 221

CFPB Monitor

SEPTEMBER 8, 2022

He observed that “[d]igitalization has put a premium on online and mobile engagement, customer acquisitions, customization, big data, fraud detection, artificial intelligence, machine learning, and cloud management” and that “these activities require expertise and economies of scale that most banks do not have.”

Fintech 146

Fintech Risk Management Conference Lending 146

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

FICO

APRIL 20, 2021

As customer adoption to open banking accelerates across the UK and Europe, there is no better time than now to pause and make sure all the necessary controls are in place for the continued growth, including an enterprise fraud strategy. . Protecting Open Banking Transactions with Enterprise Fraud Management.

Fraud 52

Fraud Strategy Management Compliance 52

FICO

JULY 30, 2019

Before getting started, CSPs should determine who “own”’ and is accountable for subscription fraud. Is it the fraud team? Credit risk? Also, is there a clear and agreed fraud risk appetite that has exec sponsorship and is agreed by all stakeholders? In part, this is due to the ever-changing nature of fraud.

Fraud 52

Fraud How To Analytics Analysis 52

FICO

JULY 13, 2020

But for criminals, working individually or in fraud rings, these vehicles (or any vehicle, for that matter), present an attractive opportunity: finance the vehicle, sell it illicitly, and pocket the cash. An estimated 10% to 15% of auto finance companies’ bad debt book actually classifiable as first-party fraud.

Fraud 52

Fraud Analysis United States Risk Management 52

FICO

MARCH 26, 2018

In many financial institutions, different products and/or channels are often managed by different teams. For fraud management, this means the people managing card fraud are not engaged in managing ACH payment fraud, and the person worrying about customer experience is not the person awake at night with fraud worries.

Fraud 86

Fraud Management Strategy Analytics 86

PYMNTS

APRIL 7, 2016

TSYS will bring its risk management solutions that enable cardholders to monitor their accounts and prevent fraudulent activity with real-time access to communication options, including push notifications, SMS text messaging, voice messages and email. TSYS clients in Europe now have access to real-time, on-demand cardholder alerts.

Risk Management 100

Risk Management Study Fraud Survey 100

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” The result is two different customer experiences that cannot be brought together.

Technology 195

Technology Customer Experience Data Training 195

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. The pandemic has paved the way for fraudsters to try new avenues of attack, and is laying bare the limitations of the fraud prevention tools currently deployed.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. In short, the new rule might require companies that deal with ACH payments to retool their fraud detection systems. How much effort will that require, then?

Payments 178

Payments Fraud Security Customer Experience 178

FICO

JUNE 1, 2023

As AI applications are put to work at more complex tasks like managing capacity on power grids and monitoring financial transactions for fraud , all of us at FICO firmly believe that the only type of AI to apply is the responsible, explainable, ethical kind. Models need to generalize and ensure that one behavior doesn’t dominate.

Training 59

Training Fraud Customer Experience South Carolina 59

Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. Credit Risk Management. Lending & Credit Risk. learn more.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

JUNE 8, 2020

PYMNTS’ June 2020 B2B API Tracker® done in collaboration with Red Hat , observes that recent rapid adoption trends for APIs among banks and financial institutions (FIs) indicate a wolf at the door (Big Tech, challengers), but more so, the realization that customer experience (CX) is the new currency.

Security 130

Security Policies Fraud System 130

PYMNTS

JUNE 5, 2020

Such solutions can “empower people to control their financial well-being,” Andrew Davies, vice president of global market strategy and financial crime risk management at financial services technology company Fiserv , told PYMNTS in a recent interview. How To Quickly Fight KYC Fraud.

Security 174

Security Fintech Data Fraud 174

Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. Credit Risk Management. Lending & Credit Risk. learn more.

Lending 195

Lending Community San Antonio Survey 195

CFPB Monitor

APRIL 1, 2021

In what could be an important step towards needed regulatory updating to accommodate the growing use of artificial intelligence (AI) by financial institutions, the CFPB, FDIC, OCC, Federal Reserve Board, and NCUA issued a request for information (RFI) regarding financial institutions’ use of AI, including machine learning (ML). Uses of AI.

Risk Management 78

Risk Management Training Lending FDIC 78

PYMNTS

MARCH 22, 2018

In an interview with PYMNTS, Nathan Trueblood, VP of Product Management at DataTorrent , said customer expectations of retailers are changing — adding both challenge and opportunity to that data/time conundrum. Consider the fraudster who buys something but picks it up in-store, moving beyond the confines of card-not-present fraud.

Retail 100

Retail Data Fraud Risk Management 100

PYMNTS

OCTOBER 10, 2018

One of the biggest problems with wire, particularly in the B2B payments space, is its target for fraud, and the Federal Bureau of Investigations (FBI) says instances of business wire fraud, commonly referred to as the business email compromise, are climbing. Thieves attempted to steal $5.3

Fraud 116

Fraud Compliance Innovation Payments 116

FICO

APRIL 1, 2020

Anat: One of my initial steps in my career in analytic software was to study industrial engineering and management (IE&M), specializing in enterprise information systems, at the Technion (Israel Institute of Technology). What life choices led you to FICO?

Analytics 80

Analytics Customer Experience Software Fraud 80

Gonzobanker

JANUARY 4, 2023

It was a single document that had every aspect of the bank’s technology goals for the year – hardware, software, vendors, projects (all led by information technology, or IT, by the way) – the entire bank IT budget. They will have some piece of it, though, such as reviewing outsourced disaster recovery and information security plans.

Technology 78

Technology System Software Groups 78

PYMNTS

AUGUST 16, 2018

Risk looms large with rampant growth in fraud, however, and financial institutions (FIs) must stay guarded to prevent cybercrime. Reducing Risk By Fighting Fraud. One of the largest, still-growing risks that banks face is increased cybercriminal attention and attacks. The financial services industry is booming.

Digital Banking 101

Digital Banking Fraud Data Tools 101

FICO

SEPTEMBER 29, 2022

Even if they’re appealing to younger demographics, those with lean credit histories and so-called ‘thin-files’, success hinges on the perception of trust, security, appropriate risk-aware offers and the quality of customer experience. Telcos and the Need for Risk-Aware Persona-Based Acquisition.

Analytics 52

Analytics Data Risk Management Customer Experience 52

PYMNTS

JUNE 21, 2019

The question for FIs, he said, is: “How do you bring technology and customer experience together to create a user-centric journey?”. As Bajaj cautioned, “You do not want to be focused on onboarding every single customer,” as such an approach may sacrifice quality for quantity. The Challenger Banks. Bringing AI Into The Picture.

Customer Experience 108

Customer Experience Data Mobile Risk Management 108

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Listen to the podcast episode, " How To Sleep Easier at Night About Capital and Risk Levels.". keep me informed. Whitepaper.

Community 195

Community Lending Maine Resources 195

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. Adoption is already happening across the finance industry.

Compliance 177

Compliance Regional blockchain Technology 177

Gonzobanker

JULY 8, 2022

In the midst of this rapid-fire disruption, chief information officers are expected to be nimble, forward-thinking leaders who foster innovation in their organizations. Enterprise Resource Manager. The New CIO Skillset.

Resources 139

Resources Leadership Technology Management 139

PYMNTS

NOVEMBER 19, 2019

The credit cycle will turn, and you’ll have a generation of credit risk managers who’ve not been through a recession yet. He posed the question: “Does the customer know the card is offered by a partner but in conjunction with a financial institution?”. Do FIs want to navigate card programs through that?”.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

MARCH 11, 2016

As Bise pointed out, not only does this strategy aid in improving the overall customer experience and reducing risk, but it also allows companies to keep pace with the changing customer acquisition landscape.

Data 100

Data Customer Experience social media Fraud 100

FICO

MARCH 6, 2020

With the acquisition of Tonbeller in 2015, FICO expanded its fraud portfolio and moved into the growing market for financial crime and compliance solutions to bring the benefits of advanced analytics to a field dominated by rule-based systems. Fraud and money-laundering are closely connected. However, this has changed over time.

Compliance 81

Compliance Technology Fraud Analytics 81

FICO

OCTOBER 1, 2018

These awards shine a spotlight on business leaders who are driving their business forward and improving the customer experience using decision automation, optimization, predictive analytics, AI and machine learning. More information: www.fico.com/decisionsawards. Tanya Andreasyan , editor at Banking Technology.

Analytics 40

Analytics Conference Compliance Innovation 40

FICO

FEBRUARY 17, 2023

And I’m not alone, as many others are eagerly moving their payment information into things like Apple Wallet and Samsung Wallet for daily use. Learn how FICO lets you use omnichannel communications to connect with customers across the financial lifecycle, and create delightful customer experiences wherever customers engage.

South Carolina 52

South Carolina Fraud Management Payments 52