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Customer Experience in Financial Services

Celent Banking

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. But as one presenter stated, having more VoC channels doesn’t automatically result in a better customer experience.

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iZettle CEO: Why PayPal’s Fast-Tracking Innovation To Future-Proof SMBs

PYMNTS

Indeed, just as SMBs have fast-tracked their own digitization efforts, their financial technology partners have also found the current climate to be an opportunity to accelerate innovation and roll out new services to support their merchant and consumer users. Innovation On The Fast Track. The Bigger PayPal Picture.

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Esker Integrates With Stripe Connect For Streamlined Payment Processing

PYMNTS

“As the most innovative player in financial technology, Stripe was the clear choice for us,” said Esker CEO Jean-Michel Bérard. Stripe’s PCI Service Provider Level 1 certified solution offers the stringent payment protection our customers worldwide expect.

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RTP Picks Up Pace With Corporates, While CBDCs Raise Banker Doubts

PYMNTS

The Clearing House's real-time payments offering, the RTP ® network, continues to gather steam with financial institutions (FIs), FinTechs and their business customers in this week's Payment Rail Innovation roundup. Wells River Savings Bank Joins The RTP Network. Modern Treasury Raises Funding To Accelerate B2B Payments.

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37 Corporate Innovation Labs In Finance

CB Insights

As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. One popular approach: in-house financial innovation labs. Fidelity Labs is also exploring how AI can improve customer service and FCAT opened a blockchain incubator.

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Young Consumers Love to “Buy Now, Pay Later” – Here’s What to Know About the Explosive Fintech Trend

Perficient

Since Square purchased Afterpay, customers can get an Afterpay card to use with participating retailers that operate with Square, which lets customers use Afterpay for in-store purchases. Afterpay is offered at thousands of merchants – notable names include Nordstrom, Bed, Bath & Beyond, and Nike.

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GFT Advances in 2022 IDC FinTech Rankings

Bobsguide

Financial companies are doubling down on IT. IDC’s Fortune 500-style ranking categorizes and evaluates the top global providers of financial technology based on calendar year revenues. Bettering customers around the world.

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