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Finovate Fall 2016 Live Blog – Day 2

William Mills

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. Purple = Customer Experience.

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Finovate Fall 2016 Live Blog – Day 1

William Mills

Also a pretty good customer experience. Besides Georgia, Texas seems to be a hot area for FinTech companies. Getting ready to talk about two customer experiences. USAA is a customer and they are known as an innovator. Their application is middleware. identitii makes payments safer and faster. Biometrics?

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