Customer Experience Exercises Marketing Risk Management 
South State Correspondent
APRIL 27, 2022
Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.
South State Correspondent
JANUARY 30, 2024
Marketing and technology (IT) are two budgets that have taken the most significant hit. Shadow IT may be in the form of a marketing platform like Canva or Grammarly to assist in writing, two of the more popular shadow expenses. As such, bank budgets have come under scrutiny. Usually, a bank spends about 8% of its revenue on IT.
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South State Correspondent
MARCH 14, 2024
Risk management also needs to change. Finding your bank tied to a rural area that is decreasing in size and profitable demographics is your bigger risk. Strategy Is About Choices – Blockbuster If your strategic plan operates under the common theory “more but better,” then you likely have more strategic risk than you know.
Gonzobanker
MAY 8, 2020
So far, bankers have taken comfort in the soundbite that “this crisis is different” because of the strong capital levels and risk management rigor that has developed since the Great Recession. The problem today is that most banks are not applying a true product management discipline to the debit and credit business.
FICO
JANUARY 24, 2018
In 2017 we were honored to receive a Chartis Innovation Award for the Enterprise Security Score, in recognition of the market-proven predictive analytics and innovative machine learning technology FICO has successfully applied to the cyber domain. The Goal: Improving Customer Experience.
FICO
FEBRUARY 12, 2023
Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.
FICO
MARCH 6, 2020
At FICO, I am responsible for planning and implementing growth strategies to develop new markets, and the expansion of our compliance business globally. I also manage the partner channels and programs for our financial crime compliance solutions. What do you do? How long have you been in the industry?
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