Perficient

SEPTEMBER 29, 2020

In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. I’m the Principal for the Digital Marketing Solutions Business Unit here at Perficient. With me today is Jim Hertzfeld, our Chief Digital Strategist. Eric: Awesome.

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South State Correspondent

MAY 1, 2024

Gentle Monster Background Founded in 2011 by Kim, Gentle Monster initially struggled to break through against large brands like Luxottica which controls an estimated 30% of the US market, and is behind almost every single designer eyeglass brand you can think of, including Ray-Ban, Oakley, Armani, Ralph Lauren, Chanel, Prada and many more.

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Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

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Community Customer Experience ATM Examples 275

PYMNTS

MARCH 2, 2020

Feeling a bit lost in the fast shuffle of news events? After an earnings performance that, despite showing growth across the board, was a disappointment to investors and analysts, Walmart is entering 2020 in redesign mode — particularly when it comes to digital operations. Let’s dive in…. Walmart’s Many Resets . So what happens now?

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Insights on Business

FEBRUARY 3, 2019

The Future of Work includes fully implemented intelligent, enterprise automation that transforms the employee and customer experience and enhances business impact. Be compliant while cutting costs and improving customer experiences. –> Explore IBM Banking and Financial Markets Solutions. IBMLive Twitter.

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South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. Money 20/20 cocktail parties started at noon, and events from sponsored race car driving to helicopter tours were common.

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Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. For most organizations and their customers, 2020 was a year eventful beyond measure. Barrier 3: Lack of Alignment.

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Perficient

JULY 11, 2023

Document creation and management is a crucial part of their operations. Automation: The document generation process can be triggered based on specific events or actions, ensuring the right documents are generated at the right time.

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FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

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PYMNTS

AUGUST 14, 2020

financial services system, the landscape is nowhere near as developed as in other markets like the U.K. and why market events like the pandemic will likely be far more effective at open banking proliferation in the country than waiting for legislation to catch up. Indeed, many FIs in the U.S. Earlier this year, for example, U.S.

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South State Correspondent

MAY 13, 2024

Last week, Nacha held its Smarter Faster Payments Conference in Miami, a significant event for over 1,800 bankers and vendors. Unfortunately, most banks don’t gather fraud data across payment channels or track “pre-crime events.” If banks make it harder for criminals to make money, they will move on to other areas.

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PYMNTS

FEBRUARY 5, 2020

Amid the continued shift to eCommerce, peak season is getting redefined to the point that platforms and even countries are “manufacturing” their own huge events spanning borders and currencies. This creates an opportunity for businesses to adopt relevant technology to benefit from additional security and deliver good customer experiences.

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FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

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Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

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PYMNTS

JUNE 15, 2020

Fifty-seven percent of respondents expressed an interest in scheduling appointments with in-store staff, while 64 percent want to attend in-store events. The operative issue is how the tide will turn now that consumers have declared their shift to online shopping and their fear of returning to physical stores.

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PYMNTS

SEPTEMBER 15, 2020

"Our online storefront and purchasing technology empowers brands with a path to purchase that speaks to today's consumers, delivering high-value outcomes directly to consumers while increasing sales and customer loyalty, and creating a top-notch customer experience.”.

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PYMNTS

OCTOBER 16, 2019

We’re excited for this pilot with True Tickets to help us explore how to standardize processes across our partners and create a more consistent customer experience,” said Kyle Wright of Shubert Ticketing and managing principal of Broadway Tech Accelerator. “We

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PYMNTS

JUNE 10, 2020

The Scottish technology firm said SMBs receive a platform that lets them compete in international markets with EdgeCTP and WU Edge joined together, according to a Wednesday (June 10) announcement. Recent world events have had a huge economic impact so traditional business, models must be replaced. BankFX will be linked to the cloud.

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Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy.

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PYMNTS

OCTOBER 16, 2019

We’re excited for this pilot with True Tickets to help us explore how to standardize processes across our partners and create a more consistent customer experience,” said Kyle Wright of Shubert Ticketing and managing principal of Broadway Tech Accelerator. “We

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blockchain Boston US Customer Experience 100

PYMNTS

JULY 1, 2020

That estimate comes from market intelligence company GlobalData, which predicts that total spending in the region will dip to $60.3 COVID-19 has forced luxury brands to postpone their fashion shows and cancel promotions events, and has disrupted supply chains,” GlobalData Retail Analyst Suresh Sunkara said. billion compared to 2019.

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FICO

MAY 15, 2023

With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

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Payments Video Customer Experience social media 52

Gonzobanker

FEBRUARY 8, 2022

Instead, stories and conversations were salted with examples of fintech investments, BaaS opportunities, customer experience transformation, crypto integration, and even blockchain experiments and the potential of DeFi. An arms race in marketing and digital cannot be ignored. What does this mean? price/book multiple.

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South State Correspondent

JANUARY 3, 2024

This fictional novel with an ugly cover is a fast-paced and entertaining story of a plant manager desperately trying to improve operational performance and his marriage. Tom is your guy if you ever need a fantastic speaker for a bank event. The Negativity Fast , by Anthony Iannarino – This is the newest book on this list.

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Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Digitally transforming operations, operating models and technologies to compete in a changing industry structure.

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PYMNTS

NOVEMBER 9, 2016

Retail TouchPoints announced the award as part of its fifth annual Store Operations Superstar Awards, which recognize companies with the most creative and successful store operations strategies. Rue21 is a $1 billion retailer that caters to the teen market with the latest fashion trends at affordable prices.

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South State Correspondent

JULY 25, 2022

Whether it is an earnings call, quarterly shareholder letter, or employee update, these are concerns the market has, and as a bank leader, you should be prepared. Uncertainty over higher rates, greater market volatility, and the threat of a looming recession, investors now suspect of growth. It is time to play a little defense.

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Insights on Business

MAY 12, 2017

In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses? On May 2 we hosted an event with the Economist, “Reinventing Financial Services” to convene clients and industry experts to discuss just that.

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Insights on Business

FEBRUARY 13, 2019

They use the Bradesco infrastructure, but they operate in parallel. At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. Social-based marketing. Event Hashtag: #Think2019.

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Perficient

SEPTEMBER 17, 2020

In “Contact Center Analytics – Global Market Trajectory & Analytics”, a recent report by Research and Markets, the global market for Contact Center Analytics is projected to reach US$2.6 A Conversation is the communication between one customer and one or more agents. Billion by 2027.

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Perficient

JULY 11, 2022

One could consider it the “layaway of the digital age,” except unlike with layaway, the consumer does not have to pay in full before taking their purchase home, using the service, obtaining the tickets to an event or destination, etc., which is a huge draw to using BNPL as a non-cash payment method.

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FICO

APRIL 1, 2020

The event was to be held in March but due to Coronavirus, it has been postponed to October. Last week, we brought you the second of three interviews with our finanlists, a Q&A between FICO's Chief Marketing Officer, Nikhil Behl and Louise Lunn.

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Abrigo

MAY 5, 2022

Podcasts for Bank & Credit Union Execs & Staff Are Plentiful; Here Are 10 Good Ones These banking podcasts discuss current events, strategic and policy issues, competition, digitalization advice, and more. or largely focused on the domestic banking market. And all release a new episode at least monthly. NextGen Banker 10.

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PYMNTS

AUGUST 7, 2020

Comparing the Amazon numbers to overall streaming service market share, Kantar says new subscriptions in Q2 actually did not spike as much during the pandemic as other at-home providers. As Amazon continues to keep its Prime Day cards close, its decision to launch the event in India has come under scrutiny. During Q2, 9.1

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Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. For those in marketing, data and analytics roles who have business operations responsibility. Customers expect personalized engagement at every touch point. 10:45-11:30 AM.

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South State Correspondent

MARCH 23, 2022

In 2021, Nubank spent around 4% of revenue, according to their financials, in marketing which is materially below the 7% target for most banks. Instead of marketing, the Bank strategically focuses on two areas – product development and customer service. Brand Differentiation Step 1: Build an Employee-Centric Culture.

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Branding social media Strategy Data 221

FICO

APRIL 17, 2023

Feedback was analyzed from more than 300 senior decision-makers responsible for personalization of customer experience at banks across North America, Brazil, South Africa, UK and Thailand. All of these are directly hitting banks' financial performance, competitive edge and their ability to deliver good customer experiences.

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