Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Insights on Business

SEPTEMBER 21, 2018

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

Conference 115

Conference Customer Experience Industry Trends 115

Perficient

NOVEMBER 21, 2023

I see myself as a resource for sellers throughout Perficient by offering thought leadership and strategy that elevate conversations with our insurance clients and prospects. How would you say your role supports Perficient and our clients? We’re developing industry solutions needed by many of the largest insurance companies in the market.

Industry 221

Industry Conference Meeting Maine 221

Independent Banker

MARCH 31, 2022

Last month, we hosted the 2022 ICBA LIVE event in San Antonio, and the theme for the general sessions was “All In. Spending extra time with a customer to give them an exceptional experience. Thinking outside the box to innovate and improve customer experience or an internal bank process.

San Antonio 162

San Antonio Community Customer Experience US 162

Insights on Business

OCTOBER 10, 2017

Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

Accenture

JULY 20, 2017

The study showed that those who have focused on change as a core capability—our ‘change leaders’—are seeing better results across a range of areas from cost control to customer service. Internal and external drivers are focusing these programs on cost control, improving the customer experience, digitisation and compliance.

Survey 154

Survey Strategy Digital Strategies Leadership 154

South State Correspondent

JANUARY 3, 2024

These books span a range of banking topics but emphasize second-order thinking, productivity, building client relationships, and innovation. Within the story are multiple lessons on dealing with the theory of constraints, choosing key performance indicators, organizational dysfunction, management, and leadership.

Leadership 370

Leadership Management Strategy How To 370

PYMNTS

JUNE 14, 2016

In addition, I spend a good deal of my time with the rest of the leadership team at Enova to identify our key strategic priorities as a company, whether it’s employee engagement, new products or markets, and, of course, strong financial performance. PYMNTS: What is the most difficult part of your job and why? JD: Great question!

Analytics 100

Analytics Customer Experience Data Leadership 100

Independent Banker

MARCH 31, 2022

It’s an honor to work with them as we focus on advocacy, education and innovation for the community banking industry. Hartings: ICBA’s ThinkTECH Accelerator brings fintechs and community banks together to enhance bank operations and the customer experience. Terry Jorde, Senior executive vice president and chief of staff, ICBA.

Community Bank 239

Community Bank Community Industry Texas 239

Gonzobanker

DECEMBER 22, 2020

During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. An early innovator in commercial workflow and analytics, upcoming CIOs could learn a ton from John on how to partner and engage constructively with lines of business.

Idaho 172

Idaho Community Industry Strategy 172

Perficient

AUGUST 5, 2020

A few examples include technical and user documentation, development, process improvement, time and task management, team building, meetings, mentorship, volunteering for culture events, and interviews. Engaging Leadership Inspires Collaboration and Teamwork. The leadership is really great!

Technology 441

Technology Austin Leadership US 441

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic.

Meeting 309

Meeting Customer Experience Branding Leadership 309

CB Insights

FEBRUARY 13, 2020

Over the last decade, Stripe has expanded its platform beyond payments processing to handling more complex marketplace transactions through Stripe Connect, while also offering complimentary services to help facilitate online commerce, drive growth for customers, and expand the funnel of internet businesses globally. TABLE OF CONTENTS.

Online 98

Online Company Retail Payments 98

Gonzobanker

NOVEMBER 9, 2015

Money20/20 became quite the event in a very short time, with 10,000 – count ’em – attendees up from 2,300 only three years ago. Lots of talk about innovation and customer experience. Innovation on the merchant side. So, good freakin’ God, real innovation from an industry behemoth? The logistics.

blockchain 60

blockchain Bitcoin Lending Innovation 60

Social Assurance

NOVEMBER 6, 2020

Despite the formidable challenge of combining four in-person events into one virtual event, the benefits of this new format were soon apparent. Bank marketers were showcased as strategic, innovative and essential to any person with a C in their title. So, how can Social Assurance help? By providing you the resources you need.

Marketing 12

Marketing Conference Minneapolis Analytics 12

William Mills

JULY 19, 2018

When planning which events and conferences to attend, many mistakenly refer to a “trade show season,” but if WMA’s Trade Show Directory tells you anything, it’s that there is no such thing as a single season for industry events. There are valuable events held every month of the year, you just may not know about some of them.

Conference 42

Conference San Diego Dallas San Francisco 42

FICO

APRIL 1, 2020

The event was to be held in March but due to Coronavirus, it has been postponed to October. I have always worked for international software companies and have been fortunate enough to choose organizations that have spearheaded technology innovation in their own areas. What do you find are the biggest opportunities and challenges?

Analytics 80

Analytics Customer Experience Software Fraud 80

BankNXT

OCTOBER 24, 2016

JP Nicols revisits the ever-present themes of leaders, learners and laggards around the subject of fintech and digital progress in banking. Fear and coding in Las Vegas on BankNXT.

Las Vegas 40

Las Vegas Fintech Customer Experience Leadership 40

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Innovation Showcase & Global Innovation Awards. General Sessions. Reminded us of how Lee Scott said Walmart would be the banker’s friend last year.

Chicago 97

Chicago Retail Branch Design Training 97

Gonzobanker

DECEMBER 19, 2022

Let’s see how this new scale allows for big investments in future innovation. It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. His passion for innovation, community, culture, and clients provides a leadership template for all future GonzoBankers.

Community 216

Community Fintech Industry Innovation 216

William Mills

MAY 9, 2018

I’ve participated in every US event except one as well as Finovate Europe last year. There are a number of great events in FinTech but this one I do my best to attend each year. How they describe their product/innovation: Taking Digital to the Limit: Reinventing the Core of the Mortgage Loan Process with Digital Transformation.

Security 40

Security Samsung Strategy San Jose 40

Gonzobanker

DECEMBER 14, 2023

Under Stuart’s leadership over the past 17 years, OnPoint has gone from under $2 billion in assets to knocking on the door of $10 billion, all while becoming the most recognized financial brand in the Portland market and achieving some of the industry’s best profitability in 2023. The “What the Hell Are Bankers Doing?”

Fintech 194

Fintech Community Regional Technology 194