Customer Experience eBook Management Operations 
FICO
NOVEMBER 16, 2022
In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. One of the key themes that we saw in the results is the continued investment in enterprise fraud management systems. Pain Points in Fraud Management Vary by Region. FICO Admin. by Andrew Manuel.
FICO
MARCH 7, 2022
This is where specialist financial services partners can help their clients by partnering with them to deliver an effective customer communications strategy and ensure they remain competitive. So, what are the problems that require a compelling customer communications strategy, that partner technology providers can help their clients solve?
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PYMNTS
JANUARY 20, 2021
Ryan Frere, executive vice president and general manager of B2B for Flywire , believes that embedded finance in B2B is key to payments optimization in 2021. We are seeing payments become an inextricable and largely invisible part of customers’ experiences with different product or service providers.
FICO
JANUARY 11, 2022
Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! You need to establish a learning culture where you can rethink the way your organization operates. An incorrect customer address poses ?little Respect the data.
PYMNTS
JANUARY 22, 2021
In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. Data and personalization was the key to helping customers in 2020.
Payments Source
JANUARY 1, 2018
Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. Three areas caused the most distress in Q3 2017: Dated or inaccurate data impedes effectiveness of marketing operations. Difficulty creating a consistent, multi-channel customer experience. Customer experience solutions.
PYMNTS
DECEMBER 31, 2018
Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. As they open new stores, they do so with a complete mentality change and a much more diverse approach to the customer experience and self-service.
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