Customer Experience eBook Innovation Technology 
PYMNTS
DECEMBER 27, 2016
PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of …” eBook. Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics.
South State Correspondent
APRIL 27, 2022
Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PYMNTS
JANUARY 22, 2021
Customer experience transcended channels, and we all learned to harness the organization and technology to connect experiences with customers in a more profound way. It’s been a year of rapid change. As digital took center stage for much of 2020, banks and credit unions operated in a much more dynamic model.
PYMNTS
DECEMBER 30, 2016
PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Here is the response from Florin Arghirescu, SVP of business relationships and innovation at Synchrony Financial …. The payments ecosystem is being redefined.
PYMNTS
DECEMBER 31, 2018
Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. There has been an assumption that if SCO is installed, customers will use it, and the retailers will shave costs. This couldn’t be further from the truth.
PYMNTS
DECEMBER 26, 2016
PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Here is the response from James Jenkins, director of payment security at CA Technologies …. Payments 2016: The Year Of Clarity For The Payments Sector.
PYMNTS
DECEMBER 31, 2019
Might the coming year be marked by innovation at the point of sale (POS)? Glancing through the digital pages of the PYMNTS eBook, a few themes emerge. Merchants will be turning on their near-field communication technologies, and accepting tap-and-pay at the terminal. The end of one decade, the beginning of another.
Expert insights. Personalized for you.
110 
Let's personalize your content