FICO

NOVEMBER 16, 2022

Enterprise Fraud Solution Buyers Want More Agility, More Data. Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. We asked about priorities, plans and requirements for enterprise fraud prevention and detection solutions , and the results are fascinating.

Fraud 52

Fraud Data Survey Regional 52

FICO

MARCH 7, 2022

Digital communications options vary across the customer lifecycle, whether it’s for onboarding, account notifications, fraud alerts, or collections. Operational efficiency is poor. How FICO Can Help You Meet Customers’ Communications Needs. Explore FICO® Customer Communication Services. by Huw Vaughan.

eBook 52

eBook Strategy Case Study Customer Experience 52

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! You need to establish a learning culture where you can rethink the way your organization operates. An incorrect customer address poses ?little Respect the data.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

Customer Experience Survey Strategy eBook 52

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Do the work for your customers; don’t pass the work along. Friction – not inherently good or evil.

Digital Banking 52

Digital Banking System Data Customer Experience 52