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Digital Banking: Humanizing the Customer Experience

FICO

Many enterprises have succumbed to the inclination to digitize everything, which by default leads to cold, clinical experiences. It’s difficult, but embracing new technology means that we have the opportunity – nay, the imperative – to focus on humanizing the customer experience. Download the 11 Commandment of Digital Banking.

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Mobile Card Apps: The Future Isn’t Plastic

PYMNTS

Just beneath the smartphone glass, brainy new tech is powering payments in ways that emphasize security and speed, while keeping one eye fixed on customer experience. consumers, the latest Mobile Card App Adoption Report finds that over 40 percent of American shoppers have downloaded a payment app onto their phone.

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Changing Authentication For A Changing World

PYMNTS

From their affinity for brunch (and avocados on toast ) to their attachment (uncorded, of course) for subscription services , it’s no secret millennials have some significant spending differences compared with older generations. Focusing on mobile millennials. Making faster payments more secure. That can be a tremendous help.

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For faster loan origination, stop doing this

Abrigo

Taking a critical look at the existing steps for the financial institution’s loan applications and credit decisions can uncover opportunities to offer faster business loan decisions that provide a better member or customer experience. Stop the loan-request runaround. Use a digital loan request. Get notified when they’re received.

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Banking On Social Banking

PYMNTS

If millennials are the future of, well, everything in payments, then mobile is the future of everything in payments. But the fact remains that millennials are tethered to their keyboards, of the small-screen size. Those apps, of course, are downloaded and used by consumers via mobile devices. And how can they remain relevant?

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Mobile Order-Ahead: It’s Not Just For Restaurants

PYMNTS

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

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What’s Next For C-Stores: Buy In-App, Deliver Pumpside

PYMNTS

“You have to create great experiences for customers,” he said, adding that providing a friction-free, relevant and even fun experience matters, particularly to younger consumers like millennials. Not to mention, those experiences go beyond pumpside deliveries. The eternal basics also count. “If

Mobile 152