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NEW DATA: Relevance Test: Majority Of Consumers Find Bank Web Content Lacking

PYMNTS

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content.

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For faster loan origination, stop doing this

Abrigo

Taking a critical look at the existing steps for the financial institution’s loan applications and credit decisions can uncover opportunities to offer faster business loan decisions that provide a better member or customer experience.

Lending 221
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Mobile Order-Ahead: It’s Not Just For Restaurants

PYMNTS

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193
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Changing Authentication For A Changing World

PYMNTS

From their affinity for brunch (and avocados on toast ) to their attachment (uncorded, of course) for subscription services , it’s no secret millennials have some significant spending differences compared with older generations. Focusing on mobile millennials. That can be a tremendous help. Keeping up with what’s next.

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Google Revs Up QSR And Connected Vehicle Capabilities

PYMNTS

The function taps into partnerships with delivery companies, and consumers can order without downloading another mobile app. In Google Maps and Google Search, consumers can access an “Order Online” button that shows up when they look for a supported restaurant. Those consumers also spent $43.9 billion on groceries, $47.2

Google 115
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What’s Next For C-Stores: Buy In-App, Deliver Pumpside

PYMNTS

“You have to create great experiences for customers,” he said, adding that providing a friction-free, relevant and even fun experience matters, particularly to younger consumers like millennials. Not to mention, those experiences go beyond pumpside deliveries. Food Partners. The eternal basics also count.

Mobile 152
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For Retailers, Influencing The Physical Store Visit

PYMNTS

This represents a losing battle on its face, as shifting to eCommerce alone as a salve for store closings brings retailers up against Amazon and other online behemoths, said the executive. There needs to be an exploration of what in the in-store experience does not work for customers. Yatskan queried.

Retail 101