Perficient

AUGUST 4, 2023

A proven track record of guiding businesses through digital complexities is crucial for unlocking their full potential, driving efficiency, and ensuring exceptional customer experiences, leading to long-term success. Download the Forrester report, The Digital Transformation Services Landscape, Q3 2023 to find out more.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

Perficient

OCTOBER 20, 2020

For example, our client, a leading fabric and craft retailer , was experiencing issues with extending its customer experience online and needed help improving inventory visibility within its supply chain and OM system. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

System How To Customer Experience Meeting 324

Perficient

NOVEMBER 23, 2020

These two things – customer willingness to share information, and the industry’s increasing need to be more relevant for a customer – are driving interest and investment in technologies like artificial intelligence, machine learning, and smart personalization. Personalizing the customer experience is no easy task.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

Perficient

AUGUST 28, 2020

The SXA component allows content authors to select the goal using a custom experience button. Sitecore’s Marketing Automation has additional tools that can be leveraged to create really rich customer experiences. available for download. This goal will be used to trigger Marketing Automation.

Marketing Automation 520

Marketing Automation Marketing Customer Experience Tools 520

Perficient

MAY 23, 2022

Building on our four-part approach of strategy, customer, internal readiness, and technology will help better position carriers to support the insurance product-purchasing journey for both agents and direct customers with an intuitive, experience-driven buying journey.

Strategy 294

Strategy Technology Customer Experience Innovation 294

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Blog reads.

Data 497

Data Customer Experience Analytics Industry 497

Perficient

JANUARY 4, 2024

Our AI Capabilities Forrester carefully researched each service provider in the report through a set of comprehensive questions and identified three core business scenarios – customer experience, process automation, and edge intelligence. Contact us  now to discover how our expertise can take your business to new heights.

America 309

America Data Customer Experience Report 309

Abrigo

JANUARY 17, 2023

Automating SMB and commercial lending elevates your customer's experience From making it easier to apply to speeding up loan closings, automation can helps make business lending customers and staff happier. Download report. They move your customer experience to the top tier and are available now. Whitepaper.

Lending 195

Lending System Customer Experience Case Study 195

Perficient

NOVEMBER 17, 2020

This platform provides a way for users to create customized and digitized applications that cut-down on time spent preforming certain day-to-day tasks. By digitizing business operations, your business will see improved customer experience, even when customer demand is up, and increased profits while keeping customer loyalty.

User Experience 294

User Experience Customer Experience Operations Software 294

Perficient

JANUARY 31, 2022

However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. The Crypto.com hack exposes shortcomings of multi-factor authentication.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Abrigo

MAY 24, 2024

Takeaway 1 Implementing the FedNow Service can help reduce interbank obligations, expand market reach, and enhance customer experiences. Would you like other articles like this in your inbox? Show your board of directors and leadership an outline of what it will take to prepare for FedNow at your institution.

How To 243

How To Fraud Resources Georgia 243

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

FICO

MAY 8, 2020

To understand the statistics for the individual countries surveyed download the infographics: Brazil. In my following research findings blog, I will look at how consumers view the methods financial institutions use to authenticate their identities and secure their accounts. Philippines. www.fico.com/identity. by Sarah Rutherford.

Customer Experience 52

Customer Experience Digital Banking Study Fraud 52

Perficient

FEBRUARY 28, 2024

Strategic investments toward smart and innovative technologies like artificial intelligence and generative automations will lead to improved efficiency and elevated customer experiences, particularly within the insurance sector. To learn more, download The Future Of Insurance , available to purchase or to Forrester subscribers.

Innovation 251

Innovation Regional Strategy Trends 251

Perficient

MAY 16, 2022

Remember, having your associates aligned throughout the customer experience is critical as consumers want to validate information quickly and will share disappointment widely. . More importantly, it’s the values your associates demonstrate when acting upon your value proposition in the market. Commitment is Key .

Strategy 294

Strategy How To Industry Marketing 294

ATM Marketplace

OCTOBER 17, 2018

Download your copy now! This infographic looks at some of the strategic considerations and concerns present today regarding data breach protection, including how time is critical, why some firms do not deploy data security measures and what the biggest threats are.

Customer Experience 48

Customer Experience Security Data Strategy 48

Perficient

OCTOBER 26, 2020

5G translates to faster download speeds, reduced latency, and more available bandwidth. Improved Consumer Experience Possibilities with 5G. Consumer markets have tried to deliver Immersive and personalized customer experiences with fits and starts, but with limited success. Generically-speaking. Video/Live Streaming.

Video 476

Video United States Apple Innovation 476

Bank Innovation

DECEMBER 2, 2019

According to a report from mobile analytics platform App Annie and the mobile marketing platform Adjust, only 6% of users globally who download a payment app will use that same app 30 days later. When it comes to keeping users engaged, payments apps seem to be missing the mark. Mobile payments are still on the […].

Payments 273

Payments Analytics Mobile Marketing 273

Bank Innovation

FEBRUARY 17, 2020

Customers download an app to pay staff members, including housekeepers, bellhops, valets and […]. There may no longer be an excuse for stiffing hotel staff who ferry bags to guest rooms. TipYo, an Alexandria, Va.-based

Payments 243

Payments Customer Experience Innovation Strategies Strategy 243

Perficient

NOVEMBER 1, 2023

Download the Forrester report, The Application Modernization And Migration Services Landscape, Q4 2023 to find out more (available to Forrester subscribers and for purchase). Whether your business is just starting its journey or seeking to enhance its current efforts, partnering with the right service provider can make all the difference.

Report 221

Report Strategy Digital Strategies Customer Experience 221

Perficient

FEBRUARY 3, 2021

To find out more, download the Forrester Now Tech: Salesforce Consulting Partners, Q1 2021 report , and contact our Salesforce experts today. Learn More About Perficient. The digital world is constantly evolving, and you have an important choice to make when it comes to your Salesforce consulting partner.

Report 507

Report Training Strategy Technology 507

Perficient

SEPTEMBER 23, 2020

You can now (in IOS 14) build an App Clip that can surface your ordering feature without first requiring the user to download your full app. Apple can embed this clip into the experiences of other applications, making it quick and easy to spread your capabilities around. The impact on customer experience can be enormous.

Mobile 322

Mobile Apple Examples Technology 322

Perficient

APRIL 25, 2022

For more information on enhancing your commerce strategy with the assistance of rising insurance trends, download our guide, Commerce Experiences and the Rise of Digital-First Insurance , and connect with Brian Bell and Beth Duerr on LinkedIn to engage with them further on the growing relationship between commerce and insurance.

Strategy 419

Strategy Analysis US Technology 419

PYMNTS

NOVEMBER 24, 2020

Technology giant IBM and Dublin-based client lifecycle management solutions company Fenergo recently partnered to use AI and analytics on the IBM Cloud to help FIs more easily onboard customers. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

JANUARY 18, 2021

Treasurers must also offer customers online access to manage their FX risks through digital channels, as the mismanagement of FX channels can lead to even more risk if customers are not proactively engaged.

Analytics 319

Analytics Data Risk Management Management 319

PYMNTS

JANUARY 7, 2021

It focuses specifically on 78 indicators to measure how retailers’ customer experiences affected their conversion rates. As checkout performance gaps shrank between the top 30 and bottom 30 merchants, digital wallet adoption and free shipping emerged as powerful determinants of positive customer experiences.

Innovation 168

Innovation Retail Customer Experience Online 168

Perficient

NOVEMBER 19, 2020

Latency kills the customer experience, and many banks’ mobile apps are not fully optimized for mobile devices, with rich content slowing them down. If you’re advertising a promotional rate, are you bringing customers directly to the promoted product or are you forcing them to navigate a product comparison page?

social media 309

social media Customer Experience Knowledge Base Mobile 309

CB Insights

NOVEMBER 18, 2022

Now, they’re fighting back by investing in technologies to improve the efficiency of their businesses and help digitize the customer experience to better compete with D2C insurtechs. download the State of Fintech Q3 ’22 Report. But not anymore.

Technology 71

Technology Customer Experience Analysis Fintech 71

PYMNTS

JANUARY 14, 2021

Our findings also indicate FIs that offer innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experiences, especially among younger generations like bridge millennials and millennials. One-third are very interested in using it for learning purposes, as well.

Video 224

Video social media Millennials Data 224

Abrigo

FEBRUARY 6, 2024

Update your board about AML/fraud threats with this infographic: "5 Fraud typologies impacting you and your customers." keep me informed Download infographic Fraud prevention increases confidence in your organization As fraud operations become more sophisticated, banks need to invest in the proper technology for check fraud detection.

Fraud 221

Fraud Training Trends Regional 221

PYMNTS

MARCH 8, 2019

Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. For more on the latest mPOS headlines, download the Tracker. Download this month’s Tracker to read the feature story. To read the full Deep Dive, download the Tracker.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

AUGUST 6, 2019

One of the messages he sent early in the talk was that even though so much attention is focused on mobile commerce, that flavor of retail is still very much in its infancy and has tremendous room to grow — not only in terms of sales, but also in seamless customer experiences. Five or Fewer Apps.

Retail 189

Retail Mobile Payments Comparison 189

Perficient

OCTOBER 14, 2020

Available as a bundled application for download, Perficient’s solution is built to enhance the Agent Workspace UI, which was first introduced in ServiceNow’s New York Instance. The flexibility of Twilio Flex is then made accessible through an iframe integrated into ServiceNow’s latest NOW platform. .

Video 519

Video Tools Innovation Trends 519

Abrigo

SEPTEMBER 11, 2023

DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when. Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences.

Risk Management 195

Risk Management Data Technology Fintech 195

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. contact-form-7].

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

SEPTEMBER 19, 2018

To learn more about how businesses are leveraging AI and ML technology to optimize their customer experience, click here to download the report.

Retail 158

Retail Report Samsung Customer Experience 158

Perficient

DECEMBER 8, 2020

It will work for the AEM page path, experience fragment path, asset path, and content fragment path. Download this package for reference, and don’t forget to drop a comment if you need more help on this. To ensure this would help, I tested this extended functionality on AEM 6.5.

Data 520

Data Customer Experience Management 520