Perficient

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Leveraging cloud technology for streamlined operations and enhanced scalability.

Trends 221

Trends Industry Operations Customer Experience 221

Perficient

AUGUST 5, 2020

With our team’s help, the client has been able to transition a significant portion of their userbase to a named user system and allowed us the opportunity to help develop the tools that their clients will use to manage these users.” — Austin Spinazze, Associate Technical Consultant. “I Engaging Leadership Inspires Collaboration and Teamwork.

Technology 441

Technology Austin Leadership US 441

Abrigo

SEPTEMBER 28, 2022

Construction loan administration Find out how today's technology has changed the shape of construction loan administration, creating a better customer experience and reducing risk. You might also like this webinar, "How to manage a high-performing construction loan portfolio." Technology can reduce both issues.

Lending 195

Lending Software Customer Experience Management 195

PYMNTS

APRIL 10, 2020

There are several complexities associated with reviewing and settling claims, given the nature of the insurance industry, which requires stringent customer authentication and documentation. That means firms must make sure that disbursements and all other customer experiences can be accessed on multiple channels — including mobile.

Mobile 198

Mobile Technology social media Customer Experience 198

PYMNTS

JUNE 8, 2020

Retail dispute management system Chargeback announced Monday (June 8) that it has closed a $6.6 He said the firm’s dispute management system is basically deployed across all major credit card and alternative payment ecosystems, but that navigating network rules remains a complex task for retailers who face growing chargeback issues.

Retail 142

Retail Management Customer Experience Capital 142

Gonzobanker

JANUARY 4, 2023

Back in the day, when I was the CIO of a bank, we had a Technology Plan. It was a single document that had every aspect of the bank’s technology goals for the year – hardware, software, vendors, projects (all led by information technology, or IT, by the way) – the entire bank IT budget. digital banking).

Technology 78

Technology System Software Groups 78

Abrigo

SEPTEMBER 11, 2023

DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when. Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. So, what is generative AI?

Risk Management 195

Risk Management Data Technology Fintech 195

FICO

JANUARY 25, 2021

Customer identity management is a term that is subject to a number of definitions. I will define it here for financial services and regulated companies as the business strategy and processes by which an organization establishes who a customer is and ensures that activity on their accounts is carried out by them.

Management 98

Management Fraud Customer Experience Compliance 98

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

Perficient

JULY 12, 2022

Across financial services – industries such as banking, wealth management, and insurance – the need for greater personalization has been a theme for several years. In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Perficient

FEBRUARY 29, 2024

Driven by technological advancements, regulatory changes, and shifting consumer preferences, the banking industry must evolve and respond accordingly. Intelligent automation and other data analytic tools enable banks to optimize processes, enhance decision-making, and improve customer experiences.

Trends 221

Trends Industry Analytics Compliance 221

Cisco

DECEMBER 14, 2020

55% can only go without a mobile device for up to 4 hours before they find it difficult to manage tasks in their everyday life. It’s evident that the penalty for poor application experience is very high, with over 49% of surveyed users stating they have switched suppliers due to poor digital experience.

Customer Experience 78

Customer Experience Innovation Branding Study 78

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Nevertheless, understanding the technology is crucial. Stay up to date with free resources on managing risk and driving growth.

Examples 221

Examples Fraud Resources Risk Management 221

Perficient

APRIL 2, 2021

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. AI is being leveraged at call centers to process and triage customer calls to provide improved customized service.

Regulation 309

Regulation Industry Risk Management Analysis 309

Abrigo

DECEMBER 22, 2023

Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. They’ve also focused on managing interest rate risk in a rising rate environment. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

Perficient

OCTOBER 29, 2020

That’s why you need a solution that helps the sales team manage the sales process and close the deal faster. CPQ is a technical platform that you can use to manage products and simplify the sales process. Also, during any manual sales process, you need to consider a lot of things, such as: Selling products depending on customers.

Management 247

Management Industry Customer Experience Examples 247

Abrigo

DECEMBER 2, 2015

The following is an excerpt from the Sageworks whitepaper "The Automation Revolution: How Technology is Changing the Way Firms Operate". As consumers adopt the latest technology, businesses must do the same in order to provide services and customer experiences that align with today’s technology. shifted to 2.0

Operations 150

Operations Technology Customer Experience Software 150

Perficient

MARCH 3, 2023

Once the business outcomes and pain points have been documented and prioritized and technology has been assessed, Perficient recommends that the next step be to determine what the inventory visibility capability should be. In this blog, we thought to offer the recommended next steps in the supply chain visibility journey.

blockchain 275

blockchain Management Regulation Resources 275

Perficient

FEBRUARY 12, 2021

My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. Completing HR paperwork before Day 1 will give the employees an opportunity to collect all the necessary documents and they won’t face the pressure of time constraints. Employees are savvy with technology.

Conference 340

Conference Video Branding Meeting 340

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. This Digital Transformation approach will help enterprises looking to re-platform, helping various Line of Businesses embark on the journey for Self Service Analytics, Modern fully managed Data Platform services etc. Developers.

Data 497

Data Customer Experience Analytics Industry 497

Abrigo

AUGUST 25, 2021

Takeaway 2 A consumer loan origination system can help FIs offer a fully digital retail lending experience. Takeaway 3 Enhancing the customer experience means delivering on customer expectations with digital offerings. How can FIs overcome retail lending challenges? Learn more.

Lending 195

Lending System Community Retail 195

FICO

JANUARY 6, 2022

As credit issuance, account management and collections enter the digital age, the opportunity for innovative experimentation is accelerated and made more complex by the wide range of data and decision points a digital platform enables. Can the decision process be fully digital, even if the documentation process must be fulfilled manually?

Management 52

Management social media Customer Experience Strategy 52

PYMNTS

NOVEMBER 10, 2020

George Throckmorton , Nacha's managing director and executive director of Afinis API Standards, said the company is "excited" to have Phixius finally go live. According to Throckmorton, Phixius fixes issues with the old system by using congruent regulations and leveraging blockchain technology.

Security 181

Security Fraud Customer Experience blockchain 181

PYMNTS

AUGUST 13, 2019

Australia and New Zealand-based ASB Bank has acquired a stake in a New Zealand startup developing a blockchain-powered trade management solution. 12) that ASB Bank has invested in TradeWindow with funds that will support the startup’s ongoing development of a distributed ledger technology-powered trade platform. said Monday (Aug.

blockchain 134

blockchain Customer Experience Security Management 134

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

DECEMBER 2, 2020

Managing employee spend is an arduous process that traditionally involves a lot of paper. Indeed, the physical receipt has been a point of friction in the expense management process for years, leaving travel and entertainment ( T&E ) innovators room to tackle the pain through technology. Doing Away With Receipts.

Data 163

Data Management Fraud System 163

Abrigo

FEBRUARY 23, 2022

Another option is to make small business lending more efficient and borrower-friendly so that the financial institution can win, process, and manage more loans without big increases in staffing or other expenses. That leaves two options: purchasing custom software or modifying one-size-fits-all software to fit their circumstances. .

How To 195

How To Lending Software Survey 195

Abrigo

FEBRUARY 13, 2020

Using a banking relationship manager helps your financial institution capture all customer/member information in a consistent, efficient manner. However, proximity to branches is becoming less and less important to customers and members. Use customer relationship managers to elevate relationship banking.

Community 273

Community Lending Management Innovation 273

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 155

Leadership Industry Management Resources 155

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

FEBRUARY 12, 2020

As the most innovative player in financial technology, Stripe was the clear choice for us,” said Esker CEO Jean-Michel Bérard. Stripe’s PCI Service Provider Level 1 certified solution offers the stringent payment protection our customers worldwide expect. Latin America, Asia and Europe.

Payments 174

Payments Customer Experience Regional America 174

Perficient

FEBRUARY 4, 2021

It helps in other crucial areas of your organization, such as search engine optimization (SEO) and legal risk management. Identifying and documenting accessibility requirements prior to development hand-off will significantly reduce the number of accessibility errors on a live page. Accessibility Belongs in the Design Phase.

UX 531

UX Guidelines Compliance Study 531

PYMNTS

NOVEMBER 25, 2019

You might end up ordering or paying with your face via facial recognition technology. Assuming the consumer has a mobile device and uses Apple or Google, the technology can push a loyalty program sign-up offer — sometimes including pre-filled forms — via the person’s NFC-enabled phone. percent of QSR customers and 47.5

Payments 225

Payments Mobile Dallas Apple 225

PYMNTS

FEBRUARY 7, 2020

As enterprise digitization initiatives permeate beyond IT departments and into corporate finance functions, executives are exploring new approaches to modernizing the ways they manage money. With its close ties to payments and cash management, the AR function can drive revenue growth and cost savings. ” Customer Relationship.

Customer Experience 142

Customer Experience Survey Operations Management 142

Gonzobanker

MARCH 13, 2018

Not surprisingly, many look to technology to support the transformation. Technology decisions can unduly—and sometimes unwittingly—drive the transformation process, however. We’ve seen numerous banks make critical technology investments before they thoroughly defined the business issues they were looking to address.

Lending 60

Lending Technology User Experience Data 60

PYMNTS

JANUARY 14, 2021

The adoption of multiple platforms is giving rise to so-called "app fatigue," and the challenge of integrating these technologies with each other is not always easily overcome. Unstructured data is another key barrier, with vital information locked inside physical documents, emails, contracts and other formats of information.

Data 175

Data Analytics User Experience Technology 175

Abrigo

FEBRUARY 27, 2020

Digital technology standardizes and automates many of the tasks causing the biggest headaches and delays for lenders and credit analysts. They are routinely experiencing processes that add costs, delay turnaround times, and can lead to inconsistency in pricing and risk management. Be ready to weather tighter times better than peers.

Lending 243

Lending Survey Data System 243