Customer Experience Digital Strategies Operations System 
Cisco
JANUARY 10, 2023
Cisco has a strong digitization point of view and holistic approach to digital business transformation. It’s an excellent way to solidify the optimal operating model mix for hybrid work, digital first engagement, operational excellence and process automation, sustainability, and cybersecurity.
Perficient
FEBRUARY 24, 2021
In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. He implemented a metric-driven management system that saw revenue rise 15 percent and profitability quadruple in his first year. Kim Williams-Czopek is a Director of Digital Strategy at Perficient. The Future Is Digital.
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Gonzobanker
JULY 20, 2022
The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.
Bobsguide
AUGUST 7, 2022
Cloud migration digitalizes the bank’s processes, enhances integrated ecosystems and enables new opportunity for growth in the UK. Moving from an on-premises model to a cloud-based managed service is a big part of our operational strategy for treasury activity,” said Gary McDermott, Treasurer at The Co-operative Bank.
PYMNTS
OCTOBER 31, 2019
The company knows from experience that when customers join Starbucks Rewards, their spend level with Starbucks meaningfully increases. He added that another element of the company’s digital strategy is artificial intelligence (AI). It also completed its rollout of nitro cold brew across company operated stores in the U.S.
Bobsguide
SEPTEMBER 5, 2022
So how can financial services operators build trust in this digital age? It is important that banks do everything they can to acquire strengthened cybersecurity systems so that they can prevent and address risks and live attacks more effectively. Another factor to consider is enhancing security. The way forward.
Insights on Business
MAY 12, 2017
To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses?
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