Customer Experience Digital Strategies How To Operations 
Perficient
AUGUST 4, 2023
In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Partnering with the right digital transformation service provider is vital to thrive in this digital age.
Gonzobanker
JULY 20, 2022
The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.
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Perficient
OCTOBER 29, 2020
Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. By applying the FBM to the Quibi story, we can learn much about what ailed the platform and how to avoid similar missteps in future product planning. The mobile TV platform seemed to have it all.
Insights on Business
MAY 12, 2017
To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses?
Perficient
MARCH 12, 2021
Every business is going to have a different approach and thought process when establishing a digital go-to-market strategy that will affect each piece of your business. Stay tuned for my next piece to learn more about expanding your go-to-market strategy by selling directly to your customer.
South State Correspondent
MAY 18, 2023
Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. Conclusion Generative AI is a material shift in bank operations and structure. That is an 11.6x
Cisco
APRIL 7, 2019
Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How to deal with Big Data: 1.
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