Customer Experience Digital Strategies Examples Innovation 
Perficient
JUNE 30, 2020
Customer experience leaders continue to look for ways to improve their customer experience technologies. Assessing your technology stack with respect to customer experience is essential to making sure your technology is keeping pace and able to deliver new and innovative capabilities.
Perficient
NOVEMBER 10, 2020
I talk with a lot of companies who want to up their game in delivering a better customer experience. ” There’s no doubt that many efforts to improve customer experiences is very difficult and is a lot of effort. But isn’t the value of achieving the desired experience worth it? Source: KPMG.
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PYMNTS
DECEMBER 22, 2020
It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Since the pandemic began, we have accelerated our digital investment,” she said. “I I don’t see that slowing down.” .
Perficient
JUNE 22, 2020
In my earlier post , I shared our motivation for Now/New/Next and why our clients are using it to rapidly make smart decisions to focus their Customer Experience attention. At the center of Now/New/Next is knowing where you stand with your customers. What Experiences Are You Delivering? Back to our manufacturer example.
Perficient
FEBRUARY 25, 2021
To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Perficient: Digital Strategy Experts.
Perficient
NOVEMBER 20, 2020
For example, let’s say you sell pickup trucks. Your target customers may include consumers, farming operations of various sizes, construction companies, and other fleet operators, each with a unique and specific use case in mind for your product.
Perficient
NOVEMBER 5, 2020
Areas affected and that needed to be addressed immediately include; supply chain, ecommerce, data integrity, sales channel conflicts, and customer experience, among others. COVID-19 has also greatly expedited customer (B2B, B2C, B2B2C) behaviors and expectations. From a data consistency and customer experience point of view.
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